Reviews for JPay

The application makes it easy to send money to my husband and I can email him every day and don’t have to wait around for the mail to come. I’ve had jpay for years and no problems so far. It’s almost better than the phone I said almost and I say that because hearing his […]

Some days it takes hours for this app to start up. Lots of issues and good luck getting in touch with Customer service. I have had several problems with sending and receiving emails. I’ve gotten multiple emails from them saying something has been censored but when I try to find out what the problem was […]

Some messages are sent within the hour, others take weeks to be delivered. & It was one thing when an update stopped any notifications from coming through, but with the most recent update the app is sending me notifications when I haven’t even gotten a new message!!! I woke up this morning and got all […]

Can’t update the app. Seeing others have been having this problem too. Why? Lets see. App downloaded over a million times. Get a little use out of app and then can’t update or get email set up again. Now the money gets stuck in the account. For instance, I had $5 left on the account […]

update 2: they are completely useless. why would it take 24 hrs to send most emails? innocuous emails. unbelievable Monopoly and they take full advantage. Update: A lot of issues for a paid app. Freq forced log out, lots of error logs, very inconsistent processing of emails, sometimes a short letter with no pics attached […]

I’ve been using this app (unfortunately) for awhile now. At first it was great! Now, not so much. The past few months my email notifications have been delayed. I’ll have a message but the email saying I have one won’t come in for hours, sometimes days at a time. I haven’t gotten an actual notification […]

Previously, this was great! No issues until the last several upgrades. Now, I’m constantly asked to upgrade, I’m constantly getting a red error due to connection issues , & it’s lagging Way too long between screens or one section to the other. I don’t have room to upgrade again without having to delete other aps. […]

I have been using this app for 6-7 years. I have never had issues until recently. A few times my messages get stuck in drafts after I made sure to hit send and then confirm. I also think it would be awesome to add a ‘resend’ feature on emails. A lot of times emails dont […]

It seems to work when it wants to. I received an email a month after it was sent. Also seems to constantly be loading with the blue page that says “jpay”, and the white circle just goes around and around. I have unistalled and reinstalled nothing changed it’s still stuck on the loading page. Most […]

Update; bugs are NOT fixed, still CAN’T OPEN APP!! Ohh this app!! When I first downloaded it, it worked ok, not great but it did what I needed it to do. Now it doesn’t work at all! When I click on the app to open it, it just stays on the loading page and NEVER […]

Jpay was wonderful when I first started using it (2015). NOW… It’s nowhere near perfect. Every time they update the app it gets worse. You get absolutely no notifications from the app or email. SMDH! I still use it to stay in contact. No telling when the messages are received on both ends. Jpay PLEASE […]

I’m beyond grateful for the app & ability to stay in touch with my loved one with emails, pictures, being able to set up recurring payments so it isn’t a constant stressor & getting a notification when they’ve sent me something. What I don’t like, is that it isn’t direct, has to be decifered, words […]

I love the fact that this is a line of communication with my fiance, unfortunately it has a bunch of errors on the mobile app, emails come halfway I have to log onto a computer to get the full email, emails come days , weeks, months later. The app doesn’t notify me when I have […]

At first the app worked well. Now I’m not getting notifications, and multiple messages that are not showing up. Was told messages weren’t sending and was charged 5 times for the same message. No phone number to call, and forget about sending a report. Never answered!! Regarding the tablet. Purchased it 3 months ago, never […]

I agree with another user. The most recent update is disappointing to say the least. I am constantly receiving notifications expecting to open my email to read from my loved one only to see there isn’t any new mail afterall. I get there’s a delay, but DAYS at a time sometimes?? A bit much…If not […]

wish that the emails could be sent and received a little faster because sometimes you only get to converse 1-2 times in 1 day. also the alert/notification system doesn’t work very well when you receive a message. you won’t know until hours after actually receiving the message until they notify you by email so your […]

I wrote a long heart felt email to my good friend in confinement and saved it indraft but when I went to finish the letter it was GONE! 😰 I also sent an email to him, but he said he never received it. I purchased stamps on my account a while ago, I when tried […]

I like the app because it is an alternative way for me to stay in touch with my husband, but that’s only when it works properly (which is only 40% of the time on this phone). I’m constantly getting error messages. For instance, while in the Snap ‘n’ Send mode, it won’t let me take […]

The idea of the app is great. But the service not so great. You buy the stamps so that you can send messages or what not.. but the fact that my husband hasn’t been recieving my messages and I havent his. It’s really frustrating that here and there messages will go through. If that’s the […]

I am constantly getting notifications that I have a new jpay email message…but nothing’s there. It’s extremely late, evidently, eith the notification and is trying to catch up with itself. I have gotten over 20 notices with no email to be found. It also is common to find that I can’t get in because it […]