Reviews for Jack’s

App seems to run smoothly, but it's incredibly unintuitive and a real slog to actually use. First I had to log in twice and select my restaurant twice. I was browsing the menu, selected a category, didn't see anything in it I was interested in, so I used my phones back button to go back one screen (to the main menu screen) as seems to be standard function for Android apps, but it took me all the way back to login. Using an app shouldn't take more time and trouble than ordering in person.

This app continues to place my online orders at the same store even when I change the order location to a different store it still submits the order to that one location. And since there is absolutely NO option to cancel orders after they are placed and the stores can't issue a refund I end up paying for orders that I can not pick up.. multiple times now I have wasted money on food that my family did not get to enjoy..

i'd probably eat at jack's way more if the app actually allowed me to edit things like condiments. i have food sensitivities, i can't get everything "as is", and it's a huge oversight that i can't edit the way i need to, and instead have to physically go in or through the drivethru to order when literally every other food app on the planet lets me customize as i need. it's very disappointing.

The app works okay, but you can't pull nutrient information. It just goes nowhere. But the biggest issue is they want a one hour lead time and your food is stone cold when you get it. Why does it take an hour to make a burger and fries? McDonald's has it figured out. Taco bell has it figured out. Wendy's, burger king. They all make it when you get there. I'll be Uninstalling the app because if I'm not using it to order, what's the point?

Ordering fails at checkout. Signed up for new rewards account. Entered all my info. Go to checkout and app says my order fails because first name is required. My name is everywhere it should be. Logged out and back in, forced stop, nothing works. On top of this, the free fry or pie you get for signing up can't be added to the mobile order, completely defeating the purpose of the app

The new updated version is no good. I have a very difficult time getting the page to load to order food. And also y'all went way up on the amount of points used for rewards...not cool. Every time someone updates something it always seems to be worse. When will ppl learn to leave well enough alone. Also 5 stars for the old outdated version.

having problems with the app and staying logged in. on mobile android, if you switch to redeem or any of the other items at the bottom, it makes the app log you out. it also signs you out of the order screen sometimes. I ended up accidentally ordering my first time using the app yesterday without signing in as it ended up signing me out even though I had just signed in! Missing out on redeemable points, sadly. also entering my email, phone and name did not make the points get redeemed to me.

3 days ago this app was randomly uninstalled from my device. After reinstalling I have been unable to log back in. Even thought my password was correct, I attempted the "reset password" process several times in an attempt to gain access to my account, but I keep getting an "oops this phone is taken" error. I sent a support ticket via the website but have not heard back. I had over 1000 points available. Very frustrating.

Dog water App.Constant issues with accepting orders more often than not I get an error message telling me my order cannot be placed at this time. Please contact the store you ordered from They don't knowThey laugh at me when I call. Then if I am able to actually order food, I'll get a captcha that is always a fail. I delete the order, empty the cache, I restart the app, sign in, rinse repeat. Now it isn't taking payment or giving new rewards. I will update if it gets fixed.

WORST RESTAURANT APP EVER! It is slow and difficult. Can't redeem any deals with ordering in the app. Delivery through DoorDash is always an issue. I type in the correct address, but it sends it to another part of the county. I have to call the Dasher to make sure they know where to go. This issue can't be blamed on Google Maps, as I have verified the address on there. Also, who puts Captcha's on an app???? It always messes up and then I can't order before the cut off time. Terrible app!