JustAnswer has a real AI, who rapidly understood my queries about a high end Lennox HVAC throwing an error code. The JA - AI quickly connected me with a specialist Lennox technician, who assessed the needs of the issue without hesitation or annoying "obvious" questions (yes, of course, the power cable is plugged in, the power is on, and the program disc is in the disc reader). Reid is the expert you hoped for when the phone tree ended, but didn't get. JustAnswer Just Made Phone Trees Obsolete.
Kelly Garner
terrible, they charge my credit card $142 it's been an hour and a half and have not yet talked to a veterinarian. I got a call back but there was no one on the other end of the line. and the line was open for over 2 minutes.
Marty Federowicz
Fraudulent sign-up process: - The ad popped up while I was in a chat with Best Buy. I thought I was signing up for a Best Buy service. - I definitely agreed to a $5 charge, but I was not aware that I would be charged $40/month.
Jay W
Extremely POOR Customer service and Billing! I signed up for their monthly plan back in June and it has been a Nightmare ever since! First they did not give me a specific date as to when I would be billed each month, and they Did Not remind me when the $60 would be charged to my card. Next, they Canceled my account without any notice and when I attempted to "Reactivate" via their website, I got a message to call their Customer Service number in which I have done more than once to no avail.
Sandie Kuhlman
Like everyone else I feel I was deceived. I ordered delivery from a restaurant. They forgot an item. I called the restaurant they said I had to call Uber Eats to get the $1.50 refund. Went on the Uber Eats website filled out the information & next thing I know I'm charged $5 & then a $46 membership fee for a place called JustAnswer. So I paid $51 to try to recoup $1.50. When someone from JustAnswer called back, they told me to call Uber Eats. What the hell! I want my money back! Deceptive!
Vanessa Lowe
BEWARE OF CROOKS!!! I accidentally subscribed to this worthless app not once but twice. they put in very fine print a $5 fee then an additional amount in real tiny print just short of $50. they are uneless and do absolutely nothing for you. they took about $100 from a very poor person trying to get help online for $5 not $50!!!! twice! they use aliases too! Beware of this app this company preys on people looking for free help online and takes thier money đź’°!
Ann Bobo
They tell you it's only $5 to join then charge you $55. $5 to join but $50 for a membership that you know nothing about. I read everything before I joined and not once did it mention the $50 membership fee. The person who finally answered was a big help but not worth the $50. If they had mentioned the $50 fee I never would have joined because ireally couldn't afford that. I know that may not seem like a lot but I literally lost my job a week ago and right now everything counts.
Jennifer Cornelius
This app is a scam! it doesn't tell you that you are signing up for a subscription until you see a 40.00 charge on your account. I was suppose to be a one time fee of 2.00. they will charge you that plus a 40 dollar fee for a membership I didn't sign up for. you tell them to stop charging my card and the do it the day after you had left a message. this is stealing. there is no way to cancel easily on this app Hide it thinking you would give up and forget. bad app!!!!
Philip Møller
Beware. They will automatically sign you up to their monthly membership program. I ended up paying for the one time service they gave me, plus 2 months' subscription fee. I ended up canceling luckily, but I can see others falling into the same trap and not realizing they've been signed up. So please make sure you don't subscribe to them! PS. The extra star is only because their specialist at least fixed my issue.
Richard “Rick” Knippenberg
Very good, except the deception right off the rip was terrible,they ask for $1 to $5, to start, and what they don't tell you is that they also take $29.99 monthly subscription at the same time, it says fully refundable right where you approve the $5 but 20 minutes later when you check your bank account and find that you have been decieved and cancel your membership all of a sudden it's not refundable, deceptive billing watch how you approach this app
