Freshbooks, the invoice generator terrorists. I've been using Freshbooks for 8 years now. Lately I had problems uploading my logo to my invoices. I called support and they told me I was shutting down the program wrong. I used the "x" on the web browser instead of "logging out" to quit the program. Apparently, this generates errors in the program, and that was the reason I couldn't upload my logo. He tells me that he could get it fixed for $799.99. Wow! Bye.
Jude David
This program is VERY GLITCHY. The biggest problem is when you tell them that it's glitchy, they tell you that it's not and that they don't plan to fix it. The easiest example is when you try to send an invoice, there is no "account balance" on the invoice. So if one client has two invoices outstanding, they can never know how much they owe. Clients are always confused, and you have to manually send emails to tell them what their account balances are. By that point, they haven't paid anyway, since people don't like to do a bunch of work to figure out how much they owe you. This definitely DOES NOT automate your billing experience.
A Google user
This makes the paperwork that I don't like fun! And having the app on my phone means my schedule cannot be an excuse for not keeping up with the paperwork of billing and invoicing. the app works almost as well as the website on my desktop. Their customer service is unmatched for excellence. They really make sure you have what you need and are the definition of going the extra mile!
Haley Blanco
Mileage tracking is terrible. It was much better on the old version where you could manually turn it on to record a specific trip. I keep mine on at all times and it "sometimes" records. Makes it really annoying when you have to figure out which ones it missed. Also doesn't let you manually put in "round trip" like QuickBooks does. So I spend a lot of time editing my mileage tracking. if anyone knows of a better app to record business mileage, let me know.
Junell5 Junell
I have been using FreshBooks for over 7 years in my business. It is easy to navigate, simple to imput data, not expensive for the accounting system. Once you insert all the info and connect with the expense accounts, it is easy to use. I run my reports, prepare TAX documents in seconds. Recommended this app to few of my friends over the years and everyone is satisfied. Plus there is a real person behind the phone, that actually picks it up if you need. Well done FreshBooks.
Zack
No option to bulk edit entries; whenever an edit or expense is categorized, the app refreshes and starts you back at the top. This is a HUGE oversite and massive time consumer. Imagine editing hundreds of entries and rescrolling through them every...single... time. You also can enter what the transaction is for (only on desktop), and there's also no way to view your current subscription or change it. Lazy programmers!!
Coach Kodi Mann
I love Freshbooks. Whether it's the desktop version or the mobile app, it makes it so easy to run my business. I operate in retail so there's always invoices, expenses, and everything in between. Freshbooks allows me to handle all of that in real time without having to be hindered by a desktop. It's very user friendly. The best part is it integrates with Shopify and the dashboards talk to each other. I would highly recommend it to anyone!
Erick 0
It's a pretty easy program to understand. It's definitely in it's infancy. The mobile app is a stripped down version that you would have on your PC. For example on the phone: #1 can't select a specific date when drafting a invoice. #2 prices for an item do not update when you give it a new dollar amount. You ha e to create a new item. #3 You can't attach a picture of a signed invoice you have to do it on the computer. #4 There is no option for a client to digi sign on the phone.
Trent Adams
It's just too overpriced compared to other options. I also was disappointed that when I canceled monthly subscription, I was instantaneously locked out of freshbooks despite being paid up til the end of the month. No access to my account info now. I will never do business with Freshbooks again. They don't understand customer service and their policies drive customers away.
Will Raskob
The app is fine if you have really good internet, otherwise it's a frustratingly horrible experience, that makes me really consider if it's worth paying this much money, when I end up losing hours when the app won't load, or acts like it logs an entry and doesn't. There really needs to be an offline time clock functionality, it has to connect to the internet and seemingly download every invoice and client to be able to log a time.
