Reviews for HealthEquity Mobile

When the app works, it’s exactly what I need. The ONLY issue that I have with it is logging in (and that’s obviously a big issue). You have to open and close the app, restart it (kill the process) multiple times, etc. It’s almost like they got teenagers in a high school coding class to […]

This new update is horrible, it may look good but it’s useless. It keeps crashing, first telling me that I’m going to get logged out for inactivity when I’m actively using it, making me log in again to continue using the app before finally crashing. It takes ages to load anything and half the time […]

HEALTHEQUITY MOBILE APP SUCKS! The app is extremely slow and freezes quite often. When I add a new third party provider to log an HSA expense, it saves, but then disappears and you can’t select it. I sometimes receive error messages when trying to finalize a reimbursement. Using their app should be more convenient instead […]

2025: they’ve made a lot of upgrades but the app doesnt show what the customer paid, so when i go in to request a reimbursement, i’m left guessing at what was out of pocket. If the web browser version has these details, the app should, too. that’s the only reason I use the app. 2022: […]

The app incorrectly shows I can contribute up to the family maximum even though my account is set to individual. I reported this a month ago and it’s still not fixed. Hope nobody gets screwed on their taxes when they go over the max. Edit: It’s been several more months and this potentially major (and […]

I can’t even get past the 2 step-verification, now what?? I entered the verification code, entered my phone number and there’s no where else to go. No save, no submit, no update button. So I’m stuck in this endless loop. Not very promising for the first day using this app. All I need to do […]

Very buggy app. After entering all my data for a reimbursement the app gave a generic error message and hung. All my data was lost. I tried again a week later and got a different error and again lost data and had to reenter. This is on a new phone running the latest app version […]

Horrible, slow and unusable! The app takes forever to load or open, sometimes doesn’t open at all. Every single action you take in the app takes minutes to load. If you switch to another app just to obtain information go back to it or have to wait for the app to load all over again […]

This app hasn’t worked properly the past 4 or so years I’ve used it. Each menu selection takes about 20 – 30 seconds to process during which the program freezes. It crashes about 25% of the time while frozen. They’ve updated the aesthetics of the app a few times, but the performance has not improved […]

Interface in new version is horrible. It freezes so I can’t move around, text fields are cut off making it hard to read. Today I tried to upload a receipt, but I couldn’t scroll over to the icon/link to that. I was able to select the link, it just happened to be the right one….I […]

Can I give negative 5 stars instead? Downloaded and couldn’t even sign in. The interface looks like it was built to use on a laptop, not a mobile device. Half the time the “next” / enter button didn’t even show up on the very first screen so you couldn’t input your information. Had to keep […]

Completely worthless app. Used to work fine but it hasn’t been updated in over 6 months so it’s no surprise it’s stopped working. Fingerprint doesn’t work. Password login only works a fraction of the time. IF you are finally able to login, the information is not up to date. The other day I logged into […]

4/7/23 update: Even with the update, can no longer enter expenses or request reimbursement. Tried on the website too. No longer works. My money is hostage. Since the 3/14/2023 update all I get is a pop-up every 3 seconds that it’s not working, even though it is. I tell it I’ll wait it over and […]

This app hasn’t worked once! Ive had to call multiple times to access my account because it refuses to recognize my password and it won’t allow me to change my password. “We’re experiencing a technical issue”, every time. I just tried to set up my passkey. I was hoping this would fix the issues but […]

while they give you a balance in your HSA acct. it doesn’t give a running balance after debited transactions. they used to years ago. It makes it so hard to know what you have in your account. I’m tired of getting hit with insufficient fees when it shows a higher balance than what you really […]

This app is absolute trash and is not worthy of being listed on the Google Play Store! There is a login issue that customer service cannot provide a resolution for, other than stating that it is a tech issue and has no timeline of when it will be fixed. Infinite loop: No matter how many […]

worst app I’ve ever used! forced to update password that was working fine. when I try to change password it won’t work. been trying for two days. got locked out of my account. talked to customer service 3 times now. was told to wait for email to gain access to try again, but email might […]

The app has made me change my password everytime I’ve used it. The password I’ve been using is correct. Now sends me a password reset email and then locks my account when I use it and tells me to contact them. I call the support line only to be told they can’t unlock accounts. What […]

I can’t even log into my account. I’ve verified my username/password on desktop but when I put in my information at the sign in page, it tells me the info is incorrect and when I try to find my account using date of birth/etc it tells me no account can be found. I’m literally looking […]

I love that I can see this on my mobile and get notifications about charges. However, the app login process is broken. Every time I go into the app, it tells me that biometrics have changed and I’m forced to log in again with a password. It also doesn’t recognize my third party password manager […]