after purchasing a pass, I thought I needed to slide to activate it and it would be good for an extended period of time. Quite the opposite, it's good for one day. I needed it for next week. Nothing indicates obviously that if you activate it, it's only good for one day. I called customer service and they wouldn't refund me or even "Un activate" it. Trash.
The orange line offers Dallas citywide connecting public transportation to all. However, cleanliness, safety, ticket purchases, and travel timelines are very inconsistent.
for any having issues of the app crashing when booking, try making sure you have lyft and uber installed on your phone. fixed it for me. didnt fully restore to 5 stars because trying to get a rider to pay for a ride twice is deceptive and wrong, or just poorly trained.
update: Two years later the app still randomly loses on-demand rides. No idea why this time around. 2023: When my network changed from cell to a wifi with a bad cert for its captive portal, app glitched out and wouldn't show details for the on demand ride i booked, even after i fixed the network issue. Only SMS notifications still worked. Fortunately the local Tulsa transit driver went around the block twice to try to find me.
After the latest update my Go pass app continually crashes. in order to get it to work again I have to uninstall it and then reinstall it. and then it may only work for a day or two after that and then I have to uninstall it and reinstall it again. all the other apps on my phone work perfectly fine except for this one.
Much of the app feels very polished, but the core use case is very painful: once you've selected a route you want to follow you cannot pull up your tickets without abandoning the route, and once you are on a moving bus then that is the one route timetable the app will never consider. The planning page button to "buy tickets" should be repurposed to pull up your active ticket if you have one and this would become very convenient.
A great convenience! Easy to use and always available. No more hassles with the ticket booths, especially since a lot of them are inoperable, at times. No more having to search for your ticket since it's right on your phone. Of course you must have a valid Credit/Debit Card on the App or pay the DART Store money to put into your account. Great App!
For the most part, I have really appreciated the convenience this app provides. However, on a recent trip, the app indicated that it was not able to process my request (looked like a network issue). However, it proceeded to charge my card for the passes. They are available now (3 days later), but I no longer need them, and don't really know when I will use them. I wish I knew how to get a refund, rather than trying to find a reason to ride the train.
You can't book rides more than a half hour before you need it. You can't set a pickup time. You can't change your booking. You can't use an active ticket for rides on the app, you have to show the driver. You can't book connecting rides. All of these problems are on the schedule on demand service for the micro transit. These all need fixed to improve the rating.
Would be amazing if it worked more than once. I downloaded the app and it worked great at first, minimal issues. A few months later, it takes 5 minutes to tell me there was an error. I try reinstalling, it says that the servers did not respond, and now I'm blocked out for a few minutes because *I* put in too many codes. Unfortunate. This app was pretty good at first.
