The app is good, but I think there are some things that need to be changed. I’ve noticed, and this might not be because of the app, that orders on the app take longer than calling the store. Not sure if it’s the crew or the app, but the longest I’ve waited for an order […]
Reviews for Jimmy John's Sandwiches
β Back to Jimmy John's Sandwiches20 reviews
Very intuitive and easy to use. It is a stripped down ordering service that is a perfect match for Jimmy John’s “Freaky Fast” delivery service. My order arrived today as I was writing this review! (While I was editing it). EDIT: Rewards have been a plus. But the gift card system is still broken. You […]
The app is improving a lot. I’d like to see one more feature added — a place to put a note about your location. I’m on a college campus and about every other time I use the app I get a phone call from a delivery person asking for clarifying directions. If I could add […]
Love being able to order online and pick up my food on the way home from work. Only issue might not be with the app but the way the restaurant reports and the app notifies when food is ready for pickup. I’ve picked up the order, driven home and eaten before I received notification that […]
The app is very easy to use when ordering food. I like that I can repeat an order, redeem rewards, and get notifications about my order status. I took off one star because it doesn’t manage gift cards well. You can’t add a new gift card until checking out. And you can’t use the remaining […]
It’s a good app. I always turn to it in a clutch. I typically don’t have issues with it, but last week I placed an order, and got a call shortly thereafter saying that the location was out of all bread and could only do unwiches. I feel like stores should report that to the […]
The app runs very well and have never had problems with ordering my food. However, the rewards program is not good. You have to order 6-8 separate times in order to get a single reward, and despite the chance of getting a free sandwhich, most of the time its just a free bag of chips […]
Great app for great food. I would like a button during the checkout process which allows viewing of special offers, instead of a glimpse of them only when opening the app. Sometimes an order doesn’t meet the criteria for an offer, and I, would like to know why, so that I may adjust the order. […]
super easy to use and order. Edit, 01/19/2023 App is still great, but I have found that if you don’t order from the app, you don’t get rewards credits. When I get food ordered in the store, I put my number in and they say it goes to the rewards app, but those purchases don’t […]
Selecting the food is easy as anything else on a good app. Buy why do I have to pretty much sign out of the app to select a different location? Every other app has this figured out. I can be right by the location I want to use, but it always reverts to the one […]
Good food but this app needs work. When placing an order and going through the checkout process, it would be nice to review the order in your cart (bag, whatever you want to call it) like every other retail app in the world does. The app only shows the total dollar amount of your order […]
Updated: just wanted to add the fact that Jimmy John’s has the absolute worst reward program. You could buy 50 sandwiches and then they would give you a free bag of chips. crazy. Customize a sandwich and then decide you want it in a combo? It will delete all your customization without you knowing. Can’t […]
Astounded that this app doesn’t allow me to swipe back and cancel an order while it’s processing. I hadn’t added a tip and swiped back within a half-second and well before the confirmation screen came up. This could be easily fixed by having a pop-up alert asking if you meant to leave a tip. I […]
really good app, really good food at a reasonable price. but the rewards program is not up to par. extremely outdated. it tricks you into thinking its every 3 orders get a reward (free pickle slice). and then its order 8 times… for a feee bag of chips. so greedy, you would get more people […]
great idea, but not super intuitive or friendly. when accepting reward it should be possible to swap for something already in the order, such as chips. get free chips? don’t make me go through editing a favorite order. just make the chips free. also, I’m selecting a bottled drink but when I add it, it […]
Flaws/bugs: 1. If you customize a sandwich then upgrade to a combo, it resets the customizations. 2. Setting for Pickup or Drive Through only happens when choosing the location. This can’t be changed unless you start the order over. It only displays as “Order for…” on the cart, but not on the Order History or […]
Stupid app I have tried multiple ways to “redeem” my rewards but no matter what option I choose it doesn’t add to checkout. The app claims that you get a free a la carte favorite , original or plain slim for registering but no matter what I put it’s not free. Why have a rewards […]
I just updated my app and ordered a sandwich. However, there was a price discrepancy between the cost of the sandwich and the subtotal (prior to taxes and delivery). The only thing I ordered was a 8in sandwich. After my customization, the sandwich was shown to be $12.19. However, the subtotal was $14.49, making my […]
you food os great, and your service is fast and professional. But, the Tip calculator is misleading. I discovered that the Tip suggestions on the app are higher than what they should be. The 15% tip was actually 20.2% of food cost. It seems that the delivery cost and tax are being added into the […]
So nice of you to delete my feedback. This app is in need of a professional app team to fix the issues because, clearly, this “app team” doesn’t really know what they’re doing. When I tap “save” after entering my card number AGAIN, it doesn’t save. Every time I order, I have to put in […]