Reviews for Horizon NJ MyCare

I downloaded the app it was working. then all of a sudden I go to use it again after update it’ll just open and close real fast. Definitely not worth downloading

The app is garbage and does not work. Waste of time. Almost as useless as call Horizon and dealing with inane automated systems that also doesn’t work.

Having trouble loading. Also doesnt recognize my login and paswrd. I have uninstalled app I have changed password. It logged in then when i close it, and go to log back in .. I get same thing!

They need to add the option of tagging Doctor information so you can save it to favorites and easily access it. Also the app says I need to update it, but I’m not finding anywhere to do that.

The app doesn’t let me sign in. I’ve changed my password several times and when I get to verifying my identity, it always says, “we’re experiencing technical difficulties.” When is this going to be fixed?

Horizon NJ MYCARE I’M NEW TO but it seems to be helpful for information.

What is going on with this app? I have not been able to login for over 2 months. It keeps saying to please check your information. I’ve uninstalled & reinstall the app and changed the password and still cannot access my information.

No matter how many times I change my password like another user I still can’t seem to get in. this app is useless. if you can’t get into it and then when you call customer service they’re even less helpful.

waste of time! it won’t let me verify my email, I’ve entered several codes and it refuses to verify. so yeah, doesn’t do anything for me!

pretty cool you dont need to sit on hold

I left a review back in the middle of October for the simple fact that I couldn’t access my profile because the site wouldn’t let me. Now the problem is persisting again and I really need to access it and I can’t and it won’t let me leave another review on top of the one […]

App has not worked in over a month. Dragging your feet fixing this with no response for over a month, meanwhile every day it’s broken you’re limiting people’s access to convenient healthcare. Absolutely shameful. Every time I sign in I’m met with an infinite loading screen or “we are experiencing technical difficulties. For a whole […]

Waste of time! This app is completely useless! I was hoping that this would eliminate the need to call ‘customer service’ but that’s not the case! Why give the option of looking for a Dr if it comes up with ZERO results! Avoid this app & company if at all possible!!!

Absolutely terrible, worst app I’ve ever used, even the most simple thing like looking for doctors doesn’t work when you attempt to filter. Clearly not tested, almost everyone involved in this effort should be evaluated for motive. Clearly outsourced to completely incompetent development group, who is just ripping off those who paid for this to […]

The app was working fine at first. Now when I log in it force closes automatically. I can’t get in! It make no sense the amount of technology out here and this app responding like this. Whoever is in charge of checking these comments just gives a general response to every comment. Nothing actually gets […]

Not horrible when it was just NJ health but major roadblocks w/ the Dual/Total Care. My 2 children & I were covered under NJ Health w/out any login issues until mine became Total Care. I realized it may have been a little difficult but still not resolved after a year now. Everytime I’ve called/chatted, including […]

All they did was link the website directly into the app. Find a doctor won’t let you narrow results by any specifics, like distance. Still impossible to find answers to simple questions like “where are flu and COVID shots covered”. Much like their website, this app is useful only for those new to the plan, […]

Wonderful app! Makes my life so much easier. I don’t have to call them every time for something. Wonderful! 👍🏽

won’t accept sign in details as correct, even though I’ve reset them multiple times now and typed them correctly. Also, please bring back chat support vs just email and phone. 🙏

When I do a search, if I click on a doctor then try to go back to my search results, it completely resets the search to all of NJ. It’s really frustrating and irritating!