Their support is highly disappointing because it is non-existent. They literally do not list a response time at all. For example: We will respond around 1-7 Business Days. That is a clear and obvious fail from their so called leadership. The app is very simple and user friendly. No cash option for payment. That means they focus on selling our information.
This app is one of the poorest as far as tracking purchases or being able to give you credit for any purchases. You can not enter purchases once you have left the store using a receipt. My QR code does not work properly, so I always have to give my phone number when at the window. But if my children go and bring home receipts, I have no way of using them to get credit when my children are using my money. On top of that, customer service when having issues in Utah has been horrible.
So the app itself is okay, but honestly what sucks is the predatory way Jersey Mike's keeps changing their pricing. Originally, there was a $10 minimum order for delivery. They upped that to $15, which is just slightly higher than the cost of a regular sandwich + chip/drink combo, meaning you had to order something extra. They're adjusting pricing to force extras on you if you order delivery, which is pretty shitty.
They do not honor sales and promotions. They were running a 25% off sale last week so I bought 3 large subs though the app (as required by the deal). Went through with the transaction because I thought I'd see the discount at checkout. I got no discount. I followed the feedback link on my emailed receipt and I reached out to them via their customer service form. I have not gotten a response. There are plenty of sandwich shops, eat elsewhere where you'll be valued as a customer.
The app is very easy to use. I have 3 different 'standard' orders dependent on who will be home that night. It would be nice to be able to save all 3 order variations for repeat uses. Also, add an option for the oil & vinegar to be "on the side". A check box instead of having to type it every time. And, the staff seldom reads the special notes, but I think there are two places to send notes, make 1.
Great food but employees consistently ignore custom orders in all stores I've tried. It's like they don't even read the "Notes" section of the order. I always ask for extra cherry pepper relish but they give me barely any. There's also no way of selecting the chips they have in store. I've tried adding "Cheetos, not lays" in the notes but they never even bother reading. Every single time I've had delivery, I always have to drive back to the store to have my order corrected. Very frustrating!
Since the new update on the app, I have not been able to place an order. I have uninstalled and reinstalled more times than I want to admit. Finally get in to pay for my order and i get an error stating 'my address cannot be verified'. Like, since when?? There isnt even an option to enter an address. Yhwrws some bugs still remaining. i sure woipd hate to stop going because of an app. My store has extremely high foot traffic during the lunch hour, and 30 min is not even close to enough time.
Forget about deleting favorites, it won't let you add favorites. Credit cards that used to work, don't anymore. You have to reenter the number every time you want to order something. I wish that you had never messed around with the app you had about a year ago, it worked great. Now, it is frustrating to use. It doesn't even show my shore points as increasing or not.
Not sure what everyone's talking about. The app works great for me. I can save favorite orders, buttons are intuitive, I can always go back and edit my order after adding it to my cart. The customization works great, and I love that I can type in notes about a sub (light oil, ___ cheese instead, allergy, etc.). I also love that you can put names on the subs ("This sub is for _____"). It makes ordering for several people easy, because we don't all have to open the subs to investigate! Great job!
Update: I have twice now had the app cancel my order while still charging my card. That means I don't get my order, and my money sits in limbo for 7 days until the pending status drops. I no longer trust the app. Love Jersey Mike's, like the app! Easy to navigate, and I can save my favorite orders. Says you can't add gift cards to the app on their website, but you can when checking out.
