Reviews for InnoCaption Live Call Captions

It's nice, WHEN it works. I keep my cell phone on vibrate because I work in a call center. If I forward my calls to the app, my phone RINGS. Contacted customer support, and the response was it's a glitch in the update and won't be fixed till the NEXT update. Crashes every time I try to check voicemail. Clearing cache, reboot and reactivate the app doesn't always work. Bluetooth doesn't always connect, and sometimes the other person can't hear me. I'm HOH and had high hopes for this. S21 ultra 5g

The app will not stay logged in, as soon as you close your phone, it closes the app as well. The result in doing that is you miss phone calls and messages as well that seems to be a problem for me and maybe something that needs to be looked at and fixed other than that call clarity is awesome if you're connected to a Wi-Fi not so well on just your mobile data.

(Update) I still like the app but sometimes it is really hard. It only rings once, then losing the call sometimes losing my call while talking. I really like the app I just have have some issues. (Update 2) I am so frustrated, when I lose internet or my data is slow, I lose my call or don't hear all of a conversation because they thought I was still there. I love this app but I am having more frustrating moments and it is making me want to delete the app

Edit: I was able to complete registration on the website, but to finish registering, it required me to state that I have hearing loss, which I do not have. Very frustrating, I will find another service. Just downloaded this app and can't get past the registration process. I get the text verification code, but when I try to enter it in the app, the input field switches back to accept a telephone number again instead of the verification code. If I can't even register, this us useless.

Good app. Messages tend to lag. Person would finish talking before all the words are there. Now here's a real problem: whenever I'm done using it, sounds for other things on my phone like ringtones and alarm would stop working. When I try to test any sounds after a phone call on innocaption (because an alarm alert doesn't go off sounding like it's supposed to), it says "unable to play during call" even though the phone call have already been disconnected for a while.

the application does transcribe as advertised. there is a delay. however, the installation of the app played Havoc with my hearing aids. I have phonak hearing aids paired with the Bluetooth on my phone. they work perfectly. that is until I installed the captioning app. once I did, and I received a phone call, the Bluetooth disabled, and the audio automatically flipped between speaker, bluetooth, and handset. it made it impossible to use it

I used the interpreter once or twice, then went to the AI service as i was making calls with personal information on them. Ive only just started and its been very reliable. The tutorial on how to set up call forwarding was very helpful. My hearing loss was sudden and this helped me cope very well. I gave 4 stars instead of 5, as it has a hard time understanding people with heavy accents and through masks, and it sucks battery. Have a battery backup with you at all times!

When I would get inbound calls, I wasn't always able to answer calls, like the button to accept calls wasn't working. Or I would accept the calls, but my phone would continue to ring and vibrate. Also, couldn't use speaker phone anymore. On ANY app on my phone. Was told my voice was breaking up or sounded garbled. I had so many issues, I unfortunately had to delete the app. All the issues with inbound calls and speaker phone immediately stopped. Sad, cause the captioning was a life saver.

This was working relatively well before and I suggested to many people. As of now, I don't see missed calls in the call log, occasionally I cannot make calls, when receiving a call the sound on my phone lowers which requires a restart to get back to normal (super not cool for the hearing impaired), and there seems to be no point in saving favorites anymore because the settings will just go away. Seemed to be working great a couple months ago.

Setting up this app was one of the most convoluted and confusing processes I have ever been through. Once I had it working, it was a real disappointment to experience peoplenot hearing me. There was a long pause between when I spoke and the other person spoke. After I would disconnect a call, it would immediately dial 1000000000. Disconnecting Bluetooth was the only way I could get that to stop. This happened multiple times. I finally just uninstalled the app. Very frustrating.