Reviews for Index: Business Phone Number

Love this application, been a Sideline user for a while. Moved it here, much more features available to use. Helping to grow my small business with car repair. Appointments are the best! Thank you!

Used to have sideline as my business phone. I have been in business since 2016. This company decided to make a new app and get rid of team calling. So I got this app and it sucks. You need to sign up for some third-party to use text etc. Then wait a couple weeks just to be denied lol. I've probably been in business longer than this third party company. Will be using different company for my business phone after the holidays. Plus, they are expensive now at 25 a month, which is ridiculous.

Bad experience was, "blocked" for no reason at all read the terms and conditions and there was nothing... The final straw was when the number started to respond to my customers with, "STOP" have screen shots from multiple customers so avoid this app at all cost and don't depend you business on an app that just bans you with no warnings no nothing

Amazing app and a major improvement over Sideline which I was previously using. The new features are super helpful and seem to work great so far. Your customer service support is always exceptional. I highly recommend this to any small business needing a 2nd phone number with business features added as a bonus.

Longtime Sideline user and recently upgraded to Index. The additional features are great and save a lot of time. Love having a separate business contact list as well. Support was fast and helpful getting us going when changing over. Thanks for the great app!

This app is not working properly and has never worked properly. Index blocked my IP without ever notifying me and for several months and billed me while I never got calls. This problem is on their end and their customer support sucks. How can you bill customers when your app is not working and the phone number doesnt work? This business needs to get shut down. I emailed support multiple times for a credit. I am cancelling this service asap.

It's a very nice application to run a small business. It is helping me to keep all my clients in one place. I love the pop-up window where I can add notes. I hope there will be an option to sign up for my PayPal account instead of links. Thank you!

Cool app, I've a been a sideline user till migrate to the index. Much more features, pretty stable environment, friendly interface. Want to have the option to include my PayPal directly, not just links sharing.

Best call/texting app out here. I get that it’s good for marketing. When I change device, I just downloaded the app and it pulls up my information. Index very easy to use and have friendly interface, solid as rock dependability.

Very friendly and powerful application. It is instrumental as a tool to keep your business up and running. It would be great to have an option to add/share contacts as QR codes. As an example - create a QR code, scan it, and the entire contact information has been added to your client book.

Edit* I am returning to say that the team handled my issues and so far the app is working properly again. However, I now have trust issues whether or not I will lose out on future business opportunities again. I loved this app and the peace of mind it gave me, But, I am now losing business because my customers can not reach me, nor can I call out. Whatever changes have been made over the last few months has destroyed this app and rendered it useless. Was a 5star app prior to these issues.

Twice now had my outgoing and incoming text messages not working with my recruits. As not all of them reply, each time it took a few days to realize the problem. Support takes a couple days to resolve the issue and is not good at updating without having to ask and reopen tickets. This is costing my business majorly and will more than likely be switching to a different app.

Perfect app until yesterday. I went to click on the app to make a few business calls and it automatically signed me out. Been trying to get back in every since to avail. Keeps telling there has been some type of error please try again later. Emailed with no progress tried calling but no one has been available. Someone please help I'm missing out on bookings

I am using this app for a side gig. This is exactly what I need. Tools are easy to use, unlike some other apps with more advanced tools than my needs and more expensive than I'm willing to pay. Please consider adding a scheduling feature.

It's very quick getting a new number, sending and receiving messages. You can switch numbers if you want to. Works well, no ads when you purchased a subscription. This is really handy for small businesses.

I have had this service for years. I wish I could keep it but I will have to switch to another provider because index stopped offering call forwarding. I need to be able to forward calls to other numbers when I am unavailable and for some reason index stopped offering this service that they offered for years. Will be switching this week.

I don't understand why they had to create an entirely new app just to add 3 extra features. App keeps freezing and glitching whenever I try to leave a page, you can't copy your phone number without a link attached now, and so much more I don't have the character limit to elaborate. Should've just kept Sideline.

This app could be great. Unfortunately, three days after porting in my business number, I still can't send or receive texts. I'm missing texts from potential clients, current clients and past clients. I've reached out to customer support every day. The problem isn't being solved. It's unacceptable to not be able to get the most basic service right Update: Customer service was very responsive. They communicated with me while tech support worked on the problem. After five days, everything works

I have more spam calls then anything else. I don't think my block list can take anymore numbers. I don't receive all my text messages nor can I send messages. I came from sideline. Their service was not that good, but they were not as expensive. For this price and problems can go to straight talk or cricket and have another phone. I like the convenience of not having another phone to carry around, but I need a fully functional app.

I am suddenly unable to send or receive texts or calls at all. My account is not locked, I have not been banned or anything, yet the app is useless. Support takes 12+ hours to respond, with instructions that did not fix the issue. I spent more time using Index than all of my other apps combined, and now none of my 1000+ customers can contact me, and they probably don't even realize it. Still waiting for support, but will probably switch apps tomorrow. Cannot risk this happening again.