Reviews for Joist Invoices for Contractors

The app itself is great, I never had a single issue when sending invoices to clients. I stopped using joist when I stopped working due to Covid-19, and I no longer have access to the email I was using for the app. I have 4+ years of client info I built, and can't find a way to contact support for help with logging into my account. It's vital that someone contact me urgently please, or I'm screwed. Please help and I will give 5 stars, as I feel you're app is worthy of a 5 star rating. Thank you.

The app keeps saying it can't connect to the servers lately, beyond frustrating. I'm in and out all day and it glitches between estimates and invoices. Can't look up customers by phone number. Also, you can't add negative line items, You have to deduct them under discounts. While this app is useful and has got us very far, we pay for the yearly subscription which is over $100, and it cant do more than basic math. I am griping at these annoyances that are very easy to fix. Please do so!

I used to really like Joist. I still do like its layout and operation. I don't like the business practices of the developer. First there were notifications for received and opened documents, then they're taken away and made part of a subscription. Next the ability to attach a page of text is taken. Then more goes. Now I can't add a payment schedule with more than 3 payments, so I guess that's in the subscription now too? Credit card users should qualify for discounted subscription.

I loved this app. but come on removing the ability to add my logo to the invoice and wanting me to pay $11.99 a month for that? I would understand for the photos feature and for the financing feature and even for the quickbooks sync feature. but I'm not paying to have my logo displayed on the invoices created. I use this for simple invoices and I like being able to accept payments. A one time fee I'd be ok with. Just switched to QB-Self employed and happy to pay them since their app does mileage tracking and links to my bank and lets me add receipts. it just does way more and they charge the same fees for credit card payments - all that for half what joist would cost me for the year. Sorry joist, you had me and now you lost me. perhaps you will actually take note of the comments of the last few weeks of 1 star reviews and realize you have made a big mistake, or perhaps you don't care.

Great app. It has changed how I estimate, invoice, and bill, no more being tied to a printer, just POW it is in your inbox, so please put a check in my hand.... I deal with insurance companies and it is nice to make an addenda on the spot with pictures and shoot it out from my phone, or iPad, knowing I won't need to worry about doing it later. The app works a little different on different platforms, I guess do to different program languages and/or programmers, but I love them all. Great work gang!!!

Joist has been very helpful in creating and sending estimates and invoices quickly. It does lack some essential features however, two major ones that I've encountered so far are: 1) not being able to add markups to individual line items, you have to add your mark-up to the entire bid. 2) not being able to hide the tax on the invoice/estimate.

While there is plenty of info on the Help section there isn't alot of help. I need to do what I believe is a simple task of renewing my subscription with changes. I get routed out of the app and taken to a payment page where there is only ONE option or tier to pay for an over-priced subscription. Then, when I look online, there are several different tiers offered at much lower prices. Why would a faithful user of the platform be forced into paying only one price and a higher one at that?

If you are serious about your business do not use this app. At first everything was going good, actually joist increased our closing ratio greatly, until the worst happened. I woke up one day after a weekend of closing deals and collecting deposits through the app and I received a email saying "Unfortunately, we can no longer support your business and we'll need to cancel any pending payments." Then they tried to hold my deposit for 90 days. I had to refund approx 12k and lost deals. Scam.

This is an edit to my first review. I have been using Joist for several years. I've always liked it and considered it to be an important part of my small business. But now that they are limiting the number of free docs /mo (I use 4/mo.) And the way they calculate a month is beyond me. However, I can not afford to go pro, which is what they're trying to force me to do. So I will have to find another free invoicing app and just lose years of data when I uninstall Joist.

Use to be great, used it for years. Now the app is telling me I have to pay. Yeah no, 100 other free apps that do the same thing. It doesn't just block you from making new invoices, which would be fine, however, now it won't even let you into your account to look at past invoices or any associated information without paying, Including client email addresses etc. There is currently a class action lawsuit in the works, because this is literal ransomeware.