Getting worse all the time. I usually stick with a routine order, but every time I go back, they've changed something and it's become asinine. It's bad enough that the store tends to overlook things on the order, but the last two updates have made it a hassle to even use. Even the Special Instructions barely give you the chance to type anything out. Fix the damn problems!
I love Jason's Deli...I hate the new app. As others have already noted, the new app UI is laggy and buggy, and it frequently crashes on my phone. But even more disappointing for me is the format for re-ordering previous orders. The old app itemized previously-ordered items rather than lumping them together as an entire order, which allowed mixing-and-matching my favorites into a new order. The new app appears to only allow duplicating an entire previous order and is store-specific. Inconvenient!
this app never works for me. It always ends up directing me to the website which it's self can be a nightmare at times. The app cannot help you if you forget your password leaving you unable to get into the website and unable to order as a guest. I love their food so very much but I think there could be great improvement here to facilitate more business. There have been times I've ordered somewhere else because of how irritated I was with the app/website. :(
App is now a complete mess... before a recent update I was always told to scan the barcode to earn a visit. Now you're able to scan your QR code at the register... well I forgot to do that. I try scanning the receipt into my visit and while inside the restaurant a pop up states I'm not anywhere near a Jason's Deli location. Damnit... I cannot get my visit recorded.
Now that the kinks have been worked out for the rewards program, I love using this app. Only complaint is that if you add an item within the selection of another item, it doesn't show in your cart separately which causes a problem if you reorder. Sans that, love that you can customize and leave instructions. Jason's is our go-to for take out. Shout out to Broad and Willow Lawn in Richmond! 💕
App basically works, but the new rewards program is a complete fail. The app QR code for in store scans adds the PunchhQR line item to the receipt, but then never credits the account. Per FAQ, points take at least 4 hours to post, but if they don't YOU MUST contact customer service via email before 48 hours is up. Seriously? The "How do I know if I successfully checked in to get my Deli Dollars?" mentions that if it worked there won't be a bar code number on the receipt, just to add confusion.
WTH Happened!!!? The Jason's Deli app used to be great, then after the last update; I could no longer sign in (says: invalid login). I tried to reset the password and it still won't let me login (says: invalid username)..??? So finally I tried to uninstall and reinstall it...still no luck. It's been going on for about a month and they still haven't fixed this app's bug. I have heard that some people who have been able to login are missing their Deli Points from the Loyalty Program as well!
Tried to scan the image at the store, so did several member of the family. it was unrecognizable. finally downloaded the app from the play store. But when logging on it tells me that the info entered is invalid. I tried it 6 times and it finally seemed to log in. then tried to enter the code from the receipt and it tells me the code is invalid. tried it several times no luck. Miserable excuse for starting to use the system. doesnt work!
I'm rating one star because there's no way for me to see my order once it's been placed. I can see the amount of deli dollars I've earned and order number. Though what's on the order is not available anymore. I also am unable to find my Favorites. Please add a place for tipping. Otherwise I love Jason's Deli & app makes it much faster to order. Having favorites would make it even faster, I wouldn't have to look for items or make adjustments. I'll adjust rating when fixed.
Completely pointless app. I installed the app because I was sent an email telling me I'd lose my deli points. When I tried to sign in online it didn't work so I tried to change my password, which also didn't work. I thought the app would be easier but it's actually worse. There doesn't appear to be any way to reset your password within the app at all. What a waste of space. Uninstalling.
