Reviews for foodpanda: food & groceries

This app is absolutely dispicable they do not allow you to cancel your order and there isn't any option to do as I there should be, from what I can think of there used to be an opt but when you place an order using online payment it can't be canceled or refunded. I placed an order online through online payment and it wasnt working so I ordered again, turns out the order was placed twice and then I tried to cancel it "within 5 mins" there was no option to be seen. And food is more expensive

I subscribed to pandapro but the benefits were never activated. I contacted support multiple times, waited more than 24 hours as instructed, but nothing changed. Different agents kept repeating the same scripted answers, “wait 24 hours”, “system error”, without giving me a real solution. They even ended my chat without resolving the issue. I paid for a service I never received. Very disappointing customer service and a waste of time.

this app seems to be a clickbait. I was eager to order some foods as I am starved and glad to have vouchers as a the listed foods are quite expensive compared to buying it in the store--turns out I can't use any of the vouchers and keeps on getting error message, I think the vouchers are just clickbait or to lure people to order and force people to just order without the voucher. what a scam!

I placed a burger order from New Domino Pizza – Spinny Road Quetta at 11:25 PM. The estimated delivery time was 45–50 minutes, but now it’s 12:30 AM, and the app is showing a 70-minute delay. This is completely unacceptable. The restaurant is not preparing the order on time and is simply wasting the customer’s time. I didn’t even use any voucher for this order. It’s late at night, and now I have no other option to order from elsewhere. This is very poor service.

Just had the WORST customer service experience ever. The agent gave inconsistent answers. First saying I could get refunds for BOTH my orders within 30–45 business days, then suddenly changing it and saying one of them was non-refundable. I was about to ask for clarification when the chat was abruptly ended. Absolutely unacceptable. Shame on you, Foodpanda and Sam. Do better!

I ordered food, and it told me an estimated time (around an hour) for when the food would arrive. I waited, checked the app regularly, and it showed the estimated food arrival time going down normally. Right when the food was about to arrive, I got a refund with a canceled order notification. If you cannot deliver, say earlier. I was already hungry, now you make me wait an hour and say you cancelled delivery very last minute. Poor service.

Update 4. When click on Help, app says I can attach more than 1 image/photo BUT WE CAN'T !!! Fix it! - 1. I can't use restaurant's discount after I paid Pro Membership??? I should be able to (as it's offered by restaurant). Your Pro MEMBERS Pay MORE!?..2. Please take actions on all other reviews posted by everyone.. I'm sick & tired of Repeating everything wrong about Foodpanda.. gave feedback many times before, and App and Website STILL not changed.. 3. & after each "update", big glitches/bugs!

I don't know whats wrong with food panda now. This service is declining day by day and its no long that this business will fall. your delivery is so worst now. even if you pay extra for priority order they still deliver late, never on time. its been so many times that i have been served cold food or incomplete order. you are on the road to failure. also you customer support is just a gimmick nothing else.

Getting frustrated with this app. So many restaurants are either closed or not available, and it keeps telling me something is closed at the moment and to order for later even though I've already set my order time for way later. Something's wrong with the interface and maintenance and it's very clearly losing to GrabFood on a lot of aspects.

I would rate a 0 star if possible. the app just doesn't send me my 4 digit verification code, making me unable to order food. on top of that, the customer service just doesn't help at all, always saying that I need to send my issue to another department when I literally sent my issue to "im not receiving the verification code"