The app is good, but I think there are some things that need to be changed. I've noticed, and this might not be because of the app, that orders on the app take longer than calling the store. Not sure if it's the crew or the app, but the longest I've waited for an order through the app was 1 hour! There also needs to be a way to give feedback for quality control. I've had my delivery instructions ignored, my order made wrong, and waited longer than I should have.
Matt Wheat
Very intuitive and easy to use. It is a stripped down ordering service that is a perfect match for Jimmy John's "Freaky Fast" delivery service. My order arrived today as I was writing this review! (While I was editing it). EDIT: Rewards have been a plus. But the gift card system is still broken. You can't order using a gift card unless the order is less than the total on the card. It won't let you pay the difference with a credit card or other payment option. This is endlessly frustrating.
A Google user
The app is improving a lot. I'd like to see one more feature added -- a place to put a note about your location. I'm on a college campus and about every other time I use the app I get a phone call from a delivery person asking for clarifying directions. If I could add a note, then the delivery driver would have that info every time -- saving time for the delivery person and me.
Chris Marshall
Love being able to order online and pick up my food on the way home from work. Only issue might not be with the app but the way the restaurant reports and the app notifies when food is ready for pickup. I've picked up the order, driven home and eaten before I received notification that the sandwiches were ready for pickup. Also, food prep when ordering via the app is considerably slower than the freaky fast described in TV ads.
Joshua Paul
The app is very easy to use when ordering food. I like that I can repeat an order, redeem rewards, and get notifications about my order status. I took off one star because it doesn't manage gift cards well. You can't add a new gift card until checking out. And you can't use the remaining balance of an existing gift card if it doesn't cover the full amount of the order. It doesn't roll to a secondary payment method.
A Google user
It's a good app. I always turn to it in a clutch. I typically don't have issues with it, but last week I placed an order, and got a call shortly thereafter saying that the location was out of all bread and could only do unwiches. I feel like stores should report that to the app some kind of way, so that you aren't able to place an order for something the store doesn't have. Otherwise, good app.
Jade Sudduth
The app runs very well and have never had problems with ordering my food. However, the rewards program is not good. You have to order 6-8 separate times in order to get a single reward, and despite the chance of getting a free sandwhich, most of the time its just a free bag of chips (only recieved 1 sandwich after over 1 year of ordering on the app). This does not encourage the user to order more food or use the app for ordering at all. I'd like to see a big change in JJs rewards program.
Adam Bourgeois
Great app for great food. I would like a button during the checkout process which allows viewing of special offers, instead of a glimpse of them only when opening the app. Sometimes an order doesn't meet the criteria for an offer, and I, would like to know why, so that I may adjust the order. Instead, I have to exit completely and start the order over to check the offer.
Lee B
super easy to use and order. Edit, 01/19/2023 App is still great, but I have found that if you don't order from the app, you don't get rewards credits. When I get food ordered in the store, I put my number in and they say it goes to the rewards app, but those purchases don't show in my history and my "sandwiches needed for next reward" count doesn't change. Need to have in store purchases tie into the app as well.
A Google user
Selecting the food is easy as anything else on a good app. Buy why do I have to pretty much sign out of the app to select a different location? Every other app has this figured out. I can be right by the location I want to use, but it always reverts to the one closest to my home. It's super simple, put in a "CHANGE LOCATION" button in the app! Your about tp loser a customer because you are not willing to adapt to the technological norm.
