Takes forever to download. Is slow to update purchases. Doesn't allow you to purchase tickets in 2 price/age categories in same transaction. Doesn't send you time and date info in the email purchase confirmations, forcing you to go to the app to confirm what your email confirmation should have. Wastes your time with "We're not ready yet. Check again later" screens. Plus, if you've made an error, there's a "no cancellation" policy! Took an hour to buy & check 3 tickets for same event date & time!
Brian Paz
the Fever team would not correct a purchasing error made through the app. Their customer service is awful, and they kept pointing to their policy without actually reviewing the circumstances of the situation. As a result, I paid double for an experience that I attended, and they refuse to make it right. This is so disappointing, as I would have used this service for future experiences, but not anymore.
Glen Kuck
So we've learned to used Fever as a last resort. We've booked 3 events, two of which were canceled. One due to weather and one because the event wasn't even available on the day Fever sold the ticket for. What really pisses me off is that you can't get your money back despite errors on their part or canceled events. They still you with credit on their app. Now we always book with any other possible source.
Giancarlo Galimberti
First, they add a booking fee to each ticket. Seriously? Secondly, I tried to reschedule my tickets on the same day. The only option was "reschedule". When I clicked on that day it cancelled the tickets and gave me a voucher. When I tried to pick a new time on the same day I had to pay another booking fee for each ticket. When I brought it up to costumer service their response was basically "tough luck" and they closed the chat. Update: they offered me 5 dollars after my review... Deleted.
A Google user
Possibly the best app ever, but I doubt it. Was forced to install it to retrieve tickets we purchased. Very disappointing. Had I known I would have had to install an app I would have found some other way to buy tickets or would not have attended the event. Just email or text the tickets. I get it that you want to do more advertising - which popped up after the app was installed - but just no. You were able to text and email me (which happened) so the forcing to install the app was just wrong.
Melody Robusto
Bought tickets for a virtual experience that came with a cocktail package that was to be mailed to me. Tried several times to get a tracking number for the package, was told it would be sent to me via email. Because they do everything via email even though they have "support" through the app. I never received the package. I was never able to log into the event. I have emailed five times regarding a refund and I keep getting brushed off. This company is garbage, this app is useless. Don't use!!!
Bob Fyke
Warning! The purchase and payment process on this app is confusing and can result in inaccurate or unwanted purchases. Proceed with caution. I am currently trying to get them to straighten out a screw-up (unwanted charges) that occured when i was trying to pay. There needs to be a purchase review step before you actually charge your credit card. Its too easy to make a mistake.
CJ Maxwell
First time user. I had no issues with purchasing or using the tickets. I even made a mistake and bought an extra ticket I didn't need so they did a refund so I could go back and purchase the other two. Like every retailer out there, your refunds are not immediate so keep that in mind. I made the purchase all at once and they only had the option to refund all items, which was fine for me but just as a heads up. I will be using them again and paying better attention next time. lol
Nalisha Beck
They are a 3rd party booking site and as such when a problem happens you have to jump through hoops to get it fixed. I had to send numerous emails and reach out to customer service several times through 3 sites just to get my time changed on my tour because they made a mistake with the booking company. And it's still not fixed. When it is, I'll adjust that part of the review.
Melissa Millwood
The day of our experience we arrived and the event was canceled because of technical difficulties. We were issued vouchers in the app. When I went to reschedule you could not click on both vouchers for a single purchase. I used one voucher for two tickets but there would have been money left over, and it did not roll over to the other voucher. I was also not given the option of having a refund. This app is more complicated than it needs to be
