Dear InDrive Team, I’ve noticed that the fare shown in the app is often too low compared to the actual route we travel. It seems the fare is calculated using a straight-line distance, not the real road distance. Because of this, drivers are underpaid, especially in places like Nepal where roads are not straight. Please fix this by using actual route distance or GPS-based fare calculation. This change will help both drivers and InDrive. Thank you, [Your Name]
Arvind Sharma
Putting it mildly, this app needs urgent improvement. It shows the car as arrived even when it's still far away from the pickup point. Then it cheekily starts a 5 min countdown with a warning not to delay as it will effect the customers rating !! The navigation provided to drivers also needs looking into. Without fail, all the drivers struggled to reach the pickup point in Thamel's narrow lanes.
Surya S
Not really worth mote than 2 stars. The app presumes that the rider will have to increase the fare. The drivers having this app are also hiking the price at their will.much above the base price.it seems drivers are made aware of the destinations ,due to which many of them do not show interest. Too long to get a driver even if you hike the base price. These are actual problems faced.
Meowww
I feel like this app is only for foreigners or ppl with a higher exchange rate cuz this is NOT cheap at all. sometimes the drivers even bid a higher num than what's given, if you're car-less and rely on e-hailing, def don't recommend this. so expensive and not everyone can afford it. drivers won't accept yr offer under rm20..
Md. Zahid Hasan
Very unreliable app. Drivers don't accept the request; most of the time you have to offer by increasing the fare. Drivers don't come quickly, seems they wait for other passengers for a better price. Compared to the distance it will ask for more fare. If you're a tourist, it's better to hire a vehicle for your own driving.
PRETTY SHA
Extremely unreliable service! When I needed a cab urgently during an emergency, there were no cars available at all. To make it worse, it feels like they purposely avoid the cheaper fares. every time when I try to book the lowest option, "no drivers found." This is unacceptable for a service people depend on in critical moments. Definitely not trustworthy.
Troy Kump
Almost every time I booked a ride the driver would not arrive at the correct destination. It showed correctly on the map yet the driver would arrive somewhere else and then message me asking me where I was. it was quite frustrating and I had to cancel several rides.
NigFo Effect
hate the fact that when you get a request, the app jams up and takes you to the top up page. and if you don't have cash in the bank account, you need to waste patrol to fine a shop that sells 1voucher(the only voucher that works), and while you won't be allowed to accept requests. 👎👎👎👎
Ayush Bhattarai
Had a terrible experience with a rider who was extremely rude and tried to score more money out of me when the agreed amount was something else. What's more is that indrive doesn't even have a customer complaint phone number. I had to lodge the complaint through writing, to which they replied "action will be taken". No feedback after. This shows a that there's no culture of accountability and professionalism within the company. For your safety and peace of mind, please do not download this app.
Sagar Verma
Had a terrible experience with The rider he is rude and he kept forcing me to pay extra fare throughout the trip. When the trip ended, the fare wasn't showing on my phone due to network issues, and he lied and charged me extra money. You should take legal action against him because you're defrauding someone. Stop allowing such drivers on your app.such a worst experience ❌❌
