This app is a mess. At times it won’t allow me to open my keyboard or click on things in the app. Sometimes it does either or both, randomly, after having been working just fine for most of a session, making it impossible for me to login, finish booking an appointment, order medication, or try […]
Reviews for Kaiser Permanente
β Back to Kaiser Permanente20 reviews
Starts off good but… So when I install the app things work fine. At some point down the road, the app just no longer loads. It just stays stuck in the opening graphic and never loads. This issue has happened to me multiple times over the last year or two. The only fix I’ve been […]
Completely useless. For the longest time it wouldn’t show any appointments at all at any location, and it had the wrong primary doctor at the wrong location. I told them on the phone every time I called, and they finally fixed that. Now I can’t pay bills in the app. I put in my card […]
This app is pointless because there are no appointments available for anything beyond phone visit for a cold, will not allow to schedule appointments for different doctors that are available. I have been with my assigned doctor for almost three years now and have seen him in person once, booked six months in advance for […]
This app does what you need it to, but not much else. There are too many repetitive motions and input commands that could be streamlined and made intuitive. Far too often you cannot navigate within sub menus but must instead return to home screen, navigate the dashboard, wade through drop down menus and hope you […]
Frequently my medical records and messages are unavailable, my prescriptions aren’t listed, and scheduling an appointment is next to impossible, essentially rendering the app useless. Also, I’m often interrupted by a prompt to fill out a feedback survey while I’m trying to navigate the pharmacy section. Not only is this frustrating, but for each survey […]
Editing review to 1 star. I try to log in, and it says certain functions are no longer available and to go to the website. I go to the website and it won’t add prescriptions to the cart for refills. I ended up having to call, but since it’s after their usual hours, it says […]
Overall a good app. But the pharmacy prescription filling process is really poorly made. I place an order and then it just disappears into a black hole. There’s no receipt. There’s no track my order. There’s no evidence that I actually placed in order. I can’t even take a screenshot of the order process because […]
Janky, The “give feedback” message does not let me give feedback. I’ve clicked on it, and it just disappears. I get reminders to do things my Dr. didn’t assign, and when I ask her about it she says I shouldn’t be due for them for the next few years. I don’t know how to get […]
Buggy, slow, inconvenient to use. Pages such as test results and past appointments take a long time to load, and the loading wheel disappears periodically, making it seem like it’s stoped loading. Sometimes messages seem to get stuck scrolled all the way to the bottom. Instead of allowing you to search for all appointments available […]
This app, and the website, on Android, have always been painfully disorganized, deathly slow. Now after spending 3 weeks trying to get one of them to work without “we are experiencing technical difficulties” to order a prescription refill I’m now almost out of, I have to enter my credit card, and the box for “year” […]
Buggy, slow, and unorganized. The app can take MINITES to load pagesand often fails. So buggy it’s hard to use. An example: try to pay a bill, but after putting in all my Credit Card info, you can only click two buttons “Back” and “Cancel”. They both do the same thing and cancel the payment! […]
Almost impossible to load a photo and send it. Actually, yet to get it to work (3 days). I’m sure on their end it works best by forcing you to select from a drop down menus – cumbersome, slow and painful from our end. You can’t even select more than one recipient. Definetely needs an […]
This app sucks when it comes to the pharmacy. It will not allow me to change from shipping to pick up. Constantly searches and never let’s you enter a zip code. Doesn’t pull up any locations. I uninstalled and reinstalled, same issue. Please fix this! Now I have to go there and wait for them […]
it works, sort of. The messaging and test results interfaces are awkward, and it’s difficult to find things. It seems to have been designed without really thinking about making it easier for the end user, or without testing by actual people. But it does let you communicate, and get information, so there’s that, which I […]
It works, but it takes a long time to pull up sections in the app. It’s almost to the point where I assume that there’s an app crash. Waiting a little longer usually makes the information populate. I understand that it’s pulling from a large database, but at least some sort of countdown/loading icon would […]
Frequently doesn’t show appointments until the day of, always has some kind of error message and to top it off the thing couldn’t possibly run any slower! If you want to get something done you might as well get on the computer, but really only when their systems are up and working. Good healthcare, crummy/outdated […]
The app is helpful for completing easy tasks like ordering medications and sending messages. If you have a non urgent need to see your PCP and feel like there isn’t enough time, schedule an appointment that shows availability with two time slots back to back. You must go back in to schedule the second time […]
slow, annoying, could be more useful. Whatever their infrastructure looks like, it sucks. it takes 15 seconds to login, 15 seconds to load most pages, 15 seconds to do anything. Very slow The express check-in doesn’t actually check you in, I don’t know why they call it express check-in. I’m tired of it asking me […]
I just downloaded the new version and now it will not even open. It prompts me to sign in with biometrics, and when I do, it just closes the app again. Response: Of course it was up to date since I just updated it! In case anyone else experiences this problem, I discovered a workaround. […]