I will give it 2 stars because it's nice to have in a pinch. I rarely even seek medical treatment and it's hard to get an appointment at the VA where I go. You can also cancel and resubscribe when you need to. So basically I pay for the whole month when I literally need one visit. That being said they have more than doubled their monthly price and they bill 3 months at a time. No. I will be looking elsewhere for telehealth appointments.
Lita Host
I wish I would have used one of the better known apps I've used in the past! I would have rather paid more than deal with this service! I don't have enough characters to explain all the problems with this service! But it took nearly 3.5 hours from the time I paid for my visit to get and complete my visit. The doctor herself seemed nice. Although I think she was inexperienced. The chat visit took an hour and 25 minutes!! This service is too complicated, and takes too long. Not worth it!
Matthew Kasten
Have used for about 2 years. Used to be 12 dollars a month or so. Never had any issues. All of a sudden a few months ago I was notified of a massive price increase to continue using their service. From 12 to 49 dollars a month. For me their service means they send a 3 month refill to my pharmacy of choice when I contact them every 3 months. No way I'm paying that! Recently I couldn't figure out why my empty credit card kept having to be paid off monthly, they automatically signed me up!! Avoid!!
Samantha Z
Concept of the app is great and the very little conversation I did start to have with a clinician was thorough, however not even a few minutes in the chat feature started glitching, logging me out, and eventually just got stuck on the loading screen and never let me communicate further despite refreshing, re downloading, etc. For that reason, I requested a refund and canceled my membership. Hope they fix the app!
Amber Gruse
This app is good overall, but there is no notification to let you know when a doctor has joined a chat. This often causes me to have to reconnect with another provider several times until I manage to catch one before they leave the chat. It often takes several hours to connect to someone so if I miss one it will sometimes take all day till I finally get a hold of a provider. Also there no reminders or notifications when it's time for a follow up visit.
emily’rose shepherd
BUGGY. I tried to get a prescription but the doctor assumed i was not available and left because the two messages I sent randomly disappeared? I then went to go rate the service and it had an option to type it. Anytime besides talking to a doctor the app will not allow me to send. It gives no reason, it just makes the outline of the box red. I reduced the text and the same thing happened. Closed it out and opened it back up still the same. The only option that works is the skip button.
Karl Wolfram
Good, affordable service for minor ailments. The response time can be quite slow and inconvenient at times. For example a physician becomes available several hours later and gives you a five minute window to respond. Before ending the session and starting the process over. It's not always the case though. Overall I do recommend this service for those with limited availability and/or no health insurance.
Daniel Hanson-Rios
Downloaded the app on a new phone, now nothing works. Can't log in, can't sign up for a new account, nothing. Just get to the login/sign up screen, and when I try tapping submit, the button greys our and nothing happens. No error message, no "incorrect credentials", it just sits there. Ended up deleting it because all it did was take up memory.
Emily Nesdore
When I first found this app in 2020 it was amazing. But it has gone downhill in the last 6 months or so. I'm constantly having issues like being charged multiple times, being unable to resume a visit, being charged and then the doctor just closing the chat without helping me, and the app freezing and not loading. Plus the cost has gone up $20 since I started. My co-pay is cheaper than that. I don't recommend this app anymore.
Alysia Miller
I personally was unable to use this app to speak to a doctor. I apparently had more than one account so my verification was failing. However, support was amazing. I only wanted the app for antibiotics from a small ailment, so I paid for a one-time visit. When my account was unable to be verified, I contacted support to figure out the problem (and then eventually get a refund). They replied and resolved the problem and issued a refund in only a day.
