Too many steps to find the specific parking garage you want and the times that you want. I park at the same garage everyday and the app makes it difficult and is prone to mistakes. Canceling and editing appointments are also not easy. Support takes a long time to respond.
I paid for my reservation in advance. When I tried to leave the gate would not open and the scanner said I owed twice the amount the app said I would be charged. The attendant didn't know anything about the app and I had to pay. I am going to have to check my credit card to see if I have been charged twice. Would never use this again
Omg. What a horrible app. App just decides to stop working in the middle. Shows me the wrong address upon searching. I ended up walking 9 blocks because app showed me the wrong address and I picked up a nearby parking spot of the search results. Very buggy and very slow. Needs some heavy work.
I want to give this app zero star. I use to like this app very convenient but lately the app is acting up and now i can't change my payment information to a new credit card which the one on file i will have to cancel soon. I have uninstalled and reinstalled the app, log out and log back in but nothing works. Can someone help me? Updates: A customer service representative replied via email (which didn't help or answered my question correctly) and she had to call me but still wasn't able to help.
I've loaded the app and I buy my parking space twice already, and the app just spins like its thinking and doesn't display my ticket. I uninstalled and reinstalled it several times and it still doesn't work. I end up having to print the paper out. I have an Android, but I wish they fix the bug in it.
App always shuts down, takes forever to load, home screen has never fully loaded, and cannot process my express pass request. I have to open my reservation pass from the receipts tab before I leave home so it'll load before I get to the deck I park in for work. This app would be ideal if it functioned well. Its constantly infuriating but I have to use it daily so it's a necessary evil. Please fix!!!
I love this app it is very convenient, helps you find a near by garage and you don't have to worry about losing your ticket and having to pay at the kiosk and now it has a save your spot option, very nice, i wonder if they let you take a picture of where you parked so that you can remember where you left your car or share it with friends and family if you need them to pickup your car for you.
I used iparkit for a number over events though when a show went 15 minutes long, I was forced to pay an additional $12 to exit the garage. In speaking with a representative, she mentions there is a buffer time built in...not my experience. There are lots of parking options and I will not be using this one any longer.
Finding parking versus trying to create a reservation is down right confusing and inconsistent. Using find parking, the addresses flashes constantly across and if you catch an address in time, it doesn't do anything. Instead, use find parking (usually requires a reboot of phone (a pixel 3) to make this work). When it works, it's fine. It's also silly that if you set the start date and time that the end time don't update to the that day or hour equal to or greater than the start. Bad UI.
App wouldn't work for reservation of more than 48 hr. But no error messages, so had to binary search to find this threshold. Tried to extend the reservation before & after I parked. Never worked, but eventually the button for modifying a res ACTUALLY disappeared from the app. Tried to make a 2nd res for the extra time, but that didn't work. Eventually, i had to wait for the res to expire, then walk through the vehicle entrance, pretending that I was a vehicle coming in with no reservation.
