I used the app for 7years without paying anything and never had any problems. ⚠️⛔⚠️⛔⚠️ Once starting to pay for certain additional services the problems started. This app started as "Sheduel" and was a great idea. I guess the new owner has no idea what working in a salon is like neither has any willing to understand.
I used to love Fresha; but now that they've decided to no longer offer a free tier, I'll be finding another service for booking nail clients. Not all service industry professionals can afford to pay for a booking service on top of all of our personal bills and other business bills. At this point if I could keep my entire schedule straight on paper, I would.
was really enjoying Fresha to use it for basics like making appointments. didn't make much use of all the other features. Worked well for me because of the free option but that free option will no longer be available from August. Unfortunately a subscription fee will be needed to continue using it. might have to swap to a new app unless they offer a cheaper more basic version to use. I'd consider paying half the price just to make bookings without needing SMS/email options or online bookings
Really really annoying how you can't permanently delete a clients appointment or profile. If they're not my client anymore, I don't want to keep seeing their name and previously booked appointments all over my page in red letters. Apart from that, it's a good app 🤷🏼♀️
I have been using this site for over a year without issue. However, recently, I've been having an issue transferring funds from my wallet to my bank account. They have changed something. No one responds to emails. My money is just sitting in my business wallet, but there's no way to access it. I have had to shut down my availability on the site because this remains an unresolved issue. The business wallet settings are all of sudden disabled and I can't manually change it. Ridiculous & criminal!
unfortunately I can't use this app once it changes in October, for the amount of its features I do actually use its not worth for myself to pay a monthly/yearly fee . however it would be beneficial for people/companies that do use it properly ..it has been a great app for myself but I can't warrant the expense it will be from October.. but definitely is a good booking system
2025 This app updates more than any other app I have, wish they would update the ability to edit SMS reminders. 2025: Now that I am paying for the app, I do feel having the ability to edit the SMS would be great. I also purchase smses so that would really be worth paying for. The app also performs slower on my mobile now that it's been updated but overall it's good.
Rips off service provider. When a client books from their market place. the new client fee of 20% is charged. Which is OK. The problem is is a client books an appointment and does not recieve that service (my case was not able to get a perm due to length of hair) I was still charged for that service even tho the client never recieved the service. It's extremely frustrating and not ok.
I switched to square 🤔. I have been with fresha from the very beginning. when they told me they needed to start charging for text alerts I understood. when they offered more for a fee. I understood. when they said they needed to charge a small monthly rate!! I understood. BUT! When they started taking 20% of MY OWN CLIENTS BOOKINGS just because my clients couldn't figure out how to book through Google instead of fresha, fresha claimed that this meant they brought the client to ME. Nope. No more
I'd love to be able to send an invoice copy to a client before processing the payment, as it gets a bit confusing for them because of showing a zero balance to pay. Also, the WhatsApp cost is a little confusing, considering it's a free service platform.
