@$#%@# flexcar. The only location in the Boston area is 1.5 hours away by car. And there's no other options if you just want to return your car. So returning the car will cost you 50 miles in mileage because they don't credit for returns. And then the cost of the lyft car getting back. Used to be a pretty good option...now they ssssuuuuuuuuccccck. Just don't do it.
Flexcar was ok a year ago but now this is the worst experience I ever had with a car rental service. Flexcar will be fine as long as they can price gouge you. They will change the rules and on fees without warning. If you try to ask questions they'll cancel your membership and take the car at 3 in the morning.
The app won't register my address at all during sign-up. When I attempted to contact support through their AI chat, they apparently haven't paid their bill and the AI only returns an error saying to upgrade the account. Really sketchy start. I don't think I'll be going with this company.
I enjoyed past experiences but now I'm unexpectedly without the use of a vehicle because The "Billing"& "Engineering" teams aren't agile. After 6weeks of support tickets being "escalated" to nowhere and no way to adjust or pause any of the "automated" tasks designed to "automatically" charge my card, the Support Supervisor and I were given the "Engineering" Team's tone deaf solution: For me to pay Flexcar an additional $800 just to "prompt" the app to "display properly." This is unacceptable.
There are a lot of bad reviews im scared to even try it especially if they keep changing their policies and adding on fees and taxes in each state. Soon as inflation is done things go back to normal maybe I will try it and they have cheaper rates and more mileage. Concept is a great idea but I noticed Greed will always Win with these companies. Yearly subscription is ridiculous never trust a company with a subscription. App seemed to work fine when I downloaded it.
As a person who had to get this vehicle for personal use, I can personally agree that my experience has been decent. The car I used was amazing ran smoothly and the maintanence was great I did have to had some coolant designated for the car but pass that amazing. The ONLY 2 cons I had was: pricing for mileage and the price increase for everyone (even though it is understandable). Often I was too worried to drive it to places in long distance due to the mileage pricing, which is why I am done.
My experience has been very worthwhile... I'm guessing they fixed many of the app complaints because my experience was easy. I knew I'd have an off day from work on Wednesday, so when I found out about them on Sunday I scheduled my car. Location showed up earlier than Wednesday so I was able to get the address and plan my Uber to get close to the appointment time. When my time came, the app allowed me to unlock the car and it told me where the key was placed. Just that easy!
I returned a car in 2 weeks when on a 500 mile plan. I had only used
Trying to swap the car because of tire issues. Can't do it in app, can't do it on the website. Customer service advise me to clear all data, then uninstall and install the app. I have tried clearing data in the app, uninstalling and installing the app three times now. Are you guys trying to get me to return the car so that I have to pay another deposit? Just so you know, I will be riding on four donuts before you get another deposit out of me. Please fix this asap. Do what you CLAIM TO DO!!!!
Flexcar is a great idea, drive a car without owning, but they aren't quite ready for prime time. The app is buggy, they'll give you a "non smoking" car that smells of smoke, and they'll make you add your spouse as additional driver, requiring re-entry of all information each time you reserve a car.
