They are nice, but don't do ANYTHING well. Its no wonder this app is among the worst in the Play Store. It crashes, acts erradically, can't be relied on. Their web server has trouble with Windows 10 browsers, so you can't manage acct on desktop. Most agents speak too slowly and not good enough English to be answering a phone in English speaking country. They work like molasses, taking 5 mins just to say YES, and don't resolve anything or call back. Their fixed rate isnt fixed, changes with usage
Renee Wasinger
they lie to get you to sign up. I was told 12.8 kw for anything between 1000-1999 kilowatts used. that wasn't true. at 1000 the price goes up 24.6 kw. so my bill was close to 400 dollars for 1800 kw used.
Gloria Saenz
Horrible unstable app. Freezes frequently and takes a while to load anything if it loads at all. When adding a new payment method I click save and nothing happens. I wait and click again and wait. I back out and it isnt saved. I just had to give up and use the website. What's the point of this app if it's unusable?
Mike Pipeson
Take a crapshoot to see if this app will work. For me, usually not ... Awful
Zach Fugate
app makes me sign in every single time I open it. it lets me use my fingerprint and says remember me, but then I go to reopen it and I still have to sign in all over again. this is very annoying would rather just go to the mobile website
Joe Lopez
didn't work at all. just stick on the welcome screen. I'm staying to feel I made a mistake choosing this company
Michelle Tatsuoka
Crashes every single time I try to register my account. I cannot get past the screen to enter my SSN, can't register on the website either! Worthless!!!
Robert Hiland
had a hard time getting the app to work, took almost 30 minutes to pay my bill needed to access more than once.
Nathan Sparkman
Biometrics login doesn't work. The prompt appears before the splash screen goes away and then disappears when the app loads. Bill paying apps are supposed to make bills easier. This app fails at its only job.
The Dom Rock Kid
New customer here, I can even enter my birthdate on this app to access my account. It crashes every single time. yes I did uninstall and reinstall, many times. The app continues to crash. Bad impression for this new customer. How am I supposed to check my usage to qualify for the $125 credit???????
