Honeybook is amazing and helpful, but the app is beyond horrible to deal with. Lots of bugs, hard to deal with, super inconvenient. I love my desktop version, but 92% of the time, I'm working remotely and cannot access my desktop version. I need this app to AT THE VERY LEAST hit send on brochures, questionnaires, packages, etc of templates I have already created on the desktop site. Hence the benefit of an "app". Definitely needs an overhaul.
Victoria Hamilton
SAVE YOUR MONEY. This platform is scamish. The initial fee just gets you on the bare minimum of the platform. You cannot add team members or do anything else without paying more. Every tab is another $100. They dont offer instant deposits right away, they auto save customers cards so they can charge you 3.9 + 9 cents on every transaction, they block u from using a different pay processor so u cant lower fees & charge u to link things like ur quickbooks & theres no CS phone # either !
Kristin Bendigo
Love Honeybook in general, but the app is atrocious .... navigating it is a nightmare, you can't make any tax changes in an invoice, it randomly logs you out then doesn't give you an option to login with FB or Google (which I use) .... I will even enter in my login for both of those and will always tell me I have an incorrect password when I don't. Then it will tell me they've sent an email to help me reset the PW, but I never get one. Notification system is never brings you to the place. Sad :(
Kara Gomez
The app (for android anyway) is one of the worst i use. It isnt responsive to tapping to move within the app. The info on the side of the portal on a desktop is hard to access and not organized in a way that makes sense. It's not fitting to screem correctly a lot of the time. It's just too complicated to use both for the business and the client. Just uggghhh.
Whitley Love
This app used to be really great and affordable for small business owners. I'm looking for a replacement, because at this point I don't see the value. I pay monthly to use the service, even when I don't have business. Then, when I finally get a client, an additional $82 is charged to process the credit card payment. I truly appreciate the templates and client management resources, but not at the rate they are charging. Not with all the glitches, either... I'd recommend finding something else.
Jacquay Wilder
so far I'm lovinggggg honey book. I was able to create a contract where customers can answer preliminary questions, sign contract, view invoice and make a payment all in one. there's a small fee for transactions but so far I've had 5 clients and haven't had any complaints so far. I was also able to connect honey book directly to my quickbooks account so all payments are reflected on quickbooks.
Dary-L Rabb
The app will work fine for a period of time, but then, especially on the invoices, it will only allow me to add 2 items. This has happened in the past, then it was fixed, and now it's happening again and it's frustrating when the app is supposed to add convenience but instead it adds stress. Also, if someone inquiries, why doesn't that information automatically get added to the event details so the contacts can be updated with the information they're already provided? Just wondering.
Ryleigh Gordon
The app and website have terrible design and customization. Contracts must be assigned to a specific person with no option to override for bigger projects where the contract is needed for many individuals. Make it user-friendly. I was really looking forward to using HoneyBook because I have heard great things, but I can no longer see my companies using this platform.
A Google user
Super buggy. Missing a lot of features. It made up a client and phone number and added them to my project (some random name and number....) and won't let me delete them. Can select options from drop downs. Editing projects very limited. What's the point if I just have to open my computer anyway?!
Kisha Paloma Lani
It's kind of glitchy sometimes, but it makes my customer experience easy. I gave 3 stars because of terrible tech support. I had a situation a few months ago where the payment portal would not take any of my clients' card payments, and no one from Honeybook support would help me. An automated message just told us to use a different card... she tried 5 different cards. There was never a resolution or a follow-up by tech support. My client ended up having to pay cash on delivery 😖
