Reviews for Joist Invoices for Contractors

The app itself is great, I never had a single issue when sending invoices to clients. I stopped using joist when I stopped working due to Covid-19, and I no longer have access to the email I was using for the app. I have 4+ years of client info I built, and can't find a way to contact support for help with logging into my account. It's vital that someone contact me urgently please, or I'm screwed. Please help and I will give 5 stars, as I feel you're app is worthy of a 5 star rating. Thank you.

The app keeps saying it can't connect to the servers lately, beyond frustrating. I'm in and out all day and it glitches between estimates and invoices. Can't look up customers by phone number. Also, you can't add negative line items, You have to deduct them under discounts. While this app is useful and has got us very far, we pay for the yearly subscription which is over $100, and it cant do more than basic math. I am griping at these annoyances that are very easy to fix. Please do so!

I used to really like Joist. I still do like its layout and operation. I don't like the business practices of the developer. First there were notifications for received and opened documents, then they're taken away and made part of a subscription. Next the ability to attach a page of text is taken. Then more goes. Now I can't add a payment schedule with more than 3 payments, so I guess that's in the subscription now too? Credit card users should qualify for discounted subscription.

I loved this app. but come on removing the ability to add my logo to the invoice and wanting me to pay $11.99 a month for that? I would understand for the photos feature and for the financing feature and even for the quickbooks sync feature. but I'm not paying to have my logo displayed on the invoices created. I use this for simple invoices and I like being able to accept payments. A one time fee I'd be ok with. Just switched to QB-Self employed and happy to pay them since their app does mileage tracking and links to my bank and lets me add receipts. it just does way more and they charge the same fees for credit card payments - all that for half what joist would cost me for the year. Sorry joist, you had me and now you lost me. perhaps you will actually take note of the comments of the last few weeks of 1 star reviews and realize you have made a big mistake, or perhaps you don't care.

Great app. It has changed how I estimate, invoice, and bill, no more being tied to a printer, just POW it is in your inbox, so please put a check in my hand.... I deal with insurance companies and it is nice to make an addenda on the spot with pictures and shoot it out from my phone, or iPad, knowing I won't need to worry about doing it later. The app works a little different on different platforms, I guess do to different program languages and/or programmers, but I love them all. Great work gang!!!

Joist has been very helpful in creating and sending estimates and invoices quickly. It does lack some essential features however, two major ones that I've encountered so far are: 1) not being able to add markups to individual line items, you have to add your mark-up to the entire bid. 2) not being able to hide the tax on the invoice/estimate.

While there is plenty of info on the Help section there isn't alot of help. I need to do what I believe is a simple task of renewing my subscription with changes. I get routed out of the app and taken to a payment page where there is only ONE option or tier to pay for an over-priced subscription. Then, when I look online, there are several different tiers offered at much lower prices. Why would a faithful user of the platform be forced into paying only one price and a higher one at that?

If you are serious about your business do not use this app. At first everything was going good, actually joist increased our closing ratio greatly, until the worst happened. I woke up one day after a weekend of closing deals and collecting deposits through the app and I received a email saying "Unfortunately, we can no longer support your business and we'll need to cancel any pending payments." Then they tried to hold my deposit for 90 days. I had to refund approx 12k and lost deals. Scam.

This is an edit to my first review. I have been using Joist for several years. I've always liked it and considered it to be an important part of my small business. But now that they are limiting the number of free docs /mo (I use 4/mo.) And the way they calculate a month is beyond me. However, I can not afford to go pro, which is what they're trying to force me to do. So I will have to find another free invoicing app and just lose years of data when I uninstall Joist.

Use to be great, used it for years. Now the app is telling me I have to pay. Yeah no, 100 other free apps that do the same thing. It doesn't just block you from making new invoices, which would be fine, however, now it won't even let you into your account to look at past invoices or any associated information without paying, Including client email addresses etc. There is currently a class action lawsuit in the works, because this is literal ransomeware.

I had been using this app since 2016 and it was great, I got their messages saying they were going to start charging a fee but they would still have a free version, I continued to use the free version, my logo stayed so I assumed I was sort of "grandfathered in" since I'd been using it for so long, I send an invoice yesterday and lo and behold, my terms and conditions are gone, my logo is gone. I found a different app to use. what a shame. looking for something new? try invoice simple. its free!

It is a good app send only to send estimates. I was happy with the service until I made the mistake of using the payment options for a job. They immediately took payment from the client and of course the hefty 2.9% fee, yet it takes up to 5 days for "processing" on new payments. I could have walked 15 miles to pick a up physical check and deposited it quicker than using this app. It cost me a job and valuable time. Think twice about using payment services, there are faster better, andcheaper.

Just awful what you did. Bunch of greed right here. I've been using joist for years always appreciating it and offering suggestions for upgrades to make it easier on our end. none of which ever ended up in the app. I also have no problem paying, just make it a reasonable price. $50 $60 bucks a year is reasonable, not what your asking. based on the other comments I'm not alone. will be looking for another option. it's a shame I've been using it for many years now.

Long time user but already subscribe to QuickBooks and can generate invoices there. (which does more and is cheaper by the way) I can't justify $10 per month to do something I'm already paying for but not using on another app. Also calling something "pro" generally means additional features, not removal of previously included features and locking them behind a pay wall. Oh well, it was good while it lasted. So long Joist.

I have used this app since it came out and really liked it. Since I started using it, I have recommended they add change orders. They finally did, and I agreed to pay the $300 to get it, only to find out you can't write a change order for a negative amount in order to credit something back to the client. Basically makes the change order feature half usable. If you are going to make an estimating, invoicing and change order software, it should do something basic like adding as well as subtracting

I used this app for freelance jobs for 10 years and it was decent. Then a year ago they started limiting the number of invoices you can send. And today, they sent me an email saying that I HAD to choose a paid plan, and it's now QuickBooks priced without all of the features. We use QBs for the small business I co-own and it's far superior. I can't recommend that anyone pay to use this app when there's something that much better available and I found a different free app for my freelance jobs.

I've been on this app for like, a decade, and it was awesome and free at first. Then they added a premium subscription, which I started paying for. Now, there's no free version, just different paid tiers. They keep jacking up the prices, too! It was $7.99 a month, then $13.99, and now it's gonna be $14.99 next month. Well I'm not sticking around any longer watching to see how much higher they decide to jack up the price, I'll find another invoice app before I pay another dime to these people.

I've been using Joist for several years now. I love the app, use it just about daily. I wasn't aware that you were going to be charging for basic services until I just went to create an invoice and wasn't able to. I'm a little upset that there was NO notice or email that could have prepared us for this, especially because 7.99 per month for only FIVE documents (estimate/invoice) is a little excessive. 13.99 for unlimited invoices is insane. Might as well just use QuickBooks 5 stars to 0 stars.

Using Joist over 10 years and never left a review. And yet another subscription increase. It still does same functions I only use as when it was free. Actually less, and more inconvenient for me and clients. I only collect cash or check now because the card fee is completely over compensated just as this app is beginning to be. I'm getting tired of these subscription increases for the simplicity i use it for. I'm only paying to keep my logo on top of invoice page.

I've been using Joist since the beginning, I opted to pay for the full version as I thought it was worth it, which it was. Until 11 months later that they took me off the paid membership and placed me in the free version and started requesting a monthly fee. Greedy company that took advantage of the people who helped build it into what they are today. update 6/11/25 Look, they have increased their prices on a system that they had offered as a 1 time purchase! way to stick it tu us!