This would be great if the app menu included all the things you can buy… like green beans. much later: still no green beans? seriously?! $100 chicken little combo? come on. get it together. much much later: nothing. still no green beans. I try to redeem a side item with reward points, and there is […]
Reviews for KFC US - Ordering App
β Back to KFC US - Ordering App20 reviews
As a programmer for 35 years, I’d fire your programmers immediately without severence. I downloaded this app to try KFC for the first time in my long life. I’ve just spent 45 minutes trying to use two credit cards I frequently use. No matter what card I enter, your system spits out an error that […]
terrible!! can’t even cancel an order through the app. I called the store. they gave me a number. the number I called then gave me ANOTHER number…where I was transferred 3 times…..all to be told it was past the cancelation window time and they would have to escalate it to cancel the order (mind you […]
payments will not process. I’ve attempted several different payment types. all valid payments. Google pay. nothing works. my husband experiences the same issue on a different device. I miss out on points because I end up having to order at the restaurant & sometimes they dont have the same offer as on the app. very […]
The Food was great, the ordering on the app not so much. I ordered the 3 Tenders meal. I was able to order the Wedges. I notice that Green Beans still isn’t an option. When I go to order the drink, a medium Pepsi Zero is the only choice I had. I could not change […]
There’s no deal worth trying to get. This app used to have many offers that were reasonable. Nowadays the only way to get a deal is by spending $10 (Get a free “item” by spending $10.) This never used to be the case just about 2 years ago. Whatever happened when the app changed, their […]
There is no option to add I store receipts or scan in store, and not all of the menu items in store are offered on here. Plus the deals are ridiculously stupid. and the price is outrageous for the size and amount you get. Not to mention 98% of the KFC’s I’ve been to have […]
Completely useless! After selecting a number of items, I try to pay, and it won’t accept ANY payment method – GPay, or any of my cards, which work everywhere else. Tried to get through to a chat representative, it put me on a queue and then ended the chat. I don’t see why they made […]
Restaurant unreliable & 0 points if ordered there! I’m fed up with early closings, & substitutions I do NOT want. Getting a refund is painful when they just leave… I can only guarantee getting what I want at the window which makes using the app impossible. They don’t even answer their phone! We all deserve […]
unable to select things. I showed the store and they couldn’t figure out why but in the app you can’t select items. ie a drink. it’s always medium pepsi. if you highlight another drink, there’s no approval button. if you swipe left or down, it just cancels the selection and u still got pepsi. wound […]
App is almost useless. Can’t access the options that are available in store, ie: no 20 peice wing on app menu, but able to order in store – but then can’t use app discount because I HAD to order in person in the store. No option to add a receipt to app for points if […]
it’s not worth the trouble. you can only get points if you order directly from the app. it was my first time back at a KFC in years. I downloaded the app in the drive thru after seeing the signs for it. i will not be returning to any KFC since I spent over $30 […]
The app is great if you want mashed potatoes and a Pepsi with your combo. THERE’S NO WAY TO SELECT ANYTHING ELSE. You can click the side and a nice menu of choices comes up, but once you click a choice, the menu stays the same. Use the back button to get back and the […]
App is garbage. Deals do not work. I followed the terms of a promo to the letter and all I get is “The promotional item is missing from your cart.” Tried multiple times. Uninstalled and reinstalled to get the same “Promo not applied” message. This has happened every time I’ve tried to use a deal. […]
You cannot ‘check in’ if you are ordering at a store like you can with the Taco Bell app (both owned by same parent company). You also can’t add gift cards as a form of payment, only CC. You can’t customize deals like you can when at the store. So like their 6-piece Taste of […]
If you enjoy an app that hardly works, this is the app for you. The first few times I used it, it was great. Last dozen times I’ve tried and it will not accept ANY form of payment. No google pay, no credit cards. I even tried ordering from the web and same error. If […]
It’s a great app with great digital exclusives making using the app great. However, the moment you get an item a lot, they start raising the prices on you. Plus, the rewards suck. You can get a chicken sandwich combo, which is great, but they do not let you change it to the spicy version. […]
Don’t waste your time!! Downloading the app is a joke. I placed an order in the mobile app and not only were few of the items incorrect but I was also missing items. Unfortunately companies no longer care about the quality of customer service provided. Even if you go out of your way to contact […]
The app is horrible. Too limited to use. There should be an option to customize an order of chicken, namely which pieces you want, such as only breasts or no wings, whatever. It could be done to upcharge for the selections if needed. Because there are no options, the app is useless. You always have […]
The app is very smooth if you want mashed potatoes and a Pepsi with your combo BECAUSE THERE’S NO WAY TO SELECT ANYTHING ELSE. Oh, you can click the side and a nice menu of choices comes up, but once you click a choice, the menu stays. Use the back button to get back the […]