Reviews for GettingOut Visits

No connection today. App Did not work. Toggled between contact selection and never initiates a visit. Very frustrating...had two different devices ready, seems like many different apps, programs, called help 3 times just to get that far. Very disappointed. Tried again and it has worked best with data, not wifi, and it was great. What a blessing.

I pay for unlimited data, I have a brand new phone, but for some reason this app has never worked at all for video visits unless I was connected to high speed WiFi. I'm always charged for calls that are just black screen and no sound. I've spent more money on failed calls than actually getting to talk to my loved ones. The app developer is cashing in on the fact they are the only one as of now offering video visits in the correctional system. They never fix the problems though. Very disappointed

More than once I've opened the app to a blank screen. Keeping a family in touch is next to impossible when a loved one is locked up. This app, along with the text messaging app, along with paying for phone calls, along with paying for commissary, along with paying for gas to visit our loved ones, etc...the jail/prison systems are making PLENTY of money. DEFINITELY enough money to be able to have the apps and phones working properly. You all are making a FORTUNE, WHERE THE HELL IS IT GOING?!?!?!

This app is great when it flipping works! It freezes, it says you have a scheduled visit already, or says it's busy when you know it's not!! If you're going to do an app like this ensure it works so people don't get there hopes up for nothing! I've uninstalled re-installed rebooted my phone this is crazy! Customer service is a joke! They know nothing about it!

Audio just didn't work 😕 tried hooking up ear phones, ear buds and no sound, heard alot of noise but not their voice. Tried putting or figuring out how to put it on speaker mode, but there's no option to do so. And then not even 5 mins into the call to try to figure out the whole sound, call drops. I'm very disappointed because I haven't seen my dad in 2 years and I can't drive to visit because he's not around my area like before, so I was very excited to be disappointed right away.

The system is down quite a bit. It is difficult to make deposits. Says you need more verification after you have already been verified and approved for months. Videos freeze w/o movement or just randomly cut off. Oh, and trying to get ahold of customer service agents... they just have you hold and transfer you back to the menu. I'm trying to go online, and it has you fill everything out but won't send. The app idea is great. But if you like to waste money, this is the one. It deserves a zero.

If I could I would give this app a negative number. I can not tell you how many times I have to sign back in and lose my emails. Video visits freeze or the audio is muffled. And if you call support it is never there issue. Pictures pending for days and videos are shortened. Again I got signed out for no reason and it is glitching so I can't sign in. To say it's frustrating is an understatement.

I have had the app for awhile now and I speak with my wife who is incarcerated at the moment.. And I have called customer service a hundred times just to get a number removed off my profile and they either make excuses to say it's going to happen in 24 to 72 hrs but they failed to do so ...and if you go to the profile page to edit your info ...it won't highlight the number to change it ..because of a mistake or a glitch in the programming I would guess...

Deleted and reinstalled. It worked once after many tries about a month ago. I paid for time I never got to use. I just keep getting a blank screen with rectangle and Getting out and logo. If I click on logo I get a page that says oops that page is missing. What a disappointment when you can't visit in person any more. Our family members need our support.

This application is horrible! Doesn't work half the time. When it does, there is a delay for several seconds. Freezes up, shuts down, another attempt to connect prompts a message that you already have a scheduled visit. But, when you try to cancel that visit, message says there is no visit scheduled. App is frustrating. Very expensive for lousy service.

I have downloaded this app at least 3x in an effort to get it to work. I have contacted customer service from both ends (through corrections also) at least 5x to get issues corrected or at least checked. To no avail nothing has been done, no one has contacted me and at this point it's been 3yrs and this app still hasn't been fixed, at least not for my account. No worries I have no problem not spending money where my money isn't wanted.

Horrible. Logs you out every 10 minutes. Never notifies you when you have a message, or so much as update your profile. Difficult to use in general. On top of all of that it rarely lets you video visit because it will tell you that you already have a time slot scheduled for whenever your trying to call. Piece of garbage. Can you send a long message it will cut half of it off. You will still pay the full price anyway.

So frustrated! I hear that so many people get to visit with their loved ones but I've tried and tried and tried to no avail. For some reason when I choose an inmates name, there is no option to visit or schedule a visit.. it just shows their name and the option to block. Ive uninstalled, reinstalled, tried other devices. I'm really disappointed.

Won't work for me at all! So far I've been attempting visits with my fiance for 4 months, at least a few days each week. For an hour or more at a time I do this and the app, getting out-all of it sucks!!!! It's awfull and there's no other way to do visits worst of all! So frustrating! Oh an not to mention, customer service does NOT respond to you when you add your problem on their site and ask of them to help you! Why they even ask for your email/# is beyond me! I rate them ZERO!!!

When I first downloaded this app it was ok, then it started majorly glitching. The video visits don't come through, sometimes for hours, and when they do sometimes it says incoming video visit and not the inmates name, then it completely cuts the call off and you don't even have a chance to answer it. Nonsense. These inmates anticipate these calls, messages, and pictures only to be left with disappointment not to mention those of us who pay for this service that can't use it.

This is one of the absolutely worst apps I have ever had the displeasure of having to use. Money disappears and reappears daily, it's all the time freezing, adding money to any of the accounts is damn near impossible. I usually have to call customer service after being on hold several times for lengthy amounts of time. Seems like there could be someone or there that could do a better job... But just like the prison systems it's all a money and time racket. Hoping for a big change but doubtful--0

If this wasn't the only option we'd all use something else. Connection issues, "please wait a few minutes" (no i put money on I'm not waiting for anything make the call.) or just straight up not being able to easily add money on the app, splitting the payments and NOT equally distributing the money this app is a joke and sadly it's the only joke we've got

Worse app and service ever created! Unfortunatly, its the only way to visit someone at a select facility! Sometimes, when myself or the inmate answers, there is just a black screen and no audio. Also, my app just shows a blank white screen A LOT! It is also more expensive to pay via card instead of going to the facility, in which I have no choice right now but to pay by card. This app is awful!!

0 stars is better fitting. Terrible app! It glitches and freezes in the visits and during other requests. Most of the time, you will have to try more than 3 times to get an action to complete. For example, my verification expired? So I'm attempting to upload my id and verification photos. When I press submit, NOTHING happens. I've attempted this about 8 times within the last hour.

No matter how many times I uninstall, and reinstall, can not open it to save my life.I literally grant access to every single permission I am able too, and no matter what.....it will NOT allow me to open the app at all!!!! It is beyond frustrating due to the fact I need this app to keep in contact with multiple inmates......I used to be able to open it and use it....now?! Nope! Ugh!