Reviews for Jimmy John's Sandwiches

The app is good, but I think there are some things that need to be changed. I've noticed, and this might not be because of the app, that orders on the app take longer than calling the store. Not sure if it's the crew or the app, but the longest I've waited for an order through the app was 1 hour! There also needs to be a way to give feedback for quality control. I've had my delivery instructions ignored, my order made wrong, and waited longer than I should have.

Very intuitive and easy to use. It is a stripped down ordering service that is a perfect match for Jimmy John's "Freaky Fast" delivery service. My order arrived today as I was writing this review! (While I was editing it). EDIT: Rewards have been a plus. But the gift card system is still broken. You can't order using a gift card unless the order is less than the total on the card. It won't let you pay the difference with a credit card or other payment option. This is endlessly frustrating.

The app is improving a lot. I'd like to see one more feature added -- a place to put a note about your location. I'm on a college campus and about every other time I use the app I get a phone call from a delivery person asking for clarifying directions. If I could add a note, then the delivery driver would have that info every time -- saving time for the delivery person and me.

Love being able to order online and pick up my food on the way home from work. Only issue might not be with the app but the way the restaurant reports and the app notifies when food is ready for pickup. I've picked up the order, driven home and eaten before I received notification that the sandwiches were ready for pickup. Also, food prep when ordering via the app is considerably slower than the freaky fast described in TV ads.

The app is very easy to use when ordering food. I like that I can repeat an order, redeem rewards, and get notifications about my order status. I took off one star because it doesn't manage gift cards well. You can't add a new gift card until checking out. And you can't use the remaining balance of an existing gift card if it doesn't cover the full amount of the order. It doesn't roll to a secondary payment method.

It's a good app. I always turn to it in a clutch. I typically don't have issues with it, but last week I placed an order, and got a call shortly thereafter saying that the location was out of all bread and could only do unwiches. I feel like stores should report that to the app some kind of way, so that you aren't able to place an order for something the store doesn't have. Otherwise, good app.

The app runs very well and have never had problems with ordering my food. However, the rewards program is not good. You have to order 6-8 separate times in order to get a single reward, and despite the chance of getting a free sandwhich, most of the time its just a free bag of chips (only recieved 1 sandwich after over 1 year of ordering on the app). This does not encourage the user to order more food or use the app for ordering at all. I'd like to see a big change in JJs rewards program.

Great app for great food. I would like a button during the checkout process which allows viewing of special offers, instead of a glimpse of them only when opening the app. Sometimes an order doesn't meet the criteria for an offer, and I, would like to know why, so that I may adjust the order. Instead, I have to exit completely and start the order over to check the offer.

super easy to use and order. Edit, 01/19/2023 App is still great, but I have found that if you don't order from the app, you don't get rewards credits. When I get food ordered in the store, I put my number in and they say it goes to the rewards app, but those purchases don't show in my history and my "sandwiches needed for next reward" count doesn't change. Need to have in store purchases tie into the app as well.

Selecting the food is easy as anything else on a good app. Buy why do I have to pretty much sign out of the app to select a different location? Every other app has this figured out. I can be right by the location I want to use, but it always reverts to the one closest to my home. It's super simple, put in a "CHANGE LOCATION" button in the app! Your about tp loser a customer because you are not willing to adapt to the technological norm.

Good food but this app needs work. When placing an order and going through the checkout process, it would be nice to review the order in your cart (bag, whatever you want to call it) like every other retail app in the world does. The app only shows the total dollar amount of your order but not your food order itself. You need to wait till you get the confirmation email to be sure you ordered everything correctly. This is beyond frustrating - especially for large orders.

Updated: just wanted to add the fact that Jimmy John's has the absolute worst reward program. You could buy 50 sandwiches and then they would give you a free bag of chips. crazy. Customize a sandwich and then decide you want it in a combo? It will delete all your customization without you knowing. Can't tell you how many times this has happened. Fix it Jimmy Johns.

Astounded that this app doesn't allow me to swipe back and cancel an order while it's processing. I hadn't added a tip and swiped back within a half-second and well before the confirmation screen came up. This could be easily fixed by having a pop-up alert asking if you meant to leave a tip. I ran out to the store to get some cash and the order was delivered by the time I got back. Rank incompetence on both my part and the Jimmy Johns app developer.

really good app, really good food at a reasonable price. but the rewards program is not up to par. extremely outdated. it tricks you into thinking its every 3 orders get a reward (free pickle slice). and then its order 8 times... for a feee bag of chips. so greedy, you would get more people on this app if you offered more for using it...

great idea, but not super intuitive or friendly. when accepting reward it should be possible to swap for something already in the order, such as chips. get free chips? don't make me go through editing a favorite order. just make the chips free. also, I'm selecting a bottled drink but when I add it, it prompts me to select "bottle deposit", which isn't an option, and refuses to proceed without it. I'm frustrated and annoyed.

Flaws/bugs: 1. If you customize a sandwich then upgrade to a combo, it resets the customizations. 2. Setting for Pickup or Drive Through only happens when choosing the location. This can't be changed unless you start the order over. It only displays as "Order for..." on the cart, but not on the Order History or email, so if you forget what you selected, you don't know and can't find out. If you go to the wrong one staff get annoyed. 3. Tracking order doesn't work, because stores don't use those

Stupid app I have tried multiple ways to "redeem" my rewards but no matter what option I choose it doesn't add to checkout. The app claims that you get a free a la carte favorite , original or plain slim for registering but no matter what I put it's not free. Why have a rewards app if the rewards don't work. I also got a new reward for a free side but it's the same thing I'm getting charged and I know I'm not doing it wrong I've been looking this over it feels like I'm working on a puzzle.

I just updated my app and ordered a sandwich. However, there was a price discrepancy between the cost of the sandwich and the subtotal (prior to taxes and delivery). The only thing I ordered was a 8in sandwich. After my customization, the sandwich was shown to be $12.19. However, the subtotal was $14.49, making my total $17.11. Then, when I called the store I was ordering from, it was a different price. So in other words, watch your prices.

you food os great, and your service is fast and professional. But, the Tip calculator is misleading. I discovered that the Tip suggestions on the app are higher than what they should be. The 15% tip was actually 20.2% of food cost. It seems that the delivery cost and tax are being added into the suggested tip amounts. That is unethical.

So nice of you to delete my feedback. This app is in need of a professional app team to fix the issues because, clearly, this "app team" doesn't really know what they're doing. When I tap "save" after entering my card number AGAIN, it doesn't save. Every time I order, I have to put in my card number. Every. Single. Time. If the "app team" can't fix anything, I recommend professionals.