Reviews for Fever: Events & Tickets

Takes forever to download. Is slow to update purchases. Doesn't allow you to purchase tickets in 2 price/age categories in same transaction. Doesn't send you time and date info in the email purchase confirmations, forcing you to go to the app to confirm what your email confirmation should have. Wastes your time with "We're not ready yet. Check again later" screens. Plus, if you've made an error, there's a "no cancellation" policy! Took an hour to buy & check 3 tickets for same event date & time!

the Fever team would not correct a purchasing error made through the app. Their customer service is awful, and they kept pointing to their policy without actually reviewing the circumstances of the situation. As a result, I paid double for an experience that I attended, and they refuse to make it right. This is so disappointing, as I would have used this service for future experiences, but not anymore.

So we've learned to used Fever as a last resort. We've booked 3 events, two of which were canceled. One due to weather and one because the event wasn't even available on the day Fever sold the ticket for. What really pisses me off is that you can't get your money back despite errors on their part or canceled events. They still you with credit on their app. Now we always book with any other possible source.

First, they add a booking fee to each ticket. Seriously? Secondly, I tried to reschedule my tickets on the same day. The only option was "reschedule". When I clicked on that day it cancelled the tickets and gave me a voucher. When I tried to pick a new time on the same day I had to pay another booking fee for each ticket. When I brought it up to costumer service their response was basically "tough luck" and they closed the chat. Update: they offered me 5 dollars after my review... Deleted.

Possibly the best app ever, but I doubt it. Was forced to install it to retrieve tickets we purchased. Very disappointing. Had I known I would have had to install an app I would have found some other way to buy tickets or would not have attended the event. Just email or text the tickets. I get it that you want to do more advertising - which popped up after the app was installed - but just no. You were able to text and email me (which happened) so the forcing to install the app was just wrong.

Bought tickets for a virtual experience that came with a cocktail package that was to be mailed to me. Tried several times to get a tracking number for the package, was told it would be sent to me via email. Because they do everything via email even though they have "support" through the app. I never received the package. I was never able to log into the event. I have emailed five times regarding a refund and I keep getting brushed off. This company is garbage, this app is useless. Don't use!!!

Warning! The purchase and payment process on this app is confusing and can result in inaccurate or unwanted purchases. Proceed with caution. I am currently trying to get them to straighten out a screw-up (unwanted charges) that occured when i was trying to pay. There needs to be a purchase review step before you actually charge your credit card. Its too easy to make a mistake.

First time user. I had no issues with purchasing or using the tickets. I even made a mistake and bought an extra ticket I didn't need so they did a refund so I could go back and purchase the other two. Like every retailer out there, your refunds are not immediate so keep that in mind. I made the purchase all at once and they only had the option to refund all items, which was fine for me but just as a heads up. I will be using them again and paying better attention next time. lol

They are a 3rd party booking site and as such when a problem happens you have to jump through hoops to get it fixed. I had to send numerous emails and reach out to customer service several times through 3 sites just to get my time changed on my tour because they made a mistake with the booking company. And it's still not fixed. When it is, I'll adjust that part of the review.

The day of our experience we arrived and the event was canceled because of technical difficulties. We were issued vouchers in the app. When I went to reschedule you could not click on both vouchers for a single purchase. I used one voucher for two tickets but there would have been money left over, and it did not roll over to the other voucher. I was also not given the option of having a refund. This app is more complicated than it needs to be

I definitely would not recommend this to anyone. I purchased tickets for an event and it ended up getting canceled. As I was following the instructions to reschedule the event for later date I ended up getting charged for new set of tickets. I emailed the customer service email numerous times requesting a refund because I have an upcoming surgery. Sound a number for customer service online and they refused to give me a refund. Only a credit. You're better off using Groupon instead. Terrible!!!!

Had a horrible time with this app. Wish I can rate it zero star! For an app that offer services for certain dates, you would think that they would strive to be timely in their resolutions for problems. However that was not the case for me, and I had to miss out on an event that I wanted to go to. They keep offering repetitive suggestions that do not work, and when told so, they become a silent on further resolution. Don't waste your time here. You will only get your hopes up to have it be dashed

Limited attractions. I got the app for an event and so far there is no problem The app gave me a voucher. And I would like to use it, But the attractions I know of, and I 'd like to go do, are not found in the search for them. A bit of a disconnect when it comes to things people know about, such a nine inch nails concert, or a exhibit at the botanical garden. Some of the events they have posted are sketchy,and have no location. It could be a great app the potential is for sure here.

So, my booked experience was moved to a different date, and I was told to reschedule the event at "no extra cost." Just follow the instructions in the email they sent, and I'd be set. I went to reschedule, and long story short, three tries, cancelations, and service tickets later I ended up paying an extra $30+ to get my tickets that I'd ALREADY paid for. That's more than "service fees," which is how they brushed it off. If your event moves, you're screwed. Avoid this company if possible.

I, too, had an event cancelled without notification. I only found out because I needed to find out the event location, which had never been "divulged." Supposedly the purchase price is in my "account" somewhere but there is no profile I can fill out, no way to get to the supposed vouchers. I'm trying to get help in live chat and through the contact us link. I would really like to hear a voice to assist. I won't ever use Fever again.

Promised my 11 year old, prima ballerina in training, a ballet show for her birthday present. 3 separate tickets and 3 canceled shows. Truly a scam. Drove an hour for 1 and found out from the desk that it had been canceled, no notification from fever (despite having the app). Apparently, they just want to take your money and then completely disappoint. If zero or negative stars were an option, they earned it. I don't leave reviews often because it's usually satisfactory, but for them, I will.

I don't care what events I miss, I am never dealing with this company again. Absolutely awful customer service and experience. The customer support chat doesn't seem to exist anymore, clicking on it just takes you to the "send us a message" option which is pointless. And if you call, prepare to sit on hold for 25 minutes only for someone to finally answer and immediately disconnect the call. Their events are overhyped and overpriced anyway. Don't bother.

Customer service is terrible. Purchased the wrong ticket time. Rather than refund through my bank, which sadly may have been a faster process. They took more than a week to issue a voucher and only reached out when I threatened to refund. By the time they finally reached out the tickets for the event were sold out. For something as simple a switching dates. Absolutely disappointed...

Terrible Experience. I'll be sure to avoid this company in the future. Take this as a warning. I spent 11 hours trying to get a hold of someone to help me reschedule an exhibit time I booked because my brakes had a malfunction when I started my (over an hour long) drive to the location. 11 hours. Then they had the audacity to say "oh since your time slot has passed we can't change it." Seriously??? If someone was available when I first started reaching out, my time slot wouldn't have passed.

Used Fever before, but never impressed. Saw an ad on FaceBook for COSM and had trouble purchasing tickets. couldn't get payment information to work. Downloaded the app, can't get any of the phone or email verification to work. Realized tickets on the app are 30% more. For some reason, there's an option to delete credit card information but can't add CC information. Which brings me back to square one, where I can't get payment to work on FB, where the discounted ticket is.