Huntington has really let me down. I was able to set it up to samsung pay, I was able to link it to my Doordash account, but it when it comes time to automatically deposit into my account, it bounces back. I can't sign in. I even did forget username. I called the 1800 number and the system looked up my phone number and it's as if I don't even exist! I've signed in on my app just a couple days ago! And now I can't! If your system is experiencing problems, then let your customers know asap!
A Google user
What happened??? It keeps giving me an error message about not connected to the internet, when I am. Finally get logged in says it doesn't recognize my device and phone is unregistered. Even though it is registered according to the website. I need the app to work, so I can make deposits, I no longer live near a banking location. Worked fine until latest update!!!
Alex Crowley
This is the worst mobile/online banking experience I've ever had. I can't make principal only payments on loans, there's a bug that's been going on for more than 2 months after you click "make a payment", it says "One or more fees must be selected and have an amount greater than 0" and there's nowhere for you to specify the amount. I have to call into the PCL department or visit the bank to apply payments. All future mortgages and loans I will take to a bank that has competent online banking
Jody T
Mobile app really sucks if you have any type of issues. You can't speak to anybody in real time unless you want to wait on hold for up to two hours. They know they have an issue with sending verification codes but no idea when that problem will be resolved. So if you plan on getting a new phone, good luck with getting that new device verification code. I'm about to change banks if this problem isn't resolved quickly. The automated response to every bad review is annoying as well.
Nathaniel Fox
It's been 2 years since I wrote a review and voiced my concerns. Obviously they were never addressed. The security systems will strong arm you from your own account. They don't make it easy even to simply login, and the system will be slow, never send you the required verification email, or simply lock your account just because. Unacceptable, especially if you are traveling abroad and need to use your card, just for it to be locked. Be warned:you CANNOT unlock your card without visiting a branch
Ronnie Lehman
Initially, I gave this bank a horrible review. I was convinced that they were scamming people and stealing money from my account or at least messing up and causing duplicate charges or something. After my review, i was contacted by the bank, and everything was explained to me, and they even refunded one of the fees. Im still upset they took my overdraft coverage away, though I always paid it back within their 24-hour grace period. I do love the mobile app, a main reason i have decided to stay.
Drea B
Don't know what happened but it hasn't let me login for a few days. Like many others, says there is a connection issue and to check internet access. Extremely frustrating. It had been working just fine last week. Fix this, or many people will be tempted to close their Huntington accounts. The app is supposed to be helpful, definitely sucks now 😒
Wes Harmon
Spend analysis tool does not work. I physically added up all actual posted and pending monthly transactions, and the numbers did not match the tool. After looking through the transactions from the spend analysis tool, some were listed multiple times, including a pending one I currently have. This resulted in the tool showing I've spent several hundred dollars more than I actually have this month. I have not used other features. Based on this one, I don't want to.
Christine Richardson
I work with multiple financial institutions, and this app is by far the worst of all. I constantly tells me my biometric unlock is a "bad password" and often will not even open. Crashes all the time. This is my third phone using this app and it's the same with all three devices. Also, not necessary app related, but all three of my other banks can initiate a real time transfer, Huntington is still 3-5 business days and charges fees for everything. Get with the times.
Lucas Haskins
They've taken away the ability to view history and pause/manage cards. This app isn't any good for anything other than viewing your balance. Used to be handy. Not anymore. Feels like they're trying to force you to cone in to the branch location and listen to their sales pitch about their credit card. Not sure how much longer we will be banking here.
