The app doesn't even open properly. Even after restarting my phone and redownloading the app, it remains on the startup screen with the logo. I gained interest in this app since I workout at Planet Fitness and they have a partnership (plus the raise in gas prices). Im sure I won't have a problem gaining rewards at the pump but it'd be nice to be able to track those rewards and see how to redeem them from my smartphone via app.
Reviews for Fuel Rewards® program
← Back to Fuel Rewards® programI enjoy the program and savings, which add up over time, but the app itself is terrible in telling you how you earned discounts and keeping a good history of such. Good deals pop up often enough and Shell is one of the more reputable in fuel but it's frustrating to not know specifics on your discount earnings and how things drop off so quickly. *edit* Not much has changed. The UI is still bad. The info is bad and they altered the program late last year to add a "Platinum status" which is a scam
It gives me a lot of good savings, especially with T-Mobile Tuesday. But the app keep asking for the location is just crazy. I have few stations near my house I always use. I have NO need to know other stations, nor need to know any specials of that station (most of time, useless). If I deny that, it shows a banner asking for location as well as "Allow tracking". No way. Anybody using this, allow absolutely NO permissions. It still has no problem with your discount.
I used to LOVE using this app to save on gas, but recently, it has stopped tracking my dining rewards. I had an issue and had to recreate my account, and since then, it hasn't tracked any of my linked dining rewards to convert to fuel rewards. This used to work great, but if this can't be fixed, I might as well delete it. I liked the fact that I could eat at some of my favorite places and save money on fuel.
The T-Mobile, T-Life reward didn't work. support told me to uninstall the app, then reinstall the app an hour later. I did that, now I can't even log into the app anymore. Every time I call about applying the code, I get a different story, about why they can't apply the code. Meanwhile, I don't get the benefit of the code half the time I use it. Update, It's still bad.
One for the most unstable apps I have used. Recently I started getting 'system error' pop ups whenever I am doing anything in the app. Only after clicking away 5-6 of these pop-ups, it allows me to do anything on that page. Once I switch to another page, the cycle restarts. Very annoying. My previous experience also had some kind of instability in one form or another.
Been using the FR app for 5 years, but having more problems in the last year with logging in (constant "System Error" problems), then an update last year that said my phone was no longer compatible then worked a month later, but now being told to update and again device not compatible. Had to delete and try to reinstall, but not able to do so. Hopefully this is not another bug that takes the developers weeks to fix, but I can't even download the new version to find out. Dropping previous rating
4/19/25- after using this app for 2 years, & initially giving it a 5, I'm very disappointed to no longer be able to sign in on the app. I get an error message, no matter what I do. I've done everything I can think of, including emailing & following all those instructions as well. It just won't work. Not wasting my time anymore. Only reason I gave it a 2, is I can still get $.05 off a gallon if I'm at a Shell.
Was useful for keeping track of fuel rewards program as well as finding shell stations and tracking purchases. App stopped working and I had to delete and reinstall. Stopped working again. This time play store tells me that my phone is not compatible with app. It would be nice if there were feedback to indicate that you've made a selection (for example, highlight "yes" when touched).
this used to be a great and easy app. I loved the contactless payment. and then it just stopped working and has not worked for months now. every time I go to fill up, I try again in hopes they've finally fixed it, but nothing yet! I've tried reinstalling the app, changing passwords, etc, sadly it's just another app sent to the graveyard.
Good app, partnering up with t-mobile tuesday is a great idea however it would be great if the app would show a pop-up if a new update is available. It's not until I came to post a review did I see there was an update available. docked another star because I am no longer getting a discount on gas. it doesn't seem to matter which shell gas station I visit.
I used to have zero issues with this app before I switched phones. Now, on this new phone, I can't log in at all. I even reset my password, but that didn't do anything. It's stuck on loading infinitely. I can't even redeem my T-Mobile Tuesday rewards because of this. Shell, please fix your apps. This is the second app from them that has given me issues.
Update - App still sucks. Update - This app use to work great. I don't know what happened. I'm no longer able to log in to add my points every week from Tmobile and that's when I always fill up. For the past two months I've been unable get my $0.20 off every gallon of gas. Because this app no longer works. I've emailed them to no avail. I've uninstalled and reinstalled nothing. When I try to reset my password it continually gives me a error message saying can't do it at this time.
It's ok. Speedway rewards and offers, ways to earn points and their app are much better. I should not have to pay using my payment methods thru them. It's none of their business where I spend my money. The offers are not for things that I would normally spend money on, so they are technically worthless and not rewarding. Finding gas does not work. Red dot under more, but when I click it, nothing shows unread. Yes, I just updated the app today.
It fell flat from the very start... It wouldn't let me enter my credit card info. I I can't tell if it linked to my Giant rewards or not. Called tech support who told me to uninstall the app, wait at least 45 min (I waited 4 hours) and reinstall it. Well... I still can't tell if my Giant card is linked and it still won't let me add my credit card. why bother even further?
Update: Uninstalling. App collects driving data to sell to insurance companies. This app has gotten REAL annoying. The only reason I'm leaving this review is because it kept popping up the dialogue to leave a review, and even if I hit not now, it would keep coming up and wouldn't leave me alone about it. It asks for so many permissions, and even if you decline and turn them off, it asks for them every time you open the app.
I love using this app for Shell rewards, it's great!! However, my only complaint, and this is for the program not the app, is that it should automatically apply your discount when you put in your phone number. I should not have to press yes if I want it, cause that is when some store owners take it upon themselves not to allow you to apply it but lie to you and say it's there, or when they're too stupid to know how to apply it. That needs to change
Terrible customer service. The app showed an additional 30 cents per gallon in rewards, which caused me to go out of my way to one of their gas stations. Instead of getting the discount, the 30 cents never applied and I paid more for gas there than I would have somewhere else. I raised my concern with support and they completely dismissed it, saying it was a display error in the app, but I also have a text message showing the 30 cents. Terrible customer service, will never use again.
It's a pretty solid app and does what its supposed to. Finding stations in your area with prices. However, there seems to be misinformation when it comes to prices posted verse, what's the actual price at the gas station. It would be nice if they were able to keep information updated. I know prices can change quickly but paying over .30 cents more than what was posted wasn't great. Overall, it does help me find stations and most of the time, the prices are correct.
It is nice to get a good deal with this app that helps save money on each fill up. Even traveling across the country, I can see what stations are close by distance and prices. I set up filters for brand and type of fuel. Update- This app is good, but could be better, as sometimes when filling up for a trip and taking less than 10 gallons, these do not count towards the goal.