Honestly I'm wasting my money. The app lags. It takes forever to log in. When I want to start my truck, by the time I get it started I'm already at my truck. Also, i used to be able to schedule maintenance on the app. Now I can't. Right now it won't even let me log in. It keeps saying there is an update, but when I press update it just closes the app.
App does not work! I had been using it just fine for a couple of months, but then when I tried to log in, it kept giving me an error stating, "Login error occurred. Try again. " I also reset my password, and still nothing. I uninstalled and reinstalled the app, and still nothing! I even tried to register a new account under a different t email but did not let me proceed.
Compared to other manufacturers' apps, this one is by far the worst one I've used. As if logging in with your credentials/biometrics wasn't secure enough, anytime you need to use any control or check the vehicle status within the app, it makes you type in your pin/password even though you're already logged in. Another thing is that it loses your biometric information after you've saved it. This forces you to type in a pin whenever you try to do anything within the app.
So I figured out the issue with the app saying invalid vin. You have to call in and they email a link to verify ownership. Once that is done, then it's hard sell time for the $12.95 / month subscription. Then read the reviews and saw how badly the app performs. By the way, my Ford Bronco has an app that does all the same stuff well (remote start, maintenance, fuel level, etc) and is FREE! So, no way I'm going to pay for this app that should be free.
This is my 1st experience with this app. it hasn't worked since I signed up. I called and spoke with customer service and they submitted a ticket and I've heard nothing else from them. The app really just worked one time after that phone call and not again since. It won't lock/unlock, won't locate, won't remote start, nothing. Just a waste of space on my phone. I will not be paying for this.
Great app when works. Constantly logs out and I can't log in for days. As of today, the last time this app updated was 48 days ago. Positive is I can at least start my car and lock it with the app. *UPDATE* Now they want me to pay $15 per month!? Why would I pay for an app that basically never worked and I could only start, lock and unlock my car from. Very few other abilities. Every time they reply to a bad review, "This doesn't seem right" Not worth it. Deleting and not looking back.
Unsure what I'm paying for.. the app is extremely slow to put in any commands or sometimes it doesn't even send a command even though I get a green check mark saying it's been sent and I'm standing next to the car.. have to force close the app, uninstall, reinstall and still nothing works correctly. Wasting my time and money. I rely on this to warm or cool my car during certain times of the year. Also I just recently noticed it no longer shows how much gas is in my tank.. gone since the update.
App works great for my needs. Yea, occasionally it's a bit slow to start my Jeep and update in the app, but I'm ok with that as I usually have a solid few minutes walk out of work to where I park, so I just start it a few minutes before I leave and when I get to the Jeep, it's already warmed up and ready to go, with the climate control already cooled down or warmed up inside, depending on the time of year. It even shows my exact vehicle, complete with hood decal, which is cool.
I've never had such a useless app; I can't do anything that it's intended for (for example, I'm 20 feet away, but there is such a massive delay that when I tested the horn, I thought it wasnt working until it suddenly started going off, then we had to use the keyfob to turn it off because the app wouldnt cancel it). I've un-installed and re-installed it, updated it (again right before leaving this rating), and still can't even get it to tell me the charge status on my Jeep. Sadly, it's useless.
The app is useless, since when I scan my vin barcode, I get a "scan a valid vin" rejection notification, and when I try to enter it manually, I can't even type it in. No characters appear in the blank spaces. Can't use the app if I can't add my vehicle. ETA: I did the generic, "uninstall and reinstall," that they'll undoubtedly suggest I do to "fix" the app, and of course, it didn't.
