when you pay for plus you get more sounds and music which I wanted. but you can't choose individual songs, have to choose a playlist like "jazz" "harp". the problem is it only plays the same first song on the playlist for an hour+, it doesn't ever change it up. what is the point of a playlist if it only ever plays the first song qued. it's also such a pain to navigate the app and find things to listen to. I wish I bought a different device altogether honestly. not worth it at all.
K S
paying extra for the membership, yet almost 2 years later, still waiting for simple, calming, wake up sounds to be added to the library. really love the wonderful addition of Rio, but other wake up breathing and movement items haven't been updated in years. they are great, but it would be really nice to get some updates, especially with the cost of the subscription. I've made requests and shared input whenever it's requested, but feel sad there have been no updates on these suggestions.
Halee Reeves
The most UN-user friendly app ever. I dont understand how to do even the simplest things on it anymore. I just wanted a low light, with a light box fan sound for my baby's room. The light randomly changes colors and the volume never wants to stay consistent, waking my 9 month old up who has slept all night since 2 months old. As expensive as it is, the app needs some SERIOUS help.
Clare M.
as much as I love the hatch, am excited for competitors to release something comparable that does not make me license the basic functions of the alarm clock. $50/year is ridiculous for how few options are available, and paying $160 for a device you can't use without a subscription is quite gross. many of the bedtime routine offerings are wonky and don't work properly also, so you are made to subscribe to a service that does not deliver it's purported offerings.
Becca Penrod
Whenever I have to update my Restore, it's at least a full day process if not longer. I have to unplug & move my Restore right next to my WiFi tower and majority of the time, it says it can't update after cycling through for at least 15 minutes. And this goes on for hours. Then when it does finally update, I have to move it back and forth between my bedroom and my office where the WiFi tower is. I don't know where the problem truly is, but it's an absolute headache whenever I have to update.
RayShell Yohansen
There are so many issues... The UI is over engineered. The UX is unintuitive. The connection drops frequently. The previews take too long and should be more consistent. Preview should all be on the phone by default with the option to preview on the Hatch. This would make the process of going through and picking sounds faster. Why are the sound and light options restricted to specific "types" of alarms? unclear. if the functions of the app were cleaned up to be simpler, it would be better.
Josh Kidwell
I've been having major issues with this alarm clock recently. Every time I go to create an alarm or change an alarm, I get an error message saying that it can not be updated. Aside from the subscriptions, I paid way too much money for this alarm clock to not even work. Update: I can't even set an alarm. I just get an error message. I can't even use this as an alarm now. If you have one of these, always set a backup, alarm, or you will miss work! Just didn't go off one morning. Very unreliable
Jonathan Pressman
This app is far more difficult to use than it should be. As if parenting isn't challenging enough, you have to wrangle with the Hatch app to play a sound or turn on the light. With each use I'm becoming increasingly convinced that they're just trying to annoy me into submission so I buy the premium subscription.
Skyler P
update- customer support wasn't real and sent me a response saying that email is not longer in use. now my sound machine is just straight up glitching. throwing it out and buying a different brand. 👎🏻. overpriced for an underwhelming gadget. your app offers little choices unless you pay a subscription and it's always saying I need to restart my rest to make it connect to my phone. waste of money 😒
Dukwhan Kim
Terrible app disconnects from the device every single time you switch away from the app. When you switch back, there's about 5 or 10 seconds where the app doesn't know that it's disconnected and it freezes, eating all your frustrated inputs as your baby continues to cry as you frantically try to turn on a bloody light. Then you're thrown back to the devices menu, where when you finally do press the ONLY DEVICE YOU OWN, and it works every time. RECONNECT THE DEVICE AUTOMATICALLY, HATCH.
