The application makes it easy to send money to my husband and I can email him every day and don't have to wait around for the mail to come. I've had jpay for years and no problems so far. It's almost better than the phone I said almost and I say that because hearing his voice is so relaxing. Well I was happy with the application at first. I installed the update and I was able to sign in but, now I'm having some serious problems trying to sign in. The application just keeps spinning HELP ME!!!!!
Reviews for JPay
← Back to JPaySome days it takes hours for this app to start up. Lots of issues and good luck getting in touch with Customer service. I have had several problems with sending and receiving emails. I've gotten multiple emails from them saying something has been censored but when I try to find out what the problem was NO ONE RESPONDS FROM JPAY!! I don't believe that they actually have a Customer service department. Long story short, J PAY SUCKS!!!
Some messages are sent within the hour, others take weeks to be delivered. & It was one thing when an update stopped any notifications from coming through, but with the most recent update the app is sending me notifications when I haven't even gotten a new message!!! I woke up this morning and got all excited about an email from my loved one, opened the app and NOTHING!! SUCH A DISAPPOINTMENT!!!
Can't update the app. Seeing others have been having this problem too. Why? Lets see. App downloaded over a million times. Get a little use out of app and then can't update or get email set up again. Now the money gets stuck in the account. For instance, I had $5 left on the account when I couldn't get back in. Now, $5 x 1,000,000= hmmm, you do the math. Not rocket science what's going on here.
update 2: they are completely useless. why would it take 24 hrs to send most emails? innocuous emails. unbelievable Monopoly and they take full advantage. Update: A lot of issues for a paid app. Freq forced log out, lots of error logs, very inconsistent processing of emails, sometimes a short letter with no pics attached either never arrives or takes days, even weeks before. Pics always take a while, none go thru on the weekends. It's 40 cents an email and pic, but sending money is very costly.
I've been using this app (unfortunately) for awhile now. At first it was great! Now, not so much. The past few months my email notifications have been delayed. I'll have a message but the email saying I have one won't come in for hours, sometimes days at a time. I haven't gotten an actual notification of a message from the app since sometime early/mid last year. The messages now are taking FOREVER to come thru. Now, it's not letting me send any pictures!!!!
Previously, this was great! No issues until the last several upgrades. Now, I'm constantly asked to upgrade, I'm constantly getting a red error due to connection issues , & it's lagging Way too long between screens or one section to the other. I don't have room to upgrade again without having to delete other aps. I will miss it, but I Never have problems with my ink pen & paper. A simple stamp actually still works as designed too.
I have been using this app for 6-7 years. I have never had issues until recently. A few times my messages get stuck in drafts after I made sure to hit send and then confirm. I also think it would be awesome to add a 'resend' feature on emails. A lot of times emails dont go through and there is no copy and paste. It would be even better if the incarcerated individual had that same 'resend' feature as well.
It seems to work when it wants to. I received an email a month after it was sent. Also seems to constantly be loading with the blue page that says "jpay", and the white circle just goes around and around. I have unistalled and reinstalled nothing changed it's still stuck on the loading page. Most of thr time I have to log on using the website. I downloaded the app to avoid that and to be able to navigate through the system faster and eaiser.
Update; bugs are NOT fixed, still CAN'T OPEN APP!! Ohh this app!! When I first downloaded it, it worked ok, not great but it did what I needed it to do. Now it doesn't work at all! When I click on the app to open it, it just stays on the loading page and NEVER moves past it, even waiting almost 30mins, extremely frustrating!! I now have to go to the web page which is not that mobile friendly! What is the point of having the app if it doesn't work, at all!!
Jpay was wonderful when I first started using it (2015). NOW... It's nowhere near perfect. Every time they update the app it gets worse. You get absolutely no notifications from the app or email. SMDH! I still use it to stay in contact. No telling when the messages are received on both ends. Jpay PLEASE fix things back to the way it used to be!!!
I'm beyond grateful for the app & ability to stay in touch with my loved one with emails, pictures, being able to set up recurring payments so it isn't a constant stressor & getting a notification when they've sent me something. What I don't like, is that it isn't direct, has to be decifered, words with colors or the use of "pod" & "rec" are held up, possibly for days.. pictures take just as long for them to receive & forget about them getting anything on the weekends.
I love the fact that this is a line of communication with my fiance, unfortunately it has a bunch of errors on the mobile app, emails come halfway I have to log onto a computer to get the full email, emails come days , weeks, months later. The app doesn't notify me when I have new messages or videograms so if I don't check I won't know. He doesn't get my emails either til months, weeks, days later. Please fix these errors so we can effectively communicate with our LO. THANKS UPDATE DIDNT FIX IT
At first the app worked well. Now I'm not getting notifications, and multiple messages that are not showing up. Was told messages weren't sending and was charged 5 times for the same message. No phone number to call, and forget about sending a report. Never answered!! Regarding the tablet. Purchased it 3 months ago, never arrived. Then they said there was a refund coming to the media account. Now they say wait 2 months more for the new version and how much more will that cost?? Money grubbers!
I agree with another user. The most recent update is disappointing to say the least. I am constantly receiving notifications expecting to open my email to read from my loved one only to see there isn't any new mail afterall. I get there's a delay, but DAYS at a time sometimes?? A bit much...If not for videograms I'd delete the app. Although I might do it anyway, though convenient you pay more then you do going online. As if they're not getting enough money as is.
wish that the emails could be sent and received a little faster because sometimes you only get to converse 1-2 times in 1 day. also the alert/notification system doesn't work very well when you receive a message. you won't know until hours after actually receiving the message until they notify you by email so your constantly checking all day to see if they jpay just didn't tell you you have a message.
I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it. I purchased stamps on my account a while ago, I when tried to send a email, the app stated I needed to purchase more, that isn't be right! This app is cheap, but as the saying goes, you get what you pay for! Writing a letter and mailing it would be more reliable!😠
I like the app because it is an alternative way for me to stay in touch with my husband, but that's only when it works properly (which is only 40% of the time on this phone). I'm constantly getting error messages. For instance, while in the Snap 'n' Send mode, it won't let me take a picture and send it to him. It always bumps me outta the JPay app, then pops up with an error/dispute form for me to fill out. I get tired of filling it out for nothing to get done. PLEASE IMPROVE THE APP!!!
The idea of the app is great. But the service not so great. You buy the stamps so that you can send messages or what not.. but the fact that my husband hasn't been recieving my messages and I havent his. It's really frustrating that here and there messages will go through. If that's the case then the stamps we use shouldn't be taking out of our balance if we are not getting each others messages. PLEASE FIX THIS PROBLEM ALREADY!!! Thank you!also how to make it quicker when messages actually go
I am constantly getting notifications that I have a new jpay email message...but nothing's there. It's extremely late, evidently, eith the notification and is trying to catch up with itself. I have gotten over 20 notices with no email to be found. It also is common to find that I can't get in because it says there's some "error". Anyway, I love being able to talk to my loved one is such a convenient and timely manner. I hope these miniscule issues get worked out.