I'm completely over this app, as a matter of fact, I'd rather fill out timesheets and log all my daily activities for the rest of my HHA life! First problem I had was that it takes entirely too long for the GPS to track my location, then it takes forever to save. Another thing, when clocking in, it takes forever. Once, the clock in times were literally hours ahead so it looked like I showed up hours later. Now its telling me to update, and there's no update. I try to use the app and it disappears
Jeannie
This is obviously an unfinished product. The UX is a bad one . It is very glitchy and half or more of the time you can not clock in or out or both .. or the gps says it like 2800 ft from client ...btw I'm not a caregiver.. I'm a client .. but I see what my caregiver goes through... Also he's not extremely techie a lot of older ppl aren't. But the developers have not addressed this because obviously there's still some work going on even though the apps released 2 the public.
Clara Benedicto
Today is 1-25-2024, and this unhelpful app still has the problems everyone else has mentioned before. Freezing asks you to close the app or wait while you are trying to clock in or out. It takes 5 minutes to clock in or out. Message bubbles never go away, read or not. At times, I miss my clockouts because they take too long, making my pay short. And let's not even talk about how terrible the agency's customer service is.
Jenna Shay
This stupid app keeps crashing and I keep getting alerts on my phone that it's actually affecting my phone in that everything is slowing down and glitching. It was fine for the first few months, but it's to the point that I have to start the clock-in process up to 10 mins before my shift even starts! I wish there was a "0 star" option.
J Williamson
Being ripped off of time I worked. The app allows me to clock in accurately with no delays. If I clock in 10:01am, then it shows as 10:01am. However, I've been noticing that everyday when I clock out, the time is always 5 minutes delayed, meaning that if I clock out 1pm, it shows in the app as 12:55pm. This is everyday. This means that I'm not being paid for all my time worked. Im losing time everyday. It adds up over time and if its happening to me, its happening for others too!
Anthony Melendez
When it works it's a decent app, but there are a few items they really need to work on - 1) being able to see when you actually clock in over the course of 3-6 months. 2) being able to see your pay stubs. 3) being able to get notifications if you miss a clock in/out and 4) successfully receiving notifications of inter-company emails.
Skyduster
Horrible in every way. Buggy, laggy, won't sign in/out properly most nights. Constantly has errors displaying my time and patient information. Literally an unusable mess that I'm forced to use and it's a 0/10 frustrating experience. Edit: Now the app won't even load past the login screen with "An internal error occured" message. I've uninstalled/reinstalled and tried again to no avail. Absolutely trash.
tachi
The longer the app is installed the more glitches it acquires . It currently says I have 23 urgent messages; I have 0. When I try clicking on/out it freezes long enough my phone asks if I want to close the app or wait. Also if your phone doesn't have data/WiFi you can only clock out in airplane mode, that's a bit weird but better than nothing. Besides theae issues it's not bad. To get it to start working properly, you have to uninstall and reinstall it periodically.
R.V. F
Update Feb 10th, 2025. It's getting worse. It takes even longer now to log in, and once it's logged in, it takes awhile for the data to be synced. And the gps location still takes awhile to work. Might as well to use the client's/customer's phone to clock in and out! EVERYTIME when I clock in, the GPS would pin my location over 2000 feet away. I have to go back and forth 5, 6 times just to get the GPS to work
Tonida Carchi
Maybe this information well help someone else out there! My phone crashed when I try to reinstall the app after not working for one and a half weeks. No matter what I would do I could get the app installed but it just kept saying, app keeps stopping. There was not a technical problem in the office they said it had to be my phone. So I deleted some apps I did not need to make more storage, I deleted some files, I turned off my phone and then restarted it. And this is what helped me get back in.
