The app is pretty bad from an ergonomic standpoint. The text is too small and has no contrast (white font on a pastel color background) making it very hard to read. The messaging feature is useful, but includes too many spaces. The app doesn't contain obvious features, like being about to snap a picture of your insurance card for upload. I can't enter my medications directly -- have to send them in a message and then the receiver has to put them in that area. The one thing that did work well was the video feature -- very clear and easy to use.
Beothor T
This app is seriously lacking in security! Once the app is installed and login credentials are entered initially, the user is never completely logged out! The user is only required to enter their 4 digit pin to access everything in the app & all the information available to it. There is even a "logout" selection at the bottom of the settings menu but it does not completely log the user out eithee. Also there are several cosmetic / functional issues with the app that make it difficult to use.
Tyler Schaub
App is all right, very basic, but what a waste of time it can be! Does not indicate what kind of appointment you have. I had labs and the app was not specific on the nature of the appt, never received a reminder, did not even indicate if it was a televisit, and I ended up missing my labs. Very inconvenient!!! Needs a better detail and labeling system.
Sherry Schnebly
Update: I've been unable to login. Keeps going back to the login and wanting my finger print again. I uninstalled and will reinstall but if that doesnt fix it, I'm done with it. When this app was first offered it worked great. Was able to link accounts and find info for my aging parents instantly. Now the linked accounts are missing and when I try to add them back nothing happens. Too bad! It was so helpful at first.
Jason Shepherd
This is easily the most pos app I have ever used for medical events. It is overly intrusive with "security" questions, passwords, pins, and biometrics, all of which had to be setup, including phone numbers. It is simpler to just call your doctor and be on hold for who knows how long rather than deal with this garbage. I encourage all medical professionals to find a different solution.
N D
Haven't had a problem till now. Said my password was wrong (it wasn't). When I tried to reset, it kept saying failed to save password. Now I have 1 more attempt and will be locked out. This is not the most user friendly app anyway but at least I was able to use it. Till today!!!! Uninstalling, will not use an app that want to control how I set up my phone. Would give -10 stars if i could. Also agree with other reviewers, you dont even care enough to address the problems.
Genna R
Had to install this app to interact with my physician during "these times." My biggest issue with the app is that every time you minimize the app, it closes requiring you to sign in again. As a result, you lose all you've written if you're writing a message to the practice when minimizing. (So you can't open another app to get information to provide your physician.)
Lee S
This used to work great, now it doesn't! When I upgraded my Android phone and reinstalled the app, there are buttons missing on the VERIFY YOUR PRACTICE page, so you can't go any further! When I tried the same on my tablet (also Samsung) the buttons were there and it logged me in, but when I got to my medications page, there is no longer an option to request refills. And my practice specifically requests that we not use the messaging feature to request refills, so I'm having to call them in. : (
Chris Trong
This may vary from practice to practice, but at least in my case, the healow app will not allow you to do nearly anything useful. You cannot make or reschedule appointments. You can't cancel an appointment unless your doctor sends you a confirmation message first. You can't really edit the list of medications you're currently taking, just hide some of them. Messages link to a website opening a browser, so what's point of having a separate app? MyChart is a much better web portal/app.
Heidi Rushing
Keeps logging me out every 5 minutes, so I had to keep logging in to send a message. It doesn't have all my providers listed so I can't directly send messages. Can't orders refills. This app needs some major fixes! 7/4 update-&-STILL has major issues. Now I can't log in at all! As soon as I use my user name and input my password, or even use fingerprint to log in, the app. will attempt to log in but throws me right back out. Tried everything restarted phone that didn't help. Nothing helps!
