The app is a messaging app that somehow manages to be worse than a run of the mill app, the app is outshined by relevant competition(especially western ones) and outside of Korea, where the app's main demographic is from, there's just no reason to use this over other messaging apps and even if you are from Korea simply switching messaging apps would make life so much more convenient
Vicky Kin
It was the best app ever..but not anymore! Please bring the old kakaotalk back..I don't want my kakaotalk to look like Instagram ..I don't want any likes either..and if so..at least make it optional to turn off the like button as you did with the comments ! Also make an option for people to choose if they want their profile pictures to look like Instagram grid ! I really don't need another Instagram in my life!!
Sang Tae Park
The new update is really frustrating. It suddenly shows my friends’ photos on the front page without any permission, even ones that aren’t their current profile pics. That makes me worry my own old photos might be showing up too. I can’t find any option to delete past photos or choose only the ones I want to share. For people like me who also use KakaoTalk for work, this feels uncomfortable since my photos could be exposed to acquaintances I’m not close with. This should definitely be
Benjamin Smith
Instead of continuing to work on providing a simple messaging app that everyone wants to use, the developers clearly wish they worked for Instagram instead. The recent update highlights the 'social' function of the app and blasts you with photos of people as soon as you open it. It also hides the friends list behind this weird social media mode.
D M
It getting worse by time.. Can't make a new account with a new phone number because of the new way of verification which is making me sending SMS and pay money for this SMS and then nothing happened to this verification even waiting for hrs on the app to check, and in the end I got an error!!! .. That happened twice with me but for sure I won't pay more fees for SMS to get just an error.. And no other ways to sign up!!! That's the worst thing..
Kevin Mambu
The app is close to unusable since the latest release (Oct. 2025). Messages are incredibly delayed for everyone in our family, we unfortunately had to fall back to other messaging services. While I'm at it, there is still the recurring issue of foreign users being tagged as unverified users if they do not have a Korean phone number. I think this really works against the popularity of the app, to gatekeep its feature set in such a manner
Andy Layne
Worst customer service ever. They write these long emails and give vague statements like it will be difficult to help you. Unfortunately if your account is deactivated, your contacts cannot be recovered. That is so easy and clear. Then they said contact them again if I need help in future. I've lost all my contacts and can't add them again. Your app is useless to me now. It's okay they couldn't help. It's not okay their messaging is so unclear and unhelpful
Crappy
I've been using Kakao for more than a decade and it has only gotten more and more annoying to use. Most of the time I have problems sending messages and have to resend them multiple times until they finally go through, calls often go undetected from no notification. Kakao has made many changes to the apps but when it comes down to it, I use this app for sending messages and calling. If I can't even send a message reliably the first time, it seriously deters me from using it further. Sorry.
Alexander Mann
got a message that if i don't access my account it would be deleted for inactivity. I tried accessing my account and i'm unable to login. I went onto their website login and was able to get in no problem. Reset my password, again, no issues on the web version. Tried again on mobile after deleting cache, storage and force stopping the app. nada. keeps telling me to check my account and password. So... not sure what's wrong with their servers.. but definitely not something to keep me around.
Talitha Holmes
Terrible. I finally had use for it to communicate with my fellow interns. First, it wouldn't let me open chats and took forever before I was suddenly allowed in. Always recieved a message about user policy. Then, I tried to access another chat that it yet again wouldn't let me in, so I uninstalled to reinstall and see if that's the issue. Suddenly, my account was temporarily disabled, so I attempted to create another account, now my phone number suddenly doesn't work. A fellow intern had issues.
