The website works fine. The app, however, is a mess. In the app, I can’t access any existing balances from my portfolio. The sell button is grayed out, and when I go to send the crypto I do have, it says that I have no crypto to send. More often than not, the app fails […]
Reviews for Gemini Exchange & Credit Card
β Back to Gemini Exchange & Credit Card20 reviews
Genuinely seems almost like a scam, incredibly shady stuff going on here with so many people, including myself. I put in only about $40 after I set everything up to test it out, and it seemed to work alright, until I wanted to test withdrawal. I sent everything to verify properly, and THREE MONTHS LATER, […]
Nothing but a proprietary portal to buy/sell various cryptocurrencies that allows them to make money off of yours, through fees, interest, and other financial gimmicks, just like any other bank, but even more convoluted and less helpful. Give me a secure wallet, secure access to cryptocurrencies, and the ability to send/receive securely to other wallets, […]
The UI can be very slow, if you are looking at the charts. The app also seems to be unresponsive when opening at first. Gemini is not very transparent about transaction fees. You will only see the transaction fee right before you confirm the transaction. After that you won’t be able to is it again. […]
After I made my first purchase, I was locked out of my account. I tried logging in, but my password is showing as incorrect when I know for a fact it’s not, I reach out to customer service, they sent a list of things to do to troubleshoot, that didn’t work. They notified me that […]
Not a great experience. I’ve been having an issue. They emailed me about something that wasn’t showing up and it’s been a week, they created 2 support tickets but only sending generic answers now, basically that they’re working on it and it’s been a week now. It’s something very simple that THEY emailed ME about. […]
They froze my account with NO provided reason and NO possible way to unfreeze the account. I sent in a ticket almost TWO WEEKS ago and they have provided no response! I have a substantial amount of money now completely locked up that they will not give me access to, nor will they respond to […]
App is a scam. They’ll let you stick whatever you want in the app but then when it comes time to take it out and stick it back in the bank they make it as difficult as possible with no help from customer service. I sent an email and was told” It seems you were […]
Horrible service. Cashed out of one crypto and couldn’t use balance to purchase something else. Tried to withdraw the money and the system wouldn’t let me do that either. Said I wasn’t verified yet. I have completed all the required steps. It’s been over a month and still nothing. I reached out to Gemini inquiring […]
They stole my money! I’ve been waiting for two month for my account to be verified! You need to be verified before you can withdraw money. Fortunately for them, you don’t need to be verified to put money in. Thankfully I’ve only put in around 50 dollars, but I was planning on putting in a […]
Horrific app. Easy to add money to but impossible to withdraw funds without jumping through hoops to do so (including sending them a wire transfer to verify an account). I’m already using another app and still haven’t been able to get my funds back. Avoid at all costs! Update: Finally got my money back after […]
Poorly optimized in regards to the photo ID part of account setup. It only allows you to take a photo, not upload one from gallery, then gives an error message because the file size isn’t small enough. I have compressed versions of the photos it is asking for in my gallery, but I can’t upload […]
Fees are some of the highest in crypto. Might be okay for hodlers, or if you get their credit card, but not if you want liquidity. Shop around. App is buggy and slow. Transactions take multiple attempts and by the time they go through the price is lower that was displayed. No limit function. Linking […]
If you long for the days of waiting for dial up, this app was made for you! It’s so slow it’s nearly inoperable, and good luck verifying your identity. If you can get it to accept photos of your ID, you’ll move into limbo, where you’ll wait indefinitely, with no updates or indication of when […]
This app was great when it started, it is now unusable. They make purchasing crypto very easy but pulling your money out after a deposit is a nightmare. The app “glitches” and fights you every step of the way. Then they only let you withdraw with major banks like Chase, Wells Fargo, Citi, etc. If […]
Does not even show total purchase amount. You’d think that would be one of the main features of an investment app. I’ll change my rating if they fix it. But so far you have to total everything by hand still… that’s super time consuming. They probably do this because they do not want you to […]
Do Not Use! Theft. The accept your money instantly. They refuse to release the money citing “account verification pending” AFTER 46 DAYS THEY STILL REFUSE TO RELEASE MY MONEY! I provided all required documentation as well from the very beginning. The app sucks as well. There is always qyite a lag when signing on and […]
When dealing with money, it’s important to make certain your customers have the best experience possible. That’s not what’s happening here. Sluggish verification, blocked withdrawals of my own money, high fees. The worst part, though, is they’ve had the same issues since 2019 (reviews), and they haven’t made a single effort to fix it or […]
Do not download this app. I uploaded my ID and waited hours, but my account was never verified. After 24+ hours, I contacted support, only to receive slow, automated responses that did not solve the issue. The lack of real help was unprofessional and frustrating. I wanted to use Gemini Exchange, but this experience was […]
App UI needs to get better. It’s clunky and its app is not friendly. Need better stats and the app bugs are out of control. I can’t click on a selection within the app when trying to select a reward in the credit card section. The credit card also needs better detail and customer support, […]