Reviews for Kaiser Permanente

This app is a mess. At times it won't allow me to open my keyboard or click on things in the app. Sometimes it does either or both, randomly, after having been working just fine for most of a session, making it impossible for me to login, finish booking an appointment, order medication, or try to email my doctor. Booking an appointment is difficult, as the dates aren't very clearly displayed. When it works, it's convenient. But often it's just annoying.

Starts off good but... So when I install the app things work fine. At some point down the road, the app just no longer loads. It just stays stuck in the opening graphic and never loads. This issue has happened to me multiple times over the last year or two. The only fix I've been able to figure out is to uninstall and reinstall the program which is a pain to do each time. I currently have a OnePlus 10 pro phone, so it's a fairly recent device.

Completely useless. For the longest time it wouldn't show any appointments at all at any location, and it had the wrong primary doctor at the wrong location. I told them on the phone every time I called, and they finally fixed that. Now I can't pay bills in the app. I put in my card number and hit next, it says "you're almost done" and grays out the whole page, but doesn't give me anything to accept, approve, add more info, whatever. It just sits indefinitely at a grayed out page.

This app is pointless because there are no appointments available for anything beyond phone visit for a cold, will not allow to schedule appointments for different doctors that are available. I have been with my assigned doctor for almost three years now and have seen him in person once, booked six months in advance for a physical, the only thing Medicare checks to make sure he's doing. always booked out for months, can't get help for ongoing health issues. No phone listed to call for appointm

This app does what you need it to, but not much else. There are too many repetitive motions and input commands that could be streamlined and made intuitive. Far too often you cannot navigate within sub menus but must instead return to home screen, navigate the dashboard, wade through drop down menus and hope you don't fat thumb or lag click on something. Clean up the navigation and selection please.

Frequently my medical records and messages are unavailable, my prescriptions aren't listed, and scheduling an appointment is next to impossible, essentially rendering the app useless. Also, I'm often interrupted by a prompt to fill out a feedback survey while I'm trying to navigate the pharmacy section. Not only is this frustrating, but for each survey I take when this happens I mention this issue, yet the problem persists.

Editing review to 1 star. I try to log in, and it says certain functions are no longer available and to go to the website. I go to the website and it won't add prescriptions to the cart for refills. I ended up having to call, but since it's after their usual hours, it says they're closed. So I find ANOTHER number for the pharmacy directly, and then I could use the automated system. Dunno what's going on but they'd better get their ducks in a row, here.

Overall a good app. But the pharmacy prescription filling process is really poorly made. I place an order and then it just disappears into a black hole. There's no receipt. There's no track my order. There's no evidence that I actually placed in order. I can't even take a screenshot of the order process because the app doesn't allow screenshots. I'm left with no proof that I actually orderex a refill. Just wait a couple days and maybe get a text that says your order has been shipped. Sigh.

Janky, The "give feedback" message does not let me give feedback. I've clicked on it, and it just disappears. I get reminders to do things my Dr. didn't assign, and when I ask her about it she says I shouldn't be due for them for the next few years. I don't know how to get rid of these reminders. I wish the exercise apps were somehow connected, because a lot of people don't know about them. It logs me out too frequently. I can order prescriptions, but don't know when they're ready.

Buggy, slow, inconvenient to use. Pages such as test results and past appointments take a long time to load, and the loading wheel disappears periodically, making it seem like it's stoped loading. Sometimes messages seem to get stuck scrolled all the way to the bottom. Instead of allowing you to search for all appointments available at any centers in a certain radius, you have to manually search every nearby center for appointments if one place is booked up.