In the beginning was perfect, now doesn't work at all, and my Luna fofo seems to work only with the app, I'm trying other ways, but I need the app to connect properly. The Luna is not vibrating anymore. And I don't know how to start this in this new update. It was so much easier the first version of it. Really disappointing, because I know this is a good product and I can't even use it anymore.
A Google user
**Make sure sound is on. My phone is usually set to silent so it didn't seem like it was doing anything. There's no instructions on the screen which is so not user friendly! After I turned the sound on, then I could hear the instructions. Great product but they need to put instructions in writing in the app! After the update, I can't even use this anymore! I can get it to turn on, but cannot figure out how to do a cleansing. There's no instructions and nothing useful in the menu. Most useless device/app I've come across.
A Google user
The app worked awesomely when I got my Foreo Luna Fofo in my FFF box in June but now it just keeps telling me to connect. I connect itor at least thought it did because it goes through the skin analysos and when I click done, it just loops back to the screen telling me to connect. Plus the analysis now seems to be very general and undetailed and before it was very detailed. Seriously annoyed because I cannot use this with the app to get my skin info. That was a big thing for me about this over my Clarisonic.
Walt Tramontana
Foreo offers a product marketed toward men in black. Obviously that's because it appeals more to men than the pastels or vivid pink. So why don't you give us the option in the app settings to change the color of the app icon to match in black or something. It stands out on my home screen and I use the Foreo device often enough that I want the convenience to have it there. Otherwise 5 stars so far.
A Google user
pretty cool product. i wish the app was a little more informative as to what the little indicators mean at the bottom of the example when showing your routine, what your skin score means, etc when you press on it or something. even something seperate thats more general would do. more information would be appreciated! love the product though! the cleansings dont go up past 1.0 and ive used it 2 times a day for at least a month ¯\_(ツ)_/¯
a_tjej
I give it 4 stars but only because I've learned how to use all the settings and functions. I bought a Luna 3 about eight months ago but figuring out how to "activate" it and save the settings was confusing. I consider myself to be decently tech-savvy, yet it took me over 30 minutes to figure it out. (I can understand why so many people think you need the have the Luna connected to the app to cleanse.) There just needs to be an actual walk-through for device set-up!
Vanessa James
BUYER BEWARE. DO NOT BUY THIS PRODUCT. They will lock you out of your account. If I knew the only way to use my device was through this app, then I would've NEVER purchased it. It will not allow me to use the device or connect with customer service to help me. I hate this app and company so much. It is a scam to get people to buy more unnecessary products. The app bombards you with advertising and unnecessary questions, it doesn't even allow you to skip.
Kimura Mie
It is really anoying to download app and everything. Too much error, it took me almost one day to register and it still do not nothing. I have to contact costomer service again. And I found out after I got this one, I have to choose color depends on skin condition. I am combination skin, so I have to choose green but I did not know so I got purple. I bought it online, I hope every information on site including I have to download app. If I know it, I would not got it.
Donna Kregel
Frequent crashes and problems while using with UFO 3 led. Also, why should I have to state at an ad for 5 seconds before getting into the app?Spend less time on developing annoying adware and more time on app stability! update: I am running the latest version and if anything it's worse than before. Connects to device but usually doesn't turn on the right LED or pulse, or completely crashes. For the price I paid for the device and products, this should work flawlessly!
Colleen O’Connell
App is very user UNfriendly. After synching my Foreo to the app, it said I was ready to register, but all it did was spin and spin and spin. Tried to redo it, but said now my Foreo was already recognized in the system, yet still won't let me register it. "Seems like you haven't linked any products yet." Uh, yeah, I did. And, yes, my Bluetooth and Location were on at the time.
