no way to turn off pop ups or marketing notifications from the parent company. annoying. makes the app seem scammy instead of professional. app froze on the "refer a friend" page after accidentally hitting the notification. couldn't schedule my return visit with the customer at the time because of it. if I wanted commercials I'd get cable.
Reviews for Jobber: Field Service Software
← Back to Jobber: Field Service SoftwareComplete wasted time!! A free time keeping app works better. I tried this app out and ended up losing all my clock time, client data, notes, photos, everything because the server went down. If you are trying to run a business, use any other app than jobber, or you will regret it, and your business will suffer.
It is very slow to open and switch screens on my phone and it doesn't always log me out even when it says it did. Also a running total of hours during current pay period and or previous periods would make me like using the app more. When I'm not allowed to go over 40 hours I have to sit there with pen and paper and do the math while I should be working, just to make sure I don't go over. Thanks for reading.
If you're a service business and you're looking for a software solution to replace endless spreadsheets, paper copies, notebooks, etc. - you really owe it to yourself to give Jobber a try. It is by far the best platform for Customer management, quote creation, invoice tracking, payment integration, scheduling, team management, time-tracking, etc. I co-own a Tree Care company and Jobber literally revolutionized our business overnight. I can't say enough good things about their entire team.
Poor communication. I don't recommend. The system is dial up slow or worse, when navigating the calendar on the desk top. Constant freezing up and we have to log out and back on daily. That is frustrating when we are talking to a customer and we have to ask them if we can call them back. This has happened daily over the last year and never has improved. Long time coming to switch to another CRM platform.
I don't think you could find a more difficult or expensive app to use. It's insanely expensive and that doesn't even include the fees you get charged with when customers make a payment. But it's unlikely customers can even find out how to make a payment on their app. It just shows them price a price and not the whole invoice on most devices. I'm so so glad I went back to Joist. I absolutely hated everything about Jobber with a passion. Even the name irritates me now. Delt with it for 2 years.
This app has done absolutely everything that I needed to get my business up and running. It took me a few days to figure out how to use it (like how to pull up a customer profile, job, invoice etc) but once I figured that out, I realized how useful it has been for my business. I own a cleaning business and this app takes care of absolutely everything from the customers first quote to the job details, to GPSing my way there, and collecting the payment on completion. I seriously recommend this.
I have been using jobber for a couple of years, was attempting to migrate my data from one account to a new one and they refused to extend a free trial a couple of weeks, instead forcing me to pay for two accounts. Suffice to say, I'll be going from two accounts, to zero accounts soon. There's too many alternatives that have better customer service than to have to put up with this one.
The app was double invoicing with new invoive numbers, how it cost me my biggest client. 1. It was unprofessional, 2. It looked like i was trying to rip them off through double billing. 3. It cost the client hours and hours of time in accounts payable, it was so bad i told them to pay what ever. Imho Something in the program didn't upload to my folder, the problem was fixed but it was to late. Of course they blamed me.
Slow. Doesn't remember the previous settings used. Switches between the new and old version eash time used, sometimes switches versions while it's being used. Locks up, or loses access to data often. Only works with data services, so if you arrive at a house that's out of a network area, you must drive back to a service area to get information on that home. It would be better if there was an internal memory to save certain information. But no, I have to use a notebook anyway. Defeats the purpose
Has some absolutely great features! Issues on what can be accessed from screens. Schedule views an issue. Working from tabs, you're constantly losing work half done and need to go back to. Color coding only in one area. When appointments are confirmed, no way to tell unless you click on the appointments... Don't get me wrong, better than what we had in automation, so saves office hours. Please work on it. Call us, will help nc.
The desktop version is way better and easier to use. I don't understand why they are so different from each other. Also, why does the mobile app not get a notification when a customer confirms a job. It does not show anywhere in the app that the job is confirmed. That really makes productivity slow by having to jump between the app,desktop, or contacting the customer to check that a job has been confirmed. Plus, it's very restricted due to it expensive plans/ packages.
This app is horrible. It is clunky. The cancel button doesn't work half the time. When I put jobs in they don't show up on the calender. The calender is day by day only. Adding line items is a joke because it won't let me edit them. It makes me pick one. Input it. Then I can edit it. This app is not even worth the $20 a month for the lite version. I'm better off putting this info in a spreadsheet. Also it only works with a internet connection. So if I'm in a area without signal I can't check it
Awful.....too big to care anymore. It's just a subscription cash grab now. They increase prices while reducing service. Thinking about it? Before you subscribe, call customer service once (and while you do, imagine you have an urgent issue). An hour later, you'll realize..... And this is typical, not at uniquely busy times. They no longer care if the product works....and it doesn't. It will leave you stuck, unable to work or to retrieve your information. They are completely unapologetic about it
Let me start by saying, this is a perfect example of electronics not being capable of what humans are. The app crashes, takes forever to load, needs imacculate service to run correctly. Which is far fetched in mountain towns, and tourist locations. I literally switched jobs over this application. To be expected to use it to pay your bills is a nightmare. Mark my words.
Don't switch from the free version. Lost a bunch of quotes and invoices when I made the switch. It took 2 weeks to get the issue resolved. Ended up having to remake a bunch of invoices. With that and not really liking the platform layout I decided to cancel. I emailed and asked for a cancelation and a refund since I couldn't use the app for half of the month, THEY CHARGED ME AGAIN. They don't do refunds and it's an absolute nightmare to cancel. DO NOT PURCHASE.
Go with another software. I paid for the $120 plan because I wanted automatic invoicing and automatic payment. For some reason you can't have one on without the other. I wanted all my customers to get an automatic invoice but I wanted it up to them if they want automatic payment. The Jobbers ai told me I could have automatic invoicing without auto pay. I had to get a hold of customer service to be told I can't have one without the other. I was only subscribed for 2 days, still no refund.
Frustrated with this co. They spend plenty of time on an intro sales call, then spend no time with onboarding calls and set-up. If that's not bad enough, they don't follow up with the emails or calls they say they'll send ... so you can't even get to the "homework" thats supposed to help. ... Then of course, I ask for a refund, since within the first week and never got a follow up about that either. ... I recommend you keep looking. They're at the point of watered down customer service.
This company has the BEST customer service I've ever experienced. Customer service was based in Canada, and so not only do they speak English, they also have amazing accents. 😂 Product works great inasmuch as I used it. I canceled my subscription recently because I used it exclusively for itemized invoices, and then found my website I already pay for has that built in, so I'm dumb but also kinda sad to go! 10/10, would recommend.
top notch worth every penny tried multiple software's over last 3 years. most of them were not worth the price, clunky, hard to use, dont offer all the services I need so I was spread across multiple platforms paying for several subscriptions. Jobber is the first software I've used that not only is worth the subscription, but performs as good or better than advertised. The app has a multitude of useful tools, and easy to use and understand interface. one stop shop for small business