Reviews for Krispy Kreme

It's. A. Disaster. Don't ignore the 1-star reviews; you can't rate any lower! Rewards don't load to the app correctly. I had a question/issue and the "Need Help" link guides you to their phone number. Initial message was it was about a 4-minute wait. After being on hold for 13 minutes it's then a 10 minute wait. Waited unsuccessfully for 16 minutes then opted to receive an SMS message which would arrive soon. That was over 7 hours ago! I'm forfeiting my rewards and now will buy other brands.

Shockingly bad. I received an email with a free delivery offer, and proceeded to spend the next 30 minutes trying to order doughnuts. My experience: found out the app only accepts 1 gift card at a time, crashes when you try to place an order, immediately forgets your credit card if you select to use it once and the app crashes, AND doesn't accurately reflect what's going on in the store because items can sell out during the laborious ordering process. Too bad I'm not buying Doughnuts today.

If you used Facebook to create your account, good luck accessing it. Save for a short period of time, I haven't been able to log in because of some "app unavailable" error that has persisted for literally years. Don't bother trying to contact customer support via the website, either -- while they have a process specifically about FB log in, they make you choose a store to send the feedback to, which makes absolutely no sense and cannot be skipped.

I have had this app for quite awhile now and have been a member for close to a year, if not longer. Since this last update, I cannot log back in and when employees put my number in the system, it says "customer not found". This is really upsetting, as I had rewards points saved and ready to use. Not to mention, I found out that it wasn't working while in the drive thru, prepared to use my points on my purchase. Please fix!

I have had this app for at least two years now, and I haven't had this many issues since its last update. I have been trying to reach out to app support.... crickets. I also have been trying to use my birthday rewards for several weeks....donut just swirls around and around. I signed into the app from my email to access my birthday rewards and to order a drink. I go to check out and the cart disappeared. I was able to get it back but I couldn't remove the items from the cart. Now points missing

Useless since update! I've had this app for atleast 10 years and never an issue. However, with the recent update (I updated 8/31/24), I tried to place an order and it told me there was an error with my gift card. It showed the amount, so it definitely recognized it. So I deleted the gift card and was trying to pay with credit card and still had problems. After my purchase in store, I had to log my "missed" transaction and getting another error message. So basically it is useless now.

I have been trying to open up my app for over 4 months. I uninstalled it and tried again after not having the app for 3 months and I still get the same error message. I paid 30.00 for a dozen of the special donuts last month can only imagine what the Harry Potter dozen cost. I definitely will not go back to Krispy Kream, I will start going to Dunkin Donuts from now on!

It does not always work. The app either signs you out, your password stops working, or it doesn't allow you to reset your password. How can I track my points and view my rewards?🤷‍♀️ I've had to uninstall and reinstall this app multiple times throughout the years to keep track of my points. Recently my points just disappeared. If you are not going to use it daily, if it works, just use your telephone number in the store, otherwise delete the app and free up space on your phone. 🌈😊

what a terrible app! it's super slow, coupons are very difficult to use, and it straight up was not letting me place a delivery order. I tried literally 15 times and every single time it didn't save my card info and I had to re enter my card every single time. after all that it still wouldn't process my order saying it was unable to add to merchant basket, whatever that means. all my info was correct. Devs, fix this!!!!

Nearly every time I use this app, one issue or another happens. I made an order last evening for pick up today. I wanted to check it in the app today to see if there's any kind of confirmation it was successfully completed. I go to the "Recent Orders" section only to have a window pop up that it's unable to get customer recent orders. I hope all's well with my order. Wish I could tell before I head that way! Please fix your consistently buggy app, KK!