The website works fine. The app, however, is a mess. In the app, I can't access any existing balances from my portfolio. The sell button is grayed out, and when I go to send the crypto I do have, it says that I have no crypto to send. More often than not, the app fails to load, errors out, and can't even populate generic info.
Reviews for Gemini Exchange & Credit Card
← Back to Gemini Exchange & Credit CardGenuinely seems almost like a scam, incredibly shady stuff going on here with so many people, including myself. I put in only about $40 after I set everything up to test it out, and it seemed to work alright, until I wanted to test withdrawal. I sent everything to verify properly, and THREE MONTHS LATER, I STILL haven't been verified or notified of anything regarding verification. Seems like there's no such thing as customer service either, it's absolute joke. DO NOT USE THIS APP!
Nothing but a proprietary portal to buy/sell various cryptocurrencies that allows them to make money off of yours, through fees, interest, and other financial gimmicks, just like any other bank, but even more convoluted and less helpful. Give me a secure wallet, secure access to cryptocurrencies, and the ability to send/receive securely to other wallets, vendors, etc.
The UI can be very slow, if you are looking at the charts. The app also seems to be unresponsive when opening at first. Gemini is not very transparent about transaction fees. You will only see the transaction fee right before you confirm the transaction. After that you won't be able to is it again. Only way you can see the fees is if you download the transaction history spreadsheet. They go out of there way to hide the transaction fees. It's better to use some other service.
After I made my first purchase, I was locked out of my account. I tried logging in, but my password is showing as incorrect when I know for a fact it's not, I reach out to customer service, they sent a list of things to do to troubleshoot, that didn't work. They notified me that they located my account, and I haven't heard back. I should have listened to the reviews I came across on social media. Reading the other one star reviews this is a common issue! If I can't log back in I will put a compl
Not a great experience. I've been having an issue. They emailed me about something that wasn't showing up and it's been a week, they created 2 support tickets but only sending generic answers now, basically that they're working on it and it's been a week now. It's something very simple that THEY emailed ME about. Customer service sucks. Disappointed and curious why other people seem to have an OK experience but for it's been terrible.
They froze my account with NO provided reason and NO possible way to unfreeze the account. I sent in a ticket almost TWO WEEKS ago and they have provided no response! I have a substantial amount of money now completely locked up that they will not give me access to, nor will they respond to my emails asking why MY money is locked. This is the ultimate nightmare scenario! BEWARE and be warned. They may lock your account and poof... your money is gone. There is no recourse. You just get screwed.
App is a scam. They'll let you stick whatever you want in the app but then when it comes time to take it out and stick it back in the bank they make it as difficult as possible with no help from customer service. I sent an email and was told" It seems you were able to link a bank! Thanks for using our service." I was never able to link my bank for withdrawals. Only deposits. Surprise.
Horrible service. Cashed out of one crypto and couldn't use balance to purchase something else. Tried to withdraw the money and the system wouldn't let me do that either. Said I wasn't verified yet. I have completed all the required steps. It's been over a month and still nothing. I reached out to Gemini inquiring about the issue......no response! STAY AWAY FROM GEMINI!!!!
They stole my money! I've been waiting for two month for my account to be verified! You need to be verified before you can withdraw money. Fortunately for them, you don't need to be verified to put money in. Thankfully I've only put in around 50 dollars, but I was planning on putting in a few thousand right off the bat, luckily I noticed that you couldn't withdraw without being verified. I've reached out to them multiple times through emails, and nobody seems to help me.
Horrific app. Easy to add money to but impossible to withdraw funds without jumping through hoops to do so (including sending them a wire transfer to verify an account). I'm already using another app and still haven't been able to get my funds back. Avoid at all costs! Update: Finally got my money back after wiring funds (cost an extra $30, though). Tried to close my account and they won't do it without contacting support. Please, please, please go anywhere else for your crypto needs.
Poorly optimized in regards to the photo ID part of account setup. It only allows you to take a photo, not upload one from gallery, then gives an error message because the file size isn't small enough. I have compressed versions of the photos it is asking for in my gallery, but I can't upload them if there isn't an option to. Not buying into anything with this service if I can't get verified for withdrawals. I guess now they just have my bank info for whatever they are planning.
Fees are some of the highest in crypto. Might be okay for hodlers, or if you get their credit card, but not if you want liquidity. Shop around. App is buggy and slow. Transactions take multiple attempts and by the time they go through the price is lower that was displayed. No limit function. Linking bank account is very difficult. I was already synced in plaid, however took several times logging into my bank, restarting both apps multiple times to complete today, it is now not showing up again.
If you long for the days of waiting for dial up, this app was made for you! It's so slow it's nearly inoperable, and good luck verifying your identity. If you can get it to accept photos of your ID, you'll move into limbo, where you'll wait indefinitely, with no updates or indication of when you'll be verified, or why they're having such a difficult time doing so. You can't add a bank account until you're verified, so they'll enjoy your fees if you choose to use a credit card. Garbage.
This app was great when it started, it is now unusable. They make purchasing crypto very easy but pulling your money out after a deposit is a nightmare. The app "glitches" and fights you every step of the way. Then they only let you withdraw with major banks like Chase, Wells Fargo, Citi, etc. If you have a different bank you are SOL. Attempting to manually insert account and routing numbers results in an error message.
Does not even show total purchase amount. You'd think that would be one of the main features of an investment app. I'll change my rating if they fix it. But so far you have to total everything by hand still... that's super time consuming. They probably do this because they do not want you to see the huge amount they charge you for each transaction, is my guess. And everything is extremely slow, which is extremely annoying when you want to actually trade.
Do Not Use! Theft. The accept your money instantly. They refuse to release the money citing "account verification pending" AFTER 46 DAYS THEY STILL REFUSE TO RELEASE MY MONEY! I provided all required documentation as well from the very beginning. The app sucks as well. There is always qyite a lag when signing on and switching through the tabs. It also does not display correct current trading prices. Zero stars not an option, and I actually rate them in the negative. Horrible Company and app
When dealing with money, it's important to make certain your customers have the best experience possible. That's not what's happening here. Sluggish verification, blocked withdrawals of my own money, high fees. The worst part, though, is they've had the same issues since 2019 (reviews), and they haven't made a single effort to fix it or address customer concerns. And that's because they dont care. Glad I didn't put in much. I expected better. Try another app. This one blows.
Do not download this app. I uploaded my ID and waited hours, but my account was never verified. After 24+ hours, I contacted support, only to receive slow, automated responses that did not solve the issue. The lack of real help was unprofessional and frustrating. I wanted to use Gemini Exchange, but this experience was terrible. New customers, be warned—this app wastes time and does not provide reliable service.
App UI needs to get better. It's clunky and its app is not friendly. Need better stats and the app bugs are out of control. I can't click on a selection within the app when trying to select a reward in the credit card section. The credit card also needs better detail and customer support, it's fraud alerts are out of control. This has been going on for years.