2023 Palisade Digital Key Doesn't Work. This app apparently does not work with 2023. vehicles that use Digital Key 2.0. Hyundai needs to update the app. Very frustrating! Then Hyundai replies with a response that I don't need the Digital Key App and that all I need to do is click on the Digital Key in the Myhyundai app. But when you click on that it simply tells you to download the Digital Key app. Brilliant! They don't even check to make sure that their suggested fixes work.
A Google user
I was really excited about this piece of tech included with a great car. The tech was a big selling point for me over the competition and I was told as long as I have an android phone, it's compatible. Well, that's not true. I have a One Plus 7 Pro and it's compatible with the One Plus 6, the previous model?? I'm only hoping the developers are adding more phones using Android...
Jeff
The app takes way too long to open which is frustrating especially when it's raining. The remote start feature has never worked. An error message pops up but you can't read the whole thing. It says something about 4 seconds. I see there is a park feature on the digital key now for my 2024 tucsan but that also doesn't work because it says you need to use remote start first which don't work. I like the idea of not having to carry a smart fab, but this app is very clunky.
Kelly M
Kinda useless app. Took forever to get the car to recognize phone. Final got it synced then only works every once in a while. Blinks tap phone again. After 3 or 4 tries it finally unlocks the door. Get inside place it on the wireless charging mat as instructed but car wouldn't start keeps telling me to place it on the mat. Luckily I've only tried it from my house as I would hate to be stuck somewhere with this thing just deciding not to work. Not that hard to carry a key.
John Paull
It just doesn't work. To be fair my phone's not on the list of compatible phones according to the website. But it is an s22 ultra, a phone made by the largest Korean phone manufacturer, this is the largest Korean car manufacturer, come on you can get this done. Either complains that I need a subscription or that my network connection is unstable, which is bollocks. Fix this. Added a star, seems to work sometimes. Not what you are looking for in a key. If it stays stable maybe another star.
Ray D
WORTHLESS....I have been trying to get this app to work since December 6, 2023. I've had numerous phone calls with support and emails over the last 2 months. I've had to repeat my issue and send duplicate screen shots of the problem. As of today 3/1/24 the app still does not work. Issues include, the cell phone number does not match the one on my account, it does and has. Another is when starting the app it tells me that it won't work on my S23 Ultra. GARBAGE.
A Google user
Nice feature and works perfectly with my pixel 3xl Some minor complaints is that the car sometimes doesn't recognize my phone when I put it next to the door handle to lock or unlock. Sometimes I'll have to attempt more than once. The other glaring omission from the app is that it doesn't support remote parking feature as the key fob does. That completely defeats the purpose of having a digital key if all the features from the key fob is not present on the app.
Ken Louie
Works pretty well. The only major flaw is that Digital Key will NOT work if my phone doesn't have a data signal. The digital key does use NFC and Bluetooth which is available without cell service, but the app will refuse to work without cell service. If I take out my sim card, I get an error message "Digital Key is unavailable due to poor network signal". This essentially makes it useless if I park in a parking garage or go outdoors with no service.
Mohammad Haque
App works well, but having a weird issue with the digital key disappearing after I used it to unlock and start the car. Not sure if I have to restart the app or pair the key again. Sometimes car doesn't detect the key either when placed into wireless charging pad, did that three times in a month so I don't know. I hope this gets fixed
Mondo (Mondo734)
Doesn't work at all. I have tried setting up the digital key several times to no avail. I follow the instructions but have had several errors. First, it says your phone number is not found to update in the web portal. I checked my number is listed correctly there. I click ok and the homepage is blank my 2022 Tuscon Limited doesn't show up. There also isn't a place "+" anywhere to add my car. Also receive the "working in online mode" error. The in car setup doesn't work either, it won't save.
