The app has been buggy for a while with no signs of getting better. Even though there are places in my area that use Fivestars and I do get reward notifications, when I open the app, the map is empty, the search gives zero results, and I have no way to access my rewards. I've been seeing the same complaints for a while from different reviewers.
Not sure what bugs were fixed, but still the same issues persist for me as I posted previously = Same experience as several others have written. I get notifications of offers, but they don't show up in the app. Looking at offers in app, info is grayed out. Wallet shows nothing even when I try to save an offer. Useless as is, used to work fine a while ago, but not in the last year...
The app seems good enough, HOWEVER, there was a BOGO offer that I was excited about and went to the restaurant and ordered food. When I went to pay, the manager there said they ended their contract with Fivestars and can no longer accept it. This type of stuff is unacceptable to me considering it still shows in the app. Cost me an extra $17 I was not expecting to pay.
I used to be able to view both my accumulated and bonus rewards until about one month ago. Now I just get a map that says, "That's all in this area." Now a button appears that says "Discover" when opening the so-called wallet where the bonuses used to be. It just sends you back to the map, that never really worked, to "discover" the whole app doesn't work now.
Horrible app. When I click on businesses, my loyalty rewards does not appear (just keeps loading forever) so I don't know how many points I have nor can I see any of my offers/deals. If I'm able to save an offer through the app, it does not prompt at the register of the business I'm visiting! Very frustrating for both the customers and the businesses.
I've never had a good experience with this app. I ALWAYS get sent "promotional offers" and discounts to get me to come in and then when I try and use them it turns out I can't because I don't have enough points!! It's just a scam to get you into the places and not actually honor their offers. What's the whole point of sending offers if vendors are not going to honor them? Ridiculous! Do not install.
Loved this app for a long time. Now it shows my wallet has no offers even when i am in the store and they have my points pulled up. I left it alone thinking it would be patched but it has been months and its still happening. I am amending my vote to three stars over one. I can finally see my offers but had to uninstall the app three times to get it to work. Still needs to be fixed. No reason for a user to have to work that hard to get a product to work correctly
Since the app was changed, all it shows are the places you're a member of and other stores you can join. What is doesn't show (but used to) are the points earned and what's available for those points. Pretty useless. I checked out some of the recent 5* reviews. Hey reviewers, we're not interested in how much you love the store you went to.
I loved this app up until a few days ago. First, it removed all of my memberships (some of which I've had for almost 10 years), and now, whenever I go to my wallet to see my memberships & any offers, it causes the app to crash. I contacted the support team when I first lost my memberships, and I never received a reply. I would love to see the app fixed so I can use it regularly like I did before these issues!
Downloaded the updated app. Took forever (and several attempts) to get my verification code. Finally get logged in and cannot navigate anything. Looked in the help section and there is no information, articles, or links. Missing several businesses from my wallet with no idea how to add which means no points..and I'm stuck with this crappy app because it's what they use...
