Reviews for Krispy Kreme

It’s. A. Disaster. Don’t ignore the 1-star reviews; you can’t rate any lower! Rewards don’t load to the app correctly. I had a question/issue and the “Need Help” link guides you to their phone number. Initial message was it was about a 4-minute wait. After being on hold for 13 minutes it’s then a 10 […]

Shockingly bad. I received an email with a free delivery offer, and proceeded to spend the next 30 minutes trying to order doughnuts. My experience: found out the app only accepts 1 gift card at a time, crashes when you try to place an order, immediately forgets your credit card if you select to use […]

If you used Facebook to create your account, good luck accessing it. Save for a short period of time, I haven’t been able to log in because of some “app unavailable” error that has persisted for literally years. Don’t bother trying to contact customer support via the website, either — while they have a process […]

I have had this app for quite awhile now and have been a member for close to a year, if not longer. Since this last update, I cannot log back in and when employees put my number in the system, it says “customer not found”. This is really upsetting, as I had rewards points saved […]

I have had this app for at least two years now, and I haven’t had this many issues since its last update. I have been trying to reach out to app support…. crickets. I also have been trying to use my birthday rewards for several weeks….donut just swirls around and around. I signed into the […]

Useless since update! I’ve had this app for atleast 10 years and never an issue. However, with the recent update (I updated 8/31/24), I tried to place an order and it told me there was an error with my gift card. It showed the amount, so it definitely recognized it. So I deleted the gift […]

I have been trying to open up my app for over 4 months. I uninstalled it and tried again after not having the app for 3 months and I still get the same error message. I paid 30.00 for a dozen of the special donuts last month can only imagine what the Harry Potter dozen […]

It does not always work. The app either signs you out, your password stops working, or it doesn’t allow you to reset your password. How can I track my points and view my rewards?🤷‍♀️ I’ve had to uninstall and reinstall this app multiple times throughout the years to keep track of my points. Recently my […]

what a terrible app! it’s super slow, coupons are very difficult to use, and it straight up was not letting me place a delivery order. I tried literally 15 times and every single time it didn’t save my card info and I had to re enter my card every single time. after all that it […]

Nearly every time I use this app, one issue or another happens. I made an order last evening for pick up today. I wanted to check it in the app today to see if there’s any kind of confirmation it was successfully completed. I go to the “Recent Orders” section only to have a window […]

Possibly the most glitchy app I still have installed on my phone. I haven’t been able to login to my KK app for over a year, maybe more than two years! YES! that means NO rewards for the thousands of dollars I have spent on orders for my company as well as personal. Last time […]

Donuts are delicious. Enjoy going to our stores here in Pensacola FA. The app is another thing. When it works it’s wonderful, but 50% of the time it does NOT work! Won’t accept my current password and it won’t allow me to reset my password, so I can get in the app and earn rewards. […]

This app needs serious work. I just placed an order for doughnuts and ordering was very difficult. I wanted a custom dozen and some were not available to add to the box but we’re available to add loose. I tried to use a KK gift card and the app said this location doesn’t accept gift […]

App simply does not work. I used the app once, two years ago. I was charged three times on the same order (yes, I was eventually refunded). Tried today, for the second time ever. Wanted to redeem my 3 free glazed donuts with purchase birthday reward. No matter what or how much I put in […]

App doesn’t work well. Offers do not work. Barcode to scan offer in store does not pop up. Was at the store trying to figure it out with the worker but there was nothing they could do since everything was through the app and account. Tried ordering through the app and that didn’t work as […]

I went to order donuts in Raleigh on 8/25/25, and I attempted to sign in. I tried to reset my password 5 times. once I put in the verification code, it just got stuck on that page. I did it again today, and it does the same thing. how can you offer deals that you […]

The app is terrible. Last month I tried to get a $7 dozen deal on my fiance’s account and we changed the password but the code was like stuck on that page and wouldn’t submit it. Now yesterday we went to redeem a different deal at the store but when we clicked on “scan in […]

I tried sending an email and it wouldn’t go through. I have been trying to log in for two weeks. It keeps saying error and not letting me log in. I would like to get back on the app. When is this going to be fixed? The app has been very frustrating. Update: 7/26/25 I […]

The app only allows for one single gift card to be used during check out. It would be awesome if they updated the app to allow multiple gift cards, so I can buy more donuts! For example, I have several $15 gift cards, which by themselves do not go far at Krispy Kreme (doesn’t even […]

difficult to apply deals on this app. had a sale for “Buy a dozen, get a dozen for $1”. tried ordering 2 dozen and the price stayed the same even when I put in code. Selected regular dozen and promo dozen, and price still stayed the same. I then selected logo dozen by itself and […]