Reviews for Housecall Pro: Field Service

It used to keep track of the many hours worked each week now you get the total worked each day. The app is more annoying for not keeping a running total for the week. This last update caused people working last night of pay period not keep the hours after midnight kept on the next […]

The app was working great till it wasn’t. Customer service is a nightmare to work with. So many unannounced changes. Useful services have been removed and are either no longer available, or available for an upcharge fee. Not a very ethical company to do business with. This app was very useful in the beginning to […]

This company sucks. We tried them out a couple years ago, but their customer service was awful when things weren’t running smoothly so we switched to something else. Now I get a call every month from them trying to sign me back up, no matter how many times I say I’m uninterested, I’ll never use […]

Way too many glitches, not enough mobile/on the go options. Would be better if the program functioned the same on mobile devices as it does on a laptop. For plumbing service, our technicians are on the go. They can’t carry a laptop around with them. I would give 5 stars if the program was more […]

Good app, helps me stay on track and easily update books and send invoices from the road. There are however alot of features that should be stock with this app but the company misses the mark with alot of things. The proposal tool is however the most useless pay feature, flat rate should be sent […]

Not bad, not great. They are missing many important and standard features…. Like automatic late fees. Why? Why is this missing? Can’t change customer if you made a mistake and later caught it. It’s not mind blowing and service is missing, and often times rude when you need help. Not impressed, but for they know […]

The app is only useful for clocking in and out. I can’t do much outside of that. I can track my time on each job, message clients and create jobs etc but it’s limited. What I do on the laptop is much better. I don’t like the time clock not notifying me if I’m still […]

Honestly I really liked the app, but right after I did my demo and decided to move forward with them a day later after having my first invoice paid I get a message saying I’m no longer eligible to accept credit card payments. I reached out over their chat feature and even the phone and […]

It’s ok. It works as a basic app for what it claims to do, but the employee experience feels very isolated, and i find myself asking “why cant i do this?” quite often. Its a calendar with a hint of digital strategy that may fulfill many of my employer’s desires, but not many of mine. […]

Been waiting weeks for them to “fix” the app. They had decided to change app to sending invoices via text instead of email as it has been. Absolute disaster. And then they made it with no options to choose email over text. I sure hope they are getting customer input on their “Ideas” So after […]

Attempting to create two existing customers, which were projects in progress. Selecting “reoccurring” on the scheduler created a irreversible series of issues. Had to delete the job, the invoice, all payments but then had to restore them in order to create a template, but cant create a template because one of the line items was […]

I transitioned to this software from SmartServ. I am very pleased it’s priced to scale and no contract. Customer service is easy to connect with for training and issues–but most of our issues are training and lack of confidence by my technicians on how to do what they want (they are not tech savvy). I […]

Relatively smooth app, lots of good features I’m still figuring out. using it for a year, one thing I feel would be massive improvement would be the ability to create/edit inventory items on mobile without creating a work order. Also being able add pics to items from mobile since using pic from phone is easier […]

If you are connected to wifi is the only time this app works well and even then the likelihood of your photos uploading is slim, as a tech that uses this app day in and day out I’m struggling to find a reason to stick with this program. Fix your app already, there are a […]

We purchased this program after shopping around for months, looking for what we thought was the perfect program. The sales pitch promised amazing things, but after weeks of trying to set it up and get it to perform as described, we discovered we were misled from the beginning. It also keeps trying to add additional […]

It’s stable and fast, which is great. But the interface is too basic and lacks customization. Job numbers aren’t shown in the job list, only client names. There’s no way to highlight or bookmark clients. Call recordings don’t play properly. Zelle and Venmo should be separate payment options with QR code display. Also, a feature […]

The worst customer service ever. More than 3 hours and counting. Passed to 3 different people. All ask the same thing. I’m told each time that they are helping other pro members, and they will check in on our conversation frequently to ensure that my needs and questions are answered. The last time, I waited […]

Customer service is OK at best. Once a real issue comes up, you get ping ponged around. I was ghosted after a payment issue. They hounded me with phone calls to check in, but were nowhere after the fact. They don’t care. The staff that can “help” are only available on the chat bubble vs […]

They constantly change the platform and it’s never for the good. Connection issues are the worse when you are in the field especially in front of a customer and the app doesn’t load. The final straw was when they were trying to sell me additional features and I declined. Their salesman repeatedly called me several […]

Excellent Product. I use Housecall Pro daily for estimating and invoicing. It’s super convenient to build an estimate while on site. once the estimate is built, you can send it directly to the customer’s email, and then go over it while sitting there with them. Then once it’s sold, a couple of buttons is all […]