App version 2.8.0: Connecting to Igloohome Smart Keybox 3 with latest firmware is not possible as guest but works fine as host. This means sharing bluetooth keys is not an option. I have tested this on multiple Android devices with same result. Support has been informed about it as well. Update from support: This is expected behaviour from a jailbroken device.
Bought Igloo since 2016 n have been working fine with the old app. Once the new app is updated, the new app is not able to sync via Bluetooth, means not even to proceed the next step to identify. Why do not allow the old app version (able to detect power level etc) to remain for old customers until the physical door lock is beyond repair. Furthermore, customer service not able to locate my records email when need help. :-(
Works for me! The only thing that I would suggest is that the new access key screen be made more intuitive. I created a new permanent pin awhile back. Even now it says "sync to update status". I thought every time I unlocked with the app, it automatically synced access? It's a bit confusing.
The Deadbolt 2S was an easy install for a DIY person - I already had a deadbolt and this fit without any mods to the the door, except having to drill one small hole and Igloohome included the bit! I like that it uses Bluetooth app on your phone and not the less secure WiFi. You can unlock it with the keypad code that you set (and you can setup temp ones for workers, etc. The app on your phone has the history), the free app on your phone is a easy download/install. From my phone I can unlock it from about 25-30' and you get physical keys. Another cool feature is that from the inside, you can engage the deadbolt and then by pushing a button, disable the outside keypad. My regards and thanks to Fred S. of their support team for helping with a minor issue I had. Great product and customer support!
What the heck is going on with this app!? Been working smooth as glass for years now and all of a sudden the app keeps on crashing. Why isn't this issue fixed already??? Very unhappy as we need reley on this app to remotely setup a lock code for our guests. ** UPDATE ** With some prompt online assistance from Clyde, I was instructed to uninstall then reinstall my app. Logged in, and all issues were magically resolved! As account stores the info and not the app, no settings or history was lost.
The functionality is marred with bugs which tender this product nearly useless if you're integrated with Airbnb. Even after numerous attempts to notify them, they continue to ignore the improvements needed. And I have a lot of units, so this is a very costly mistake I don't make again. Don't buy.
The app is easy to use, clean, intuitive and very useful. I have two devices, the padlock and the lockbox. These and anynother igloohome devices are managed through the one app, so it makes managing different devices in different properties extremely convenient. The devices, however, are sturdier and more secure than others I have used. But what convinced me to write a review (hardly ever do it) and to privide a 5-star one is the company's tech support, which is absolutely amazing.
Own Lockbox 3, app keeps on asking for a update but error keeps showing and won't connect. Lost my Bluetooth connection capabilities -Update 2/9/21 I reached out via email. This time around they gave me a solution they had to erase my lock from my account and I had to do a hard reset, after that everything is back to normal. 3 stars for customer service not coming up with this solution before hand
Try to support local industry as much as possible but this doesn't make the cut. Had changed 2 locks in 2+ years. Worked fine initially but broke down recently. Contacted support and after diagnosing problem, was told my model is obsolete and no spares is available. Was told my only option is to purchase a "new, improved" model. Guess it's better to change to a more established and reliable make.
Ap is a problem. Does not work about 50% of the time. Recycle power to phone no improvement. Deleted Ap and reinstalled and it works for a while. Don't really care about the Ap, but you need it to set up the lock and change the default combination. Igloo tech support was not much help they wanted me to delete my device within the Ap and that didn't work either.
