Reviews for Kraken Pro: Crypto & Stocks

Easy user friendly interface. Beginner friendly app. However, I like to raise two issues: 1. I observed that when I made a withdrawal I received an email that my withdrawal is being processed; but there was no email to confirm the completion of the withdrawal process. 2. The withdrawal history in the app didn't contain the address the withdrawal was made to. Kindly work on the two issues raised above. Thank you.

Don't set up account on mobile. It was WAY too difficult to go back and forth from webpage to app trying to set up the api codes and 2f something or other codes. Every time I try and verify my ID, the whole thing crashes and I have to start all over. Also, I'm pretty sure they have my social security number and all person data on file now for a service I can't even use. 😑

Unfortunately this was the most frustrating trading app I've used. Had issues with passwords, authenticator, site and especially the app. I didn't love the layout, especially scrolling with no search, but I could of got used to it. However within the few trades I made the BUY SELL buttons at the end of order didn't work, even after multiple taps, had to restart app and re-enter info. Most important buttons for me. Can't risk it, leaving. That said, customer service was good, better than most.

Once you create an account, Kraken forces you to access your account using an API key but you can't access the key without signing in first. Load times are extremely slow and they ask for a lot of your information. There's also a second password you're required to enter but never setup when you create the account. The app/kraken as a whole is a giant waste of time.

Setup is impossible. I go through the steps to setup a user and successfully activated my account. Go to log in and get an error stating invalid 2fa. I was never given the option to set up 2FA. So how can it be invalid. I then followed the troubleshooting instructions for that error and by following those steps it is supposed to send a bypass code. Nope never received it. Tried three times, never received it. I give up and am trying something else.

It'd be nice to everything on my web interface to transfer over to the phone version. Being able to customize indicators to eliminate too much information on the small screen. Having the ability to see the LAST price as the default price show, instead of the index price (without having to rotate my phone) and I don't think the OTO orders execute correctly on orders placed via the app, where the web version works correctly. I am trying to become a FT trader and need my tools to be awesome!

You made things way too complicated, why is it so difficult to register on the app, it's asking for API keys and Codes that are super long and i keep getting incorrect. Why would I want to use an app that impossible to even log into? I had to complete recreating an account only to be denied logging into the mobile app. Total garbage. I'm so frustrated, I'm done with you guys never again.

This app is terrible. It's slow. The delay time is significant, especially when trying to enter an order, or while trying to do something quickly. It's glitchy, randomly stops, and have to start over. Doesn't show key data for entering orders, but, when switching screen to find the info, it clears everything previously entered, so have to start over. Sometimes displays incorrect data, such as available balance of an asset, or best current price. It's more infuriating than helpful, but, it's the

Seemed good at first. Created an account, next thing I know my account is gone. Fine. Created another account. Several days later, still not verified, despite their saying it takes just a few minutes. After a back and forth with customer support, finally verified. Several days later, still unable to verify with external bank to deposit fiat. I give up. Taking my business elsewhere. Other places were able to get me verified in an afternoon or less.

A bit slow for trading, like when you hit a button it can take a sec to respond. And the api that updates displayed price is pretty bad. Like in the order book price has changed but it doesn't at the top of the screen. But honestly, it's not bad compared to what else is out there. Pretty confident there not gonna steal your mony. And if you're that worried about 3 seconds of price movement you shouldn't be trading with that money.

The account setup has been an absolute nightmare. The account was going to be easy to setup and low verification was required. Once finished, I was requested to produce additional verification. So I did. I received an email stating I was verified. That came to a screeching halt once I tried to setup my banking information. Said I was unverified. Several attempts with CS and all they do is go in circles. HUGE PAIN IN THE ARSE! Over a year later, and still not resolved. Unistalling!

I truly loved the application and how low the fees are,bit I guess it all comes with a price. This solution only supports wire transfer to fund your buying power using fiat currency. Disappointing, considering wire fees tend to be very high depending on the bank. I guess I'll staying with the competition until a more viable solution is available. Again, I did like the solution itself and the interface, just not the banking part.

Functional, but barely. Painfully slow, buggy, and just generally unpleasant to use. Has some functionality the site doesn't (which is stupid) and very little of what the site does. When trading, shows your balance to only the 3rd decimal, making it impossible to completely sell an asset. Kinda just a bad app. Mostly use it to keep track of prices and my balance.

I like the look and simplicity, but it's incredibly slow on my phone (LG K51). Tapping anything is a toss up on whether it will respond (usually doesn't). Takes up to 5 seconds for it to respond, so buying and selling quick usually doesn't go well. I also have problems getting the keyboard to show up when I try to make an order. It only comes up when I tap on the last field, then I can go up and fill in the other fields. Unusable for me. Now I have to pull out my money.

Absolute waste of time. Created an account. Was unable to verify the account because the site failed to process info. Went to log in the next day, says it doesn't recognize the device and wants me to enter an emailed code. I enter the 6 digit code and it tell me it's wrong. Ask for another and get "oops something went wrong". Absolute waste of time, do not recommend.

Pretty basic design, surprising for a big crypto app. It shows you assets, but clicking on them only shows trade history, not the chart. Still no profit and loss. Very basic and needs way more details. To their response, yes I know you have charts, you could make it easy to use and I wouldn't have to use a different app to make decisions then put the order through on kraken.

I've spent 15 minutes trying to get the API key to work, when it did, I spent another hour waiting to be verified at the lowest level. Constant internal errors have literally made it impossible for me to do anything without upwards of 10 attempts. Given up and accepted the fact that I missed the Doge spike. Worst experience with an exchange I've ever had. Unacceptable.

Convenient way to buy crypto. The pricing of cryptos seems to be delayed. The buy it now price seems out of sync with current market value by enough of a margin to put a bad taste in your mouth. Also, fees could be a little cheaper, in my opinion. The purchase history detail could be more transparent and detailed. Still decent for just a quick purchase.

When are you going to fix your app?? It was clunky before, now you can't even get past the login screen. The app doesn't let me look at many of the coins i can access in the website, my watchlist doesn't synch, etc. I've enjoyed enjoyed kraken for years, but now I'm looking for a different exchange because this one simply doesn't function and i can't make trades or check prices.

Buggiest app I've ever used. Tap something 5 times and maybe it opens. Freezes constantly, usually right when I really need to put in or close an order. I can't even count how much money I've lost because you can't put in both a stop loss and a take profit order with another order, so you have to put your 2nd order in with the first, and then after the first is filled you can put in the 3rd...except more often than not, the market moved too much because the app bugs out and I miss my window!