EDIT: Looks like the app got an overhaul. my previous issue is gone. But now it won't let me log in no matter what I do. It knows I'm signed up via email. But there's no place to log in that way, only phone number and google account. Phone number asks for email and says I already have an account. Google account makes me sign in through Google but it never signs into the app...
Food great, app sucks Design issues: needs to be resized to fit under the notifications bar, or to override the notification bar like some games do. tapping on the three lines to get to the order menu=impossible. Also, tapping on the shopping cart/bag to checkout: nearly impossible, barely exposed, took almost 2 minutes. Bug issues: Certain pages, primarily happened in checkout pages, app ignores and overrides the phones brightness settings. ordering while sitting in bed sucked getting blinded.
As an avid consumer of First Watch, I must say that I am highly disappointed in the changes made to the application. I am not sure who made the decision to wipe all historical data for previous users and make us reregister as new customers. Second, the changes made to customizations makes no sense. All of the pancake variations is not their! If I want to order a pecan pancake, there is no option. There is no longer an option to write specific instructions for an order either. Please fix.
I was waiting in line for 40 minutes and the app RANDOMLY crashed and kicked me out of line. Tried to rejoin but would have been another 40 minute wait. Tried to call them to ask if they could fix the error and put me back in line and they said they can't do anything. TERRIBLE APP.
I can't even log back into the app after the update. I use my email address they tell me to sign up and once I sign up they tell me the email is already in use. I love the restaurant but dislike the app very much. In app experience didnt match well. buttons were covered and my view didnt adjust whenever I was typing in the box
Annoying to try and place an order before the place opens. was told many times it wasn't open even though I could schedule pickup. also adding the card has an error pop under the dialog. couldn't read the error message until I cancelled and lost all card information. additionally my password vault didn't work properly. fix your app. Newest app reset my preferences and made me make a new account. a lot of the apps elements are under the same area and look terrible when my phone is unfolded.
The last update to the waitlist feature made it useless. It used to give a rough estimate of when to arrive, and now I just get "1-2 hours". That's too wide a time frame to make it easy. I miss pre-pandemic when it would even show how many people were in line ahead of you. The waitlist keeps going downhill and makes being a weekly regular very hard.
Great food great people! Not sure why but they switched the line queue app and now it's the most basic line queue app. Doesn't tell you what number you are in line nor does it give you updated estimated wait times after you join the queue. I much prefer a full featured queue line function because who likes to wait in line when you get there???
I entered my order information, and then entered card info (can't remember if this was before or after entering tip). Then the I progressed, and on the final confirmation page the amount charged my card changed to be about $0.50 short of the total. I changed around my tip a bunch, but the only way to get the total to add up was to tip nothing (which is really crummy for the driver). So while this bug is outstanding drivers can't be tipped
The design of the app is cute but aside from that, this app is a glorified menu. I can add items to my order and get as far as entering my card info when it starts to bug out and won't let me enter certain fields. When I was finally able to enter info to the missing field, I tried going "next" and the screen froze. So idk if I've been charged and its just not showing up yet or if the restaurant got it either. So I end up having to call the place and order anyways 😒
