It used to keep track of the many hours worked each week now you get the total worked each day. The app is more annoying for not keeping a running total for the week. This last update caused people working last night of pay period not keep the hours after midnight kept on the next pay period. You could not even check to make sure that the app added total hours worked. Yes, your app caused me to not get paid for a while. For 250 a month seems pretty overrated and over priced when it fails.
Reviews for Housecall Pro: Field Service
← Back to Housecall Pro: Field ServiceThe app was working great till it wasn't. Customer service is a nightmare to work with. So many unannounced changes. Useful services have been removed and are either no longer available, or available for an upcharge fee. Not a very ethical company to do business with. This app was very useful in the beginning to grow my company, now I'm not so sure anymore.
This company sucks. We tried them out a couple years ago, but their customer service was awful when things weren't running smoothly so we switched to something else. Now I get a call every month from them trying to sign me back up, no matter how many times I say I'm uninterested, I'll never use their company again, and to please remove me from their call list. Anyway, the software looks flashy, but good luck getting a hold of anyone if something goes wrong.
Way too many glitches, not enough mobile/on the go options. Would be better if the program functioned the same on mobile devices as it does on a laptop. For plumbing service, our technicians are on the go. They can't carry a laptop around with them. I would give 5 stars if the program was more accessible on mobile devices and if the glitches were fixed. As the owner and dispatch, I dislike the dispatch options. I need to assign jobs to my technicians without assigning a time of arrival, etc.
Good app, helps me stay on track and easily update books and send invoices from the road. There are however alot of features that should be stock with this app but the company misses the mark with alot of things. The proposal tool is however the most useless pay feature, flat rate should be sent to the customer as a lump job, not each line item price showing. This is a no brainer, have requested to change, hasn't been changed.
Not bad, not great. They are missing many important and standard features…. Like automatic late fees. Why? Why is this missing? Can’t change customer if you made a mistake and later caught it. It’s not mind blowing and service is missing, and often times rude when you need help. Not impressed, but for they know they have you at their Merced because there are not a lot of options so why bother offering us customers a great product
The app is only useful for clocking in and out. I can't do much outside of that. I can track my time on each job, message clients and create jobs etc but it's limited. What I do on the laptop is much better. I don't like the time clock not notifying me if I'm still clocked in. Job descriptions vary from laptop to phone so I'll have to edit and add regularly service descriptions instead of them being saved. Paystubs are not available. There is so much more. Can someone reach out to me, please?
Honestly I really liked the app, but right after I did my demo and decided to move forward with them a day later after having my first invoice paid I get a message saying I'm no longer eligible to accept credit card payments. I reached out over their chat feature and even the phone and they provided no answer besides "our risk profiles are proprietary and we can't provide you with a reason, you're profile just isn't eligible" Dont recommend if you want to have everything in one place
It's ok. It works as a basic app for what it claims to do, but the employee experience feels very isolated, and i find myself asking "why cant i do this?" quite often. Its a calendar with a hint of digital strategy that may fulfill many of my employer's desires, but not many of mine. My biggest gripe is the load time for the schedule. It's inconsistent and lengthy on most devices I've tried.
Been waiting weeks for them to "fix" the app. They had decided to change app to sending invoices via text instead of email as it has been. Absolute disaster. And then they made it with no options to choose email over text. I sure hope they are getting customer input on their "Ideas" So after a few weeks they now say they fixed it and google play has to approve and launch it. What a crock!! They didn't go through google play when they arbitrarily changed it to text invoicing!!!.
Attempting to create two existing customers, which were projects in progress. Selecting "reoccurring" on the scheduler created a irreversible series of issues. Had to delete the job, the invoice, all payments but then had to restore them in order to create a template, but cant create a template because one of the line items was not from the price book, but after jumping through hoops for hours the invoice cannot be created because the deleted invoice used that number. It's full of bugs!
I transitioned to this software from SmartServ. I am very pleased it's priced to scale and no contract. Customer service is easy to connect with for training and issues--but most of our issues are training and lack of confidence by my technicians on how to do what they want (they are not tech savvy). I wish I could dismiss the chat bubble as it gets in the way. As an administrator, I find the software easy to use on desktop or in the field (app).
Relatively smooth app, lots of good features I'm still figuring out. using it for a year, one thing I feel would be massive improvement would be the ability to create/edit inventory items on mobile without creating a work order. Also being able add pics to items from mobile since using pic from phone is easier than loading to pc the web. As I'm usually on the field, I don't have an office or desk and only use the mobile app, so being able to do this all in the field would be a massive help.
If you are connected to wifi is the only time this app works well and even then the likelihood of your photos uploading is slim, as a tech that uses this app day in and day out I'm struggling to find a reason to stick with this program. Fix your app already, there are a mile of reviews about the same sort of thing and it has not been addressed in a very long time. We need the photos to upload everytime and the app to work even if I don't have full bars...
We purchased this program after shopping around for months, looking for what we thought was the perfect program. The sales pitch promised amazing things, but after weeks of trying to set it up and get it to perform as described, we discovered we were misled from the beginning. It also keeps trying to add additional charges to our subscription; we only wanted the basic package, but it keeps stealthily adding charges. Steer clear of this app. It is a scam.
It's stable and fast, which is great. But the interface is too basic and lacks customization. Job numbers aren’t shown in the job list, only client names. There's no way to highlight or bookmark clients. Call recordings don’t play properly. Zelle and Venmo should be separate payment options with QR code display. Also, a feature to send clients a link to leave reviews on Google or other platforms would be useful.
The worst customer service ever. More than 3 hours and counting. Passed to 3 different people. All ask the same thing. I'm told each time that they are helping other pro members, and they will check in on our conversation frequently to ensure that my needs and questions are answered. The last time, I waited 30 minutes for them to check back. I would not refer them to anyone. Forbid you have a tech issue. You might have to close business to get it fixed. At least, take the day off and wait.
Customer service is OK at best. Once a real issue comes up, you get ping ponged around. I was ghosted after a payment issue. They hounded me with phone calls to check in, but were nowhere after the fact. They don't care. The staff that can "help" are only available on the chat bubble vs phone. I don't have time to sit on my phone all day! Only one payment processor is integrated which limits flexibility. So much for the all-in-one solution.
They constantly change the platform and it's never for the good. Connection issues are the worse when you are in the field especially in front of a customer and the app doesn't load. The final straw was when they were trying to sell me additional features and I declined. Their salesman repeatedly called me several times, back to back to back including sending unprofessional emails and that was it. I complained to them and said I was canceling due to their salesman and they didn't care. Adios!
Excellent Product. I use Housecall Pro daily for estimating and invoicing. It's super convenient to build an estimate while on site. once the estimate is built, you can send it directly to the customer's email, and then go over it while sitting there with them. Then once it's sold, a couple of buttons is all it takes to get the estimate turned to an invoice, collect a deposit, and send the customer everything you need to, before you even leave the customer's house. There is paperwork for later.