This app constantly needs to be updated and is usually janky AF. Seems like every time I open it it needs an update. Sometimes it works fine but other times there's long loading screens and errors when I try to look at menu items (just now it kept giving me an error and reloading when I would click on the bites section of the menu). More often than not it's some degree of hassle.
Christopher Berthiaume
Charges a fee at checkout to use the app. Also incredibly slow. Takes forever to place an order. Between being charged extra for no reason and the slowness you're better off going to the store. It is faster and cheaper. Even more better is to go somewhere else where ylthey appreciate their customers instead of punishing them.
Andrea Razo
It's been horrible for over a month. I have been charged for a full drink when I was suppose to get 3 dollars off when. the promotion was on going late June. and today ive been on this app for over 30 min. trying to place an order and it's never ending loading. it won't update any changes and its freezes on that page. when I open the app. it stays on hello sunshine for 10min. without change. im sick of seeing those words now at this point nowing its going to stay locked on it.
Sylvia Middlestadt
I really want to love this app, but the payment portion always gives me issues a d it won't save gift cards. Then it won't allow you to apply the same card for later orders, even if you have a balance left. Then the app gives errors when changing to my card and I have to close the app and start again. I also wish I would let you select to remove or substitute honey for the waffle bowls. otherwise, if im ordering a bowl, its a little pointless to try to use the app.
Heather von Biela
This ia an extremely glitchy app. I have reinstalled it countless times over the years and it's never gotten better. I have issues choosing locations, seeing the menu, adding items to the cart, with payments - literally every and anything that could be dysfunctional has been. Today (like many other days) - I told my kids that I give up and we're getting boba instead.
Miyuki Kim
Initially I gave the app 1 star because it wasn't compatible with my old phone, then I got a new phone and the app has updated again. Verdict: still sucks. For some reason pressing the back button on my phone exits me from the app rather than go back a page, an issue I've never come across in any other app. Plus the ingredients description for the drinks are really weird and difficult to read. I don't want a poem about the drink flavor, just give me the ingredients in a list.
Marriah Ward
The app won't let me log in no matter how many times I change my password. When I use the website on my computer or phone, I can log in, but not on this app. edit: 9/18/25 the app is still NOT working. it logs me out every couple weeks and makes me reset my password numerous times. it states my password is incorrect when in fact it is not. this is frustrating that it is not being fixed.
AznXiaoHu
Update: My Favorites got wiped and there is no option to add items to the new Favorites system despite the app saying so. On top of that, there's a lot less items to order now, so even less incentive for me to order through the app. At this point, the app is just a digital rewards card for me. Original: Does not support oatmeal orders despite the app having it on the menu. Keeps demanding that you pick an additional topping, which would make you pay $0.50 more per oatmeal. Not cool.
Ryan L
The app is very mid or less right now. It is slow and there is a little lag when navigating in it. Also, I'm not a fan of how it FORCES you to find a nearby location before it lets you into the app. I just want to browse ahead of time and not necessarily select my location yet. Also, they don't make it easy to add a gift card if you have one. Please Jamba juice team, revamp and improve your app for a better, seamless experience! This used to be so much easier to use in years past!
Jessica F
These 2 updates are very glitchy. I can't do much in it now, cuz it keeps loading and when I want to look at my info settings page it does nothing. So when I scroll down to report problems, it won't stay at the bottom where the report icon is. It keeps going to the top of the page. I can't do much of anything now in the app.
