Love the cookies! App works well in general; however, I have been unable to use coupon codes via the app. Both times I've tried to use a coupon code, it gave me an error so I had to switch to the website instead. Also, the "most recent order" section on the app shows the oldest instead (again, it is correct on the website).
Reviews for Insomnia Cookies
← Back to Insomnia CookiesOrder tracking doesn't work I placed an order earlier today, and it took me to the tracking page, but didn't show or give any indication of the order being ready. I checked again in 15 min and it was marked as delivered. I never got ANY notification or text. I provided my phone number and thought i would be notified so i could pick up my order. I've ordered online from here before, but this app is pure trash. Won't be reinstalling.
Overall this is not a bad app but there's a few things I would really like. One, I would like to be able to have a "home" location of some sort so I don't need to input my address in every order. Two, I would like app to integrate with Google Wallet so I can use that to pay for my stuff and also so I can add my Insomnia rewards info into the Wallet app.
The app sucks! It just does not work. If you drive to the store, sit in your vehicle a few feet, it still does not work. I have tried to use this app on two separate occasions and still no success, only could order from the website, not this pretty app. Surprisingly, I was able to ship from the app. When I log onto the app, it only recognized shipping not pickup and I never could do delivery because I reside too far. So I had to use the website to order.
Great cookies but an awful app. It cannot remember where you are, or automatically pick a restaurant either by location or past ordering. Even when you give them your precise location, you have to manually find your restaurant. Also, you need to give them your precise location for everything, even just looking at how many rewards points have been accumulated.
This app is horrible. I have not had any points added for my rewards in over a year and I've made 5 purchase through the app. One of my purchases doesn't even show up on my history even though it was done through the app. And then customer service is telling me the points are automatically added within 24 to 48 hours, but my point balance on the home screen never changes after I make a purchases. I just made a purchase Friday, it's been over 48 hours and my points are the same.SMH
The application is very linear, and it remembers information. I think everything about the application is amazing, but the cookie tracker should use a better GPS system. Also some options should be brought back such as alternative ice creams, and maybe more deals for application orders. The usability is great, but the tracker bugs out sometimes rather than showing a pin for where someone is.
This is an extremely low quality mobile application, one of the worst I have ever used. If you have to back out because the store is out of a cookie it will forget your payment information and you have to re-enter all of it. Server errors pop up randomly whenever you try to edit something, and the restaurant gets the orders without a name despite you providing it in the payment info.
Great Cookies, Terrible App. Placing an order for Pickup is clunky because the app keeps assuming you want the cookies delivered. As soon as you place the order, the confirmation page says that you've already picked up your cookies. The "Track Order" button does nothing. And the app doesn't always award you your points. The "My Order History" page shows that I've accrued 120 points, but the app has only awarded me 93 of those points. (Of course, you need at least 100 to get free cookies.)
I love insomnia. I love going to the store and chatting up the friendly people... But sometimes you just need warm cookies and milk delivered to your door. This app is super organized and makes it easy to order and keep track of rewards points, delivery tracking orders, and contact info if something is wrong. (And my store always has 100% customer service.)
Worth dealing with the shortcomings for the cheaper price. Though it's not much of a difference if you have premium passes on delivery apps. The app is just lacking refinement and has an unusual cart and checkout flow. I guess there is a way to track your order, or at least the delivery driver, but it isn't obvious in the app after placing an order. Instead the app just shows order history and receipts. The email you get provides a link that opens the tracker in app. Needlessly obfuscated
Most of the time they get my order right and i like the convenience of ordering cookies, but i receive the wrong cookies frequently, and most of the time my cookies have come cold which is strange since i do not live far from the store. So far i have ordered using rewards twice now, and have not received the cookie dough currently trying my third time. When they get it correct, i love the product, but service has brought my score down. This might be an issue with a single store, 3 stars for hope
I love Insomnia cookies. However, the newest version of the app is the absolute worst!!!! When I was trying to choose payment information it wouldn't let me choose one, it automatically chose both I had in the system. No matter what I tried it wouldn't let me choose just one. So I had to add another payment just to finish up my order. Ended up having to call the store, and they said they got an order, but no name was attached.
The cookies are so good. I wish the app actually worked effectively so I could order some, since they won't even take orders offline. I can't scroll for many of the screens in the app, especially the ones where I indicate my cookie order (I think this started especially when they added a line to indicate if you want them individually packaged). I hope you realize you are losing so many sales because people can't even scroll down to select what cookies they want to order.
Love the cookies, but the app is a bit buggy. I tried to go to the customer service option and it doesn't work. Same with the customer service option in the emails, it'll just load the main screen. I wanted to order a happy birthday cookie, but the only options were with no image or with the "I just love ya" option. None of the other cookie cakes have any other options like the happy birthday one pictured. Theres several other issues with the app, like other reviews describe.
It is a decent app and I get cookies often. It has a few issues that are annoying. The biggest one for me is that I have to log back in every once in a while because the app logs me out. The cookie tracker also frequently pops up with an error message. Edit: the app will not let me use my gift card. A "gift card not found" message pops up. I checked the balance and it still has money on it. Not sure what the problem is.
Let me just start with the cookies being amazing! The app and website are full of bugs and always slow. Want to edit your box of cookies that's a promo? Think again because it can't update it without thinking you're adding a second box. Have fun deleting it and waiting for it to catch up so you can start over. There are plenty of other issues with the app and site. Don't get me wrong, I'm a regular, but your company should either invest more into these or hire someone else to fix it.
They're alright for cookies. Some of their seasonal stuff is super good but they're chocolate chip cookies are not good! That's the classic man! Their ice cream is over priced as well. Wish they had some better deluxe other than the Reese's, but even with those, they've started reducing the amount of toppings on.
First off, the cookies are great! The low score is for the app specifically. The app and site mostly functions fine, but the Loyalty rewards are poorly designed. it seems that you are unable to accrue rewards if you pay ahead online because they don't automatically accrue to the account. you have to have it manually scanned in store BEFORE you pay.
The cookies are really good. But this review is for the app itself. Was told it was better to order this way so we tried, this app is the worst. Took a bit to sign up but trying to add the referral code was the worst and finally gave up after 20 minutes. Then when you went to validate account it kept giving a error message. Hole process took over 30 min. Now we missed out on the exta rewards.