This would be great if the app menu included all the things you can buy... like green beans. much later: still no green beans? seriously?! $100 chicken little combo? come on. get it together. much much later: nothing. still no green beans. I try to redeem a side item with reward points, and there is nothing to choose. This is the worst of all the fast food apps that I know about.
A G
As a programmer for 35 years, I'd fire your programmers immediately without severence. I downloaded this app to try KFC for the first time in my long life. I've just spent 45 minutes trying to use two credit cards I frequently use. No matter what card I enter, your system spits out an error that there is something wrong with my payment. There is something seriously wrong with your app. Rather than deal with this worthless excuse for an app, uninstalling. Never again.
Jeremy
terrible!! can't even cancel an order through the app. I called the store. they gave me a number. the number I called then gave me ANOTHER number...where I was transferred 3 times.....all to be told it was past the cancelation window time and they would have to escalate it to cancel the order (mind you I had been on the phone for 25min from the time I placed the order)....how terrible. will never be ordering through them again.
Amy Foster
payments will not process. I've attempted several different payment types. all valid payments. Google pay. nothing works. my husband experiences the same issue on a different device. I miss out on points because I end up having to order at the restaurant & sometimes they dont have the same offer as on the app. very frustrating.
Mike Barnett
The Food was great, the ordering on the app not so much. I ordered the 3 Tenders meal. I was able to order the Wedges. I notice that Green Beans still isn't an option. When I go to order the drink, a medium Pepsi Zero is the only choice I had. I could not change it to a large. I could not change it to any other drink as there isn't a Apply button at the bottom. There isn't an option for UNsweet Tea either. When I do see Apply, it is missing the y. Out of space.
James Ernest
There's no deal worth trying to get. This app used to have many offers that were reasonable. Nowadays the only way to get a deal is by spending $10 (Get a free "item" by spending $10.) This never used to be the case just about 2 years ago. Whatever happened when the app changed, their offers to the customers changed too.
Sh’Kol Shelby
There is no option to add I store receipts or scan in store, and not all of the menu items in store are offered on here. Plus the deals are ridiculously stupid. and the price is outrageous for the size and amount you get. Not to mention 98% of the KFC's I've been to have not had the best inside environments, so it's not the best quality fast food chicken you can get.
Joe Das
Completely useless! After selecting a number of items, I try to pay, and it won't accept ANY payment method - GPay, or any of my cards, which work everywhere else. Tried to get through to a chat representative, it put me on a queue and then ended the chat. I don't see why they made the app at all.
Robin-Ann Klotsky
Restaurant unreliable & 0 points if ordered there! I'm fed up with early closings, & substitutions I do NOT want. Getting a refund is painful when they just leave... I can only guarantee getting what I want at the window which makes using the app impossible. They don't even answer their phone! We all deserve our points for in-store purchases. Put it back into the app!!!!
‘I’o pua’a uahi Papale
unable to select things. I showed the store and they couldn't figure out why but in the app you can't select items. ie a drink. it's always medium pepsi. if you highlight another drink, there's no approval button. if you swipe left or down, it just cancels the selection and u still got pepsi. wound up ordering at the store cos the app is busted.
