Reviews for HHAeXchange

I’m completely over this app, as a matter of fact, I’d rather fill out timesheets and log all my daily activities for the rest of my HHA life! First problem I had was that it takes entirely too long for the GPS to track my location, then it takes forever to save. Another thing, when […]

This is obviously an unfinished product. The UX is a bad one . It is very glitchy and half or more of the time you can not clock in or out or both .. or the gps says it like 2800 ft from client …btw I’m not a caregiver.. I’m a client .. but I […]

Today is 1-25-2024, and this unhelpful app still has the problems everyone else has mentioned before. Freezing asks you to close the app or wait while you are trying to clock in or out. It takes 5 minutes to clock in or out. Message bubbles never go away, read or not. At times, I miss […]

This stupid app keeps crashing and I keep getting alerts on my phone that it’s actually affecting my phone in that everything is slowing down and glitching. It was fine for the first few months, but it’s to the point that I have to start the clock-in process up to 10 mins before my shift […]

Being ripped off of time I worked. The app allows me to clock in accurately with no delays. If I clock in 10:01am, then it shows as 10:01am. However, I’ve been noticing that everyday when I clock out, the time is always 5 minutes delayed, meaning that if I clock out 1pm, it shows in […]

When it works it’s a decent app, but there are a few items they really need to work on – 1) being able to see when you actually clock in over the course of 3-6 months. 2) being able to see your pay stubs. 3) being able to get notifications if you miss a clock […]

Horrible in every way. Buggy, laggy, won’t sign in/out properly most nights. Constantly has errors displaying my time and patient information. Literally an unusable mess that I’m forced to use and it’s a 0/10 frustrating experience. Edit: Now the app won’t even load past the login screen with “An internal error occured” message. I’ve uninstalled/reinstalled […]

The longer the app is installed the more glitches it acquires . It currently says I have 23 urgent messages; I have 0. When I try clicking on/out it freezes long enough my phone asks if I want to close the app or wait. Also if your phone doesn’t have data/WiFi you can only clock […]

Update Feb 10th, 2025. It’s getting worse. It takes even longer now to log in, and once it’s logged in, it takes awhile for the data to be synced. And the gps location still takes awhile to work. Might as well to use the client’s/customer’s phone to clock in and out! EVERYTIME when I clock […]

Maybe this information well help someone else out there! My phone crashed when I try to reinstall the app after not working for one and a half weeks. No matter what I would do I could get the app installed but it just kept saying, app keeps stopping. There was not a technical problem in […]

Worse app! Before Covid19 and during it, I was using this app when fewer aides were using it. It worked perfectly then. Now, the agencies, especially the one I work with, is enforcing its use to clock in and clock out of work. The app is giving me endless pros. I keep on getting messages […]

I can’t even log into the app. When I enter my email and password, it says it’s not valid. And because the company I work for has been transitioning all employees/consumers slowly over to this service in ‘small batches’ over the past year or so your told “once your group is moved you can’t go […]

One of the glitchiest apps I’ve ever used. Most of the time it works fine, but when this thing breaks it’s impossible to work with, and I have to waste a half hour trying and hoping that I won’t get an “internal error” message, or one saying there’s no such patient, and then when it […]

keeps crashing. this is vital to me getting paid timely. I open the app and it wants to force close. you can’t register your tasks because a force close pop up keeps showing up. This is how I clock in and out of work!!!! This needs to be fixed. this app deserves less than a […]

Every time I turn around, SOMETHING is going wrong with this app! Technical glitches, not registering my clock in and out sometimes, etc. And what’s up with all these back-to-back UPDATES? It shouldn’t be so many so often AND it’s taking up too much space on my phone! I’ve had to delete multiple essential apps […]

Every day it takes me 15-20 minutes for the red x to go off. Plus it drops in the middle of clocking in/out. Really horrible. Also lately I’m clocking in and out and it keeps the red X instead of changing to green checkmark ✅. It’s even worse than it ever was! And for the […]

There is always an issue with this app. crashes. doesn’t let you login, sometimes you can’t see past visits. says i have 23 messages, but there are 0 messages.I used my fingerprint to log in and had to uninstall the app because I couldn’t sign in. I personally think this app sucks. I wish my […]

If I could give this app no stars I would. Let me start off by saying this app malfunctions constantly, causing me to have to clock in/out via dial in. It’s upsetting to say the least. This occurs daily with pop-up messages of the app having issues with synchronizing my location etc. Also you may […]

The app is one big glitch. It was fine a year or 2 ago, but now if I want to sign in or out through the app it’s a 10 minute process. The app will close every time I open it. It constantly shutdown our gives pop ups saying that the app isn’t working. In […]

This app is a disaster. I’ve had more problems with it than anything else I’ve had to work with in my life. The GPS is never accurate, and the “updates” it tells me are available are lies. I had to uninstall and reinstall numerous times just to be able to clock in. And even then, […]