Call the store to make sure they do online orders before putting in a large order. The app will allow you to select a location, put your order in, enter gift card payment, (but not accept other payments) just to not go through or actually order. Rated a 2 and not a 1 because the […]
Reviews for Freddy’s
← Back to Freddy’s20 reviews
App has always been slow and glitchy. My most recent mobile order I chose your “limited time” specialty item, then picked up a sealed shut bag via stickers, to open up my order when I got home to find out the specialty buns were out of stock. Your app and order system is slow/flawed. Paid […]
Login never works. I was able to log in ONCE and then I got automatically signed out the next day and have not been able to log in since then. Not to mention that when I was able to log in the first time, I had to reinstall 3 times, clear app cache, and change […]
Terrible app. Submitted the order, the “I am here” button didn’t work, showed error message. Checked, the order wasn’t processed. Submitted the order again and it duplicated it. Charged me twice. When I went to the store, they couldn’t do anything to cancel it. I called corporate and left a message. It’s been 3 days, […]
The old app let you mobile order for dine in and I used it once a week. This app only allows carry out or delivery. So now I order at the register and it takes longer. — I know you can order carry out and eat at store, but I prefer the tray and basket […]
App Deals do not get applied during checkout. I’m writing this to get the software dev’s attention. Your App fails to apply deals or discounts during checkout. During the Memorial Day weekend(May24th-27th), Freddy’s is offering $5 off all orders with $15 or more of items. However, this deal does not get applied during the purchase […]
For the longest time the app would not accept receipts to enter in when I bought food for points. I lost probably two or three free meals because of that and am very disappointed. Customer support would never get back with me when I wrote them either so I’m very disappointed with the lack of […]
Generally a very quick and easy app. The only issues I have had with the app have happened when the cashier forgot to use my rewards number. I have submitted receipts a couple of times and the process is not as user friendly as it should be. The receipts are different from store to store, […]
Unable to use reward items through mobile order, stating “We are perfecting our menu and camne across a small issue. Please empty your cart and add your favorites again” endlessly. Mobile ordering is no faster than ordering on location, since food is not made until you get there. Unable to pick up through drive-thru, so […]
A lot of stars (rewards points) don’t appear in your account (maybe the cashiers don’t really put in the info?). Won’t update in my app store and really don’t want to fight uninstall/reinstall multiple times. Therefore, I can’t order from the app so I’m not sure how that experience works. Service has gone downhill at […]
I want to be able to use the app more. What’s keeping me from doing this is the inability to customize sides when they’re in a combo. You can customize them when they’re on their own, but not in a combo. This is inconvenient because I always order a combo with chili cheese fries W/O […]
The app finally works to mobile order but the experience is pretty bad. You can’t go through the drive through, it says to park in a designated spot and wait or go inside to get your order. I waited and no one came out. Went in to get my food (which was wrong). Sat around […]
I had thousands of points, my local Freddy’s told me for a few weeks the app was not working, and they couldn’t do it inside the store. Well finally after the store started saying it’s working, I update the app and hit login and NOTHING. I have tried twice for a email to be able […]
Wow this app is terrible. I had to create an account to pay for the food. Upon creating an account it completely wiped my order and I had to start over. Then I re-made the order only to have it somehow change it to dine-in and am unable to change it. I’m usually pretty savvy […]
Please add a SCAN function to ‘Earn Points On Past Order’ screen. So we can simply scan the barcode or QR code on the receipt. Either that or, if we MUST key it in manually, can you print the number larger and make the the number we type in visible on the screen. It is […]
When ordering, pressing the phone’s “back” button at any time closes the app. If you want to return to a previous menu, you have to go the the main ordering screen and find your way back from there. Every time you select a menu option that is not a combo, there is a popup that […]
This would be 5 stars if the back button actually went back within the app instead of closing the app entirely… very very frustrating when looking at the menu. Otherwise, the app works well (though no biometrics sign-in and login info won’t autofill), the food is always amazing, and the rewards are pretty great too!
the app works fine ; what really is Amazing is the service matches the app. you order online you pick up and they are ready for you!!! I can’t express how frustrating it can be when I use other places like McDonald’s to place a mobile pick up order through drive though pick up only […]
*edit* after years of working perfectly fine it suddenly logged me out and refused to let me log in saying my password was wrong. Even after resetting my password multiple times it still refuses to let me log in. *edit* Love the app, haven’t had problems with it overall. I tried to redeem my points […]
Plagued with bugs. Surprisingly I was able to log in today after not being able to for at least several months. But when I try to order pickup I click start order on the item, then I’m taken to a page to select the location. The locations also have a start order button which takes […]