It is convenient to get signed in for a haircut. Unfortunately, the information doesn't seem to be accurate or consistent. For example, I check in and it said I was 4th in line with a 19 minute wait, but a few minutes later, it refreshes and says I'm 5th in line with a 28 minute wait. I've had it claim 0 minutes and when I show up within a couple minutes, I end up waiting for awhile. Not sure if that is an app or store problem.
A Google user
Overall good. My main yet big complaint is if there is a long wait time there should be a notification if the wait time is reduced. Your check in window should never be reduced if the wait time drops. I would like to be able to set a notification time letting me know when I have X min. left. An option for something like a 5 min. extension to the check in time would be great to say you ARE on your way.
Tim Sweatt (Brass)
This app has been excellent - always works when I need it, always remembers who I am from JUST my phone number (no mandatory account that's really just an excuse to spam you). And they do a modern wait list RIGHT! When you check in, you're added next in line, along with people showing up in person to check in. If you're not there when you're number is called, they simply take the next person and leave you at the top. This is fair, reasonable, and sufficiently tolerant to unexpected delays.
Bryan Harris
Multiple tims, I will check in online and by the time I get to the location my name is no longer on the wait list, especially when I arrive within an hour of the store closing, today 35 min before they closed, with an online check in more than an hour of the store closing. It is like if you are not there the minute there is an availability you are kicked off the list. To improve on this app, they should give a buffer on time if if you retort that there is a buffer on time then extend the buffer.
Dustin York
The only thing this app is good for is giving you an idea of how busy a store is. The "check-in" feature doesn't actually check you in. You're not checked in until you get to the store, and by that time others may have shown up and bumped your spot in line. Today I checked in on the app and it told me the wait time was 15 minutes. I left my house after I checked in on the app and got to the store about 10 mins later. When I arrived they told me that the wait time would be 25 mins. Frustrating!
Jared Gilbertson
Somethings messed up with the online check-in and timing. The location I checked into online, showed an estimated wait of 50 minutes. No problem I thought, 15-20 minute drive to get there, shouldn't be a long wait, 30-35 minutes. I get there and the time was 95 minutes. It added an hour. What's the point of using online check-in and this app. Great Clips, you could probably save money by dropping this app and getting rid of the developers...
Alan Wilson
The new version seems to take a l-o-n-g time to open. It also has trouble displaying any of the data on the home screen or salon list when connected to my wifi but when I connect to 5G is slow but gets the job done. (Yes, I have tested my wifi, even with other apps on the same phone, and all is ok.) Older versions were nice and snappy. Also I find discrepancies between the wait times for each salon between the times shown on the salon list and on the map.
Dr. Wayne Mikula
Much as is the case with most apps, this one isn't perfect, however it does provide an indication of the wait time and the opportunity to sign in to get on the wait list. it would be better if it designated individual operators by name and their hours of availability (nothing is more frustrating than to find one's preferred provider to be on lunch break upon arrival), so as to accommodate the ability to exercise one's preferred choice, if any.
Darlene Harbick
Wait time off, where's reminder? I got to the store with five minutes before my expected time, and found I was at the back of a line and would be waiting at least 20 minutes. It's not as bad as some reviews here show, but why estimate times if you're not going to be accurate? The stylists were working at a good pace, not slouching, so it seems like it's your app that has problems, not a user error. Also, I used to rely on your reminder feature, but that seems to have disappeared w/o warning.
Mark Ramos
Easy to find a cut, useless "check-in" feature. Like being able to find the closest place without a line but we found out today that checking in through the app doesn't h l ld a place in line. When you show up and check-in in-person then the times are accurate. We timed the initial 35 minute wait to arrive 10 minutes early...but upon arriving the time jumped to 29 minutes because someone had arrived before us...so I never checked in, what bunk.
